Current jobs related to Technical Customer Advisor - Westland - Veolia North America
-
Technical Customer Advisor
4 months ago
Westland, United States Veolia Full timeJob DescriptionJob DescriptionCompany DescriptionAbout Veolia North AmericaA subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps...
-
Billing Coordinator
3 weeks ago
Westland, United States Veolia North America Full timeCompany DescriptionAbout Veolia North America A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare,...
-
Billing Coordinator
2 weeks ago
Westland, United States Veolia Full timeJob DescriptionJob DescriptionCompany DescriptionAbout Veolia North America A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps...
-
Technical Communication
4 months ago
Westland, United States Intra Corporation Full timeJob DescriptionJob DescriptionPosition SummaryTechnical Communications is responsible for creating technical manuals, datasheets, brochures, and procedural documents for Intra products that are sold to our customers. Maintaining a library of reference materials including manuals, photographs, software programs, and spreadsheets enables Technical...
-
Billing Operations Specialist
6 days ago
Westland, Michigan, United States Veolia Full timeJob OverviewAt Veolia, we are seeking a skilled Billing Coordinator to join our team.**Job Summary:**The Billing Coordinator will be responsible for billing customers in a timely and accurate manner.**Key Responsibilities:*** Collaborate with the Technical Customer Advisor to ensure accurate billing information* Match manifests with original job requests in...
-
Billing Specialist
2 weeks ago
Westland, Michigan, United States Veolia Full timeJob Summary:The Billing Coordinator position at Veolia is responsible for billing customers in a timely and accurate manner. This role requires strong communication and organizational skills to ensure seamless interactions with customers and internal teams.Key Responsibilities:Collaborate with the Technical Customer Advisor to understand customer needs and...
-
Mechanical Maintenance Specialist
2 weeks ago
Westland, Michigan, United States MEDA Engineering and Technical Servicess, LLC Full time**Job Summary**MEDA Engineering and Technical Services, LLC is seeking an experienced Mechanical Maintenance Technician to join our team. As a Mechanical Maintenance Specialist, you will be responsible for ensuring the reliability and safety of our equipment by performing routine maintenance tasks, troubleshooting issues, and repairing fluid drives and...
-
Mechanical Maintenance Specialist
7 days ago
Westland, Michigan, United States MEDA Engineering and Technical Servicess, LLC Full time**Job Summary**MEDA Engineering and Technical Services, LLC is seeking an experienced Mechanical Maintenance Technician to join our team. As a Mechanical Maintenance Specialist, you will be responsible for ensuring the reliability and safety of our equipment by performing routine maintenance, repairs, and troubleshooting of fluid drives and torque...
-
Customer Service Representative
3 weeks ago
Westland, United States Neighborhood Service Organization Full timeJob DescriptionJob DescriptionPosition Summary: Greets, instructs, and directs patients and visitors. Performs moderately complex clerical and clinical work. Serves as a liaison between patients and medical support staff.Essential duties and responsibilities include the following. Other duties may be assigned:Greet patients and visitors in a prompt,...
-
Parts Sales Specialist
3 weeks ago
Westland, Michigan, United States Trailer Equipment Full timeCompany Overview:Trailer Equipment / Trailer X-Press is a leading provider in the trailer industry, dedicated to delivering exceptional service and quality products to our customers.Position Summary:We are seeking a dedicated Parts Counter & Outside Sales Associate to enhance our customer service experience. This role is essential in ensuring that all...
-
Mechanical Maintenance Technician
1 month ago
Westland, United States MEDA Engineering and Technical Servicess, LLC Full timeOn behalf of our reputable, and stable Energy Industry client; we are currently recruiting for an experienced Mechanical Maintenance Technician to join their team.RESPONSIBILITIES:Strong understanding of mechanical systems, including how fluid drives and torque converters operateUnderstanding the principles of hydraulics and fluid mechanics as they pertain...
-
Mechanical Maintenance Technician
2 weeks ago
Westland, United States MEDA Engineering and Technical Servicess, LLC Full timeOn behalf of our reputable, and stable Energy Industry client; we are currently recruiting for an experienced Mechanical Maintenance Technician to join their team.RESPONSIBILITIES:Strong understanding of mechanical systems, including how fluid drives and torque converters operateUnderstanding the principles of hydraulics and fluid mechanics as they pertain...
-
Delivery Driver
3 weeks ago
Westland, United States Aaron's Full timeWe are Aaron's - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job - it is a career...
-
Field Installation Supervisor
5 days ago
Westland, Michigan, United States Gable Search Group Full timeJob Overview Gable Search Group is seeking a skilled Field Installation Supervisor to join our team. As a key member of our installation team, you will be responsible for overseeing the installation of paint lines and related equipment on various job sites. Responsibilities * Serve as the primary point of contact for the company on job sites involving...
