Night Audit Hampton Inn Mahwah, NJ

2 weeks ago

Mahwah, United States Blue Sky Hospitality Solutions Full time

JOB SUMMARY 

The Night Auditor/Guest Services Agent is responsible for assisting in the operation of the front desk and guest services ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out.

CANDIDATE PROFILE

Experience:

  • High school diploma or equivalent required, and college degree preferred.
  • Previous hotel Front Desk and Marriott brand experience is preferred
  • Accounting background is preferred but not required.

JOB ESSENTIALS

  • Balances and audits for accuracy room revenue, all room and tax charges, cashier's reports and guest and house accounts, food and beverage revenue and telephone revenue; assists in the preparation of all reports relevant to daily revenues.
  • Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
  • Assist guests with arrival and departure from hotel, while providing positive guests experiences.
  • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate in accordance to established guidelines
  • Maintain confidentiality of all guests and hotel information
  • Exhibit attention to detail in order to ensure security of guest room access.
  • Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the “Make it Right” established guidelines.
  • Handle cash and credit card transactions, process guest accounts upon checkout in an efficient and accurate manner
  • Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
  • Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift.  Reports all accidents and injuries in a timely manner.
  • Ensure work area is clean and clear debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively
  • Perform any other job related duties as assigned.

  Other

  • Ability to access and accurately input information using a moderately complex computer system
  • Able to handle cash and credit transactions.
  • General knowledge of local area attractions and transportation.
  • Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
  • Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
  • Ability to observe and detect signs of emergency situations.
  • Ability to establish and maintain effective working relationships with associates, customers and patrons.
  • Command of the English language both written and verbal.
  • Ability to multi-task, and prioritizes with excellent follow up skills and customer service. 
  • Regular attendance in conformance with the standards is essential to the successful performance of this position.
  • Comply with attendance rules and be available to work on a regular basis. Able to work a flexible schedule, varied shifts, including Weekday, Evenings, weekends and holidays.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Physical Demands
  • Some lifting may be required.  This position may require 75%+ or more of time on their feet.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel.  In addition, attendance at all scheduled training sessions and meetings is required.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

  • Night Audit Hampton Inn Mahwah, NJ

    4 days ago

    Mahwah, United States Blue Sky Hospitality Solutions Full time

    JOB SUMMARY The Night Auditor/Guest Services Agent is responsible for assisting in the operation of the front desk and guest services ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out. CANDIDATE PROFILE Experience: High school diploma or equivalent required, and college degree preferred. Previous hotel Front Desk...

  • Technical Administrative Support Specialist for

    4 weeks ago

    Mahwah, United States Township of Mahwah Full time

    Under direction of the Mahwah Land Use Department Director, develop and prepare technical specifications for Capital Projects for the Township, performs administrative, typing and related clerical work requiring the exercise of independent judgment including a reasonable working knowledge of the laws, ordinances, rules, regulations and procedures relating to...

  • Sales Associate

    2 days ago

    Mahwah, United States Honda of Mahwah Full time

    SALES AND LEASING CONSULTANT This is a full-time, on site role as a Sales and Leasing Consultant at Honda of Mahwah, located in Mahwah, NJ. As a Sales and Leasing Consultant, you will be responsible for assisting customers with their automotive purchasing and leasing needs. You will provide exceptional customer service, conduct vehicle demonstrations,...

  • CHHA - Female

    6 days ago

    Mahwah, United States TLC Companions Full time

    CHHA - FEMALE - MAHWAH NJ. TUESDAY/THURSDAY 10 AM to 4 PM - Elderly woman needs assistance with ADLs. Must drive (her car) and take on errands/doctor appts. Make small meals. $20/hour - MUST BE RELIABLE - has a small very old dog - (located in a townhouse in Indian Fields, Mahwah). Starts 5/14.

  • CHHA - Female

    2 weeks ago

    Mahwah, United States TLC Companions Home Health Care LLC Full time

    CHHA - FEMALE - MAHWAH NJ. TUESDAY/THURSDAY 10 AM to 4 PM - Elderly woman needs assistance with ADLs. Must drive (her car) and take on errands/doctor appts. Make small meals. $20/hour - MUST BE RELIABLE - has a small very old dog - (located in a townhouse in Indian Fields, Mahwah). Starts 5/14.

  • CHHA - Female

    7 days ago

    Mahwah, United States TLC Companions Home Health Care LLC Full time

    Job DescriptionJob DescriptionCHHA - FEMALE - MAHWAH NJ.  TUESDAY/THURSDAY 10 AM to 4 PM - Elderly woman needs assistance with ADLs.  Must drive (her car) and take on errands/doctor appts. Make small  meals.  $20/hour - MUST BE RELIABLE - has a small very old dog - (located in a townhouse in Indian Fields, Mahwah). Starts 5/14. 

  • Technical Lead

    2 days ago

    Mahwah, United States Tata Consultancy Services Full time

    Job Title: Technical Lead with End User support skills Relevant Experience : 8-10 yrs. Work Location (State, City and Zip) : Mahwah, NJ, 07495 Roles & Responsibilities In Depth and proven experience of Client Operating systems like XP, Vista,...

  • Director, Technical Services

    1 week ago

    Mahwah, United States Jaguar Land Rover Automotive, plc Full time

    POSITION: Technical Services Director LOCATION: Mahwah, NJ Live the Exceptional With Soul. This is the singular purpose of JLR. At the core of these experiences are the products themselves. The JLR brands have undergone a dramatic transformation over Director, Technical, Technical Support, Service Engineer, Customer Service, Product Engineer, Technology,...