-
Wireless Sales Representative
2 weeks ago
Westland, Michigan, United States WZ1132 Full timeJob OverviewWZ1132, a leading wireless retailer, is seeking a highly motivated and customer-focused individual to join our team as a Wireless Sales Representative. As a key member of our sales team, you will be responsible for selling Verizon Wireless cellular service and products to customers, meeting sales objectives, and providing exceptional customer...
-
Office Manager
3 days ago
Westland, Michigan, United States Superior Fence and Rail Full timeOffice Manager Job DescriptionWe are seeking a highly organized and detail-oriented Office Manager to join our team at Superior Fence & Rail. As the first point of contact for customers, you will be responsible for providing exceptional customer service, responding to inquiries, and scheduling appointments with our Sales Representatives.Key...
-
Operations Coordinator
5 days ago
Westland, Michigan, United States Superior Fence and Rail Full timeOperations Specialist Job Description **About the Role** We are seeking a detail-oriented Operations Specialist to join our team at Superior Fence and Rail. As an Operations Specialist, you will play a critical role in processing new contracts, utilizing industry-specific software to generate materials lists, and submitting invoices for payment. You will...
-
Entry Level Financial Advisory Role
3 weeks ago
Westland, United States Year Up Full timeYear Up is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up participants also receive an educational stipend.The program combines technical and professional training with access to...
-
Entry Level Financial Advisory Role
3 weeks ago
Westland, United States Year Up Full timeYear Up is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up participants also receive an educational stipend.The program combines technical and professional training with access to...
-
Entry Level Financial Advisory Role
3 weeks ago
Westland, United States Year Up Careers Full timeYear Up is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up participants also receive an educational stipend. The program combines technical and professional training with access to...
Technical Customer Advisor
4 months ago
Technical Customer Advisor
Veolia North AmericaWestland, MI (Onsite)Full-Time
Apply on company site
Company Description
**About Veolia North America**
A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website www.veolianorthamerica.com.
Job Description
**BENEFITS**
Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
**Position Purpose:**
Strategically lead and manage the customer fulfillment process. Manage the customer experience by coordinating all aspects of the customer service cycle. Provide technical support to customers and Veolia teams, providing guidance in chemical grouping, disposal options, approvals, RCRA & DOT regulations, and compliance.
**Primary Duties/Responsibilities:**
+ Own the customer service experience. Be the primary point of contact for customers within assigned branch territories. Engage multiple internal teams across branches to provide an excellent customer experience by coordinating and leading the customer service cycle.
+ Coordinate communications (both internal and external) for all aspects of customer and technical service.
+ Analyze, plan and facilitate resolutions for customer service and technical issues.
+ Create new Waste Information Profiles (WIPs) ensuring compliance in accordance with RCRA & DOT regulations.
+ Manage the waste approval process both with internal and 3rd party TSDFs, determining the most cost-effective methods that comply with customer approved facilities and technologies.
+ Manage the creation of jobs and tickets for customer service requests. Create detailed work orders to ensure accurate job understanding of operations teams.
+ Oversee post-shipment processes including review of job information. Verify WIPs and approvals and resolve any issues and discrepancies to ensure TSDF acceptance and impact to invoicing.
+ Collaborate and coordinate with team members to manage all other incoming customer requests, including support for quoting new service categories and working will billing team on customer invoicing process.
+ Other duties and responsibilities as assigned by Customer Excellence Manager.
Qualifications
**Education/Experience/Background:**
+ Demonstrable experience in customer service/ fulfillment.
+ Experience of waste management and disposal.
+ High School diploma with minimum of 1 year experience in similar field.
+ Preferred degree or equivalent experience in science, mathematics, or business.
**Knowledge/Skills/Abilities:**
+ Strong customer relationship/ management skills.
+ Focus on meeting customers needs, offering the least complex and most efficient solution for ESS.
+ Technical knowledge of waste management and disposal preferred.
+ High attention to detail.
+ Highly organized and structured, able to follow a standard process.
+ Able to work collaboratively across different functions and to secure help from colleagues.
+ Strong verbal and written skills.
**Required Certification/Licenses/Training:**
+ Veolia training as required.
**Physical Requirements:**
+ You must be able to sit on a continuos basis with occasional standing and walking.
+ You will be required to continuosly exibit fine finger movements and eye-hand coordination.
+ You must be aboe to occasionally bend, twist, and reach above your shoulder level.
+ Minimal noise level exposure.
+ This is an indoor position with occasional exposure to weather conditions.
Additional Information
We are an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.
We are an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.