  • Operations Assistant

    7 days ago

    Mahwah, United States PrideStaff Full time

    Operations Assistant. Location: Mahwah NJ - Hours: Monday thru Friday 8 am-5 pm. Pay rate: $25/hr. Our client, a communication technologies company, has reached out to PrideStaff for assistance in hiring a skilled Operations Assistant. As a vital Operations Assistant, Operations, Assistant, Supply Chain, Staffing, Manufacturing, Vendor

  • Battery Regulatory

    7 days ago

    Mahwah, United States Volvo Car Corporation Full time

    Let's create the future together. At Volvo Cars, we believe that being curious and truly committed to understanding people is the key to future success. We are people who care about other people, working together to create new technologies and innovations for safe, sustainable and convenient mobility. Want to join us? Battery Regulatory & Communications...

  • Education Supervisor

    2 weeks ago

    Mahwah, United States Lincoln Tech Full time

    Transform students' lives and add lasting value to our community at Lincoln Tech in Mahwah, NJ. We are seeking an Education Supervisor to lead our HVAC/Electrical programs. As part of our campus management team, you'll play a crucial role in helping us achieve Lincoln Tech's mission of providing superior education and training in a supportive...

  • CHHA - Female

    14 hours ago

    Mahwah, NJ, United States TLC Companions Full time

    CHHA - FEMALE - MAHWAH NJ. TUESDAY/THURSDAY 10 AM to 4 PM - Elderly woman needs assistance with ADLs. Must drive (her car) and take on errands/doctor appts. Make small meals. $20/hour - MUST BE RELIABLE - has a small very old dog - (located in a townhouse in Indian Fields, Mahwah). Starts 5/14.

  • Client Services Representative

    2 weeks ago

    Mahwah, United States A growing organization! Full time

    Job DescriptionJob DescriptionClient Services Representative (Laboratory)Full time / Temp-to-hire | Monday - Friday, 8:00am to 4:30pmOn-site in the Mahwah, NJ areaClient / Customer service experience in a laboratory setting is a mustStrong communication skillsMedical terminologyMust be able to work in a fast-paced environment and multi taskMust be able to...

  • Office Assistant/clerical/receptionist

    4 weeks ago

    Mahwah, United States GENERAL REPRODUCTION PRODUCTS Full time

    G R P is a 50 year old company. We are a leader in the reprographic industry. We are a distributor for HP and Oce copier systems. We also provide inside services for the industry. The right person should have a customer-service mentality and should have a high level of comfort placing and receiving phone calls. A high level of computer competency is a...

  • Label Operator

    3 weeks ago

    Mahwah, United States FreshLine Produce LLC Full time

    Job DescriptionJob DescriptionLabel OperatorMahwah, NJ, USJob Title: Label OperatorDepartment: ProductionSupervisor: Production Manager Type: Full Time- Hourly (Non-Exempt)Essential Duties and Responsibilities:Coordinate labels to production Use Produce Pro ERP system and label machine to produce accurate labelsCommunication with Sales department, Quality...

  • Sr. Staff Accountant

    3 weeks ago

    Mahwah, United States Amare Global Full time

    Job DescriptionJob Description*** Please note that this is a HYBRID position based out of our office in Mahwah, NJ, This person will be required to work onsite at least 5 consecutive days out of the month. ***Amare’s Staff Accountant is responsible for assisting in creating accurate and timely financial records for the organization. Additionally, you...

  • Manufacturing Operations Engineer

    2 days ago

    Mahwah, United States Kelly Science, Engineering, Technology & Telecom Full time

    Manufacturing Operations Engineer Location: (ONSITE) – Mahwah, New Jersey (07430)Duration: 12+ month contract - (Opportunity for contract extension)Type: W2 contract (NO C2C OR THIRD PARTY)Work Authorization - Must be able to work in the U.S. with approved authorization status.As a Manufacturing Operations Engineer with the Operations team, you will...

  • Manufacturing Operations Engineer

    2 days ago

    Mahwah, United States Kelly Science, Engineering, Technology & Telecom Full time

    Manufacturing Operations Engineer Location: (ONSITE) – Mahwah, New Jersey (07430)Duration: 12+ month contract - (Opportunity for contract extension)Type: W2 contract (NO C2C OR THIRD PARTY)Work Authorization - Must be able to work in the U.S. with approved authorization status.As a Manufacturing Operations Engineer with the Operations team, you will...

  • Head of Marketing

    2 weeks ago

    Mahwah, United States Pole Star Full time

    At Polestar we don't just drive innovation in our cars - our entire business model is different from our competitors. We're looking for a creative, innovative, experienced, and hands-on professional to take the wheel and drive Polestars U.S. marketing strategy.Let us describe the challenge we offerThe Polestar Head of Marketing will be the primary point of...

  • Quality Control Technician

    4 weeks ago

    Mahwah, United States FreshLine Produce LLC Full time

    Job DescriptionJob DescriptionPosition Summary: : Freshline Produce LLC., a premium fresh fruit and vegetable processor based in Mahwah, NJ, is seeking a talented Quality Assurance Technician, for its 1st shift, to join its fast growing organization. This is perfect opportunity for a candidate looking to begin their QA career in the food industry....