Front Desk Agent

2 weeks ago

Buffalo, United States Highgate Hotels Full time
Hourly

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.


Residence Inn Cheektowaga/Buffalo

107 Anderson RoadBuffalo, NY 14225

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.


  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book. 
  • Be familiar with all in-house groups. 
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.

  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

Pay range: $16.50-$18/hour

 

  • Front Desk Agent

    2 weeks ago

    Buffalo, United States Highgate Hotels Full time

    Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Front Desk Agent

    5 days ago

    Buffalo, United States Residence Inn CheektowagaBuffalo Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent

    4 weeks ago

    Buffalo, New York, United States Residence Inn CheektowagaBuffalo Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Front Desk Agent

    3 weeks ago

    Buffalo, New York, United States Residence Inn CheektowagaBuffalo Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Front Desk Supervisor

    2 weeks ago

    Buffalo, United States Neighbourhood health center Full time

    At Neighborhood Health Center, you'll find a kind and rewarding workplace with a fulfilling mission of providing impactful healthcare while striving for health equity. Neighborhood is the largest and longest serving Federally Qualified Health Center (FQHC) in Western New York. Together, we provide high quality care to diverse individuals and families,...

  • Front Desk/Night Audit

    3 weeks ago

    Buffalo, United States Integral Hospitality Full time

    Job DescriptionJob DescriptionHampton Inn Buffalo - Texas is  seeking a Front Desk w maybe a Night Audit shift to become a part of our team!  You will accommodate patrons, as well as identify areas of improvement to increase efficiency.Responsibilities:• Register and assign rooms to guests• Confirm phone and online reservations• Respond to guest...

  • Front Desk Associate

    1 month ago

    Buffalo Grove, United States Medovate LLC Full time

    **SEEKING QUALIFIED CANDIDATE** **Medovate Dermatology is a mission-driven, and growing dermatology practice dedicated to delivering the highest standard of patient care. Our collaborative of board-certified dermatologists delivers individualized treatment rooted in compassion, excellence, and innovation.** We are looking for a Front Desk Associate to...

  • Front Desk/Night Audit

    4 weeks ago

    Buffalo, United States Integral HospitalitySolutions Full time

    We are seeking a Front Desk/Night Audit to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. Responsibilities: Register and assign rooms to guests Confirm phone and online reservations Respond to guest needs, requests, and complaints Collect payment from departing guests Keep...

  • Front Desk/Night Audit

    4 weeks ago

    Buffalo, United States Integral Hospitality Full time

    Job DescriptionJob DescriptionWe are seeking a Front Desk/Night Audit to become a part of our team!  You will accommodate patrons, as well as identify areas of improvement to increase efficiency.Responsibilities:• Register and assign rooms to guests• Confirm phone and online reservations• Respond to guest needs, requests, and complaints•...

  • Front Desk Agent

    2 weeks ago

    Buffalo, United States Four Winds Casinos Full time

    SUMMARY: Responsible for providing accurate, timely information to guests about hotel policies, services and amenities, ensuring optimum guest service and satisfaction.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:Maintains a working knowledge of the property, as well as special events on and near property, in order to advise guests of same,...

  • Medical Receptionist

    1 week ago

    Buffalo Grove, United States Scott D Glazer MD SC Full time

    Under the direction of the Front Desk Manager, a medical receiptionist is an integral part of a high functioning healthcare team. A good medical receptionist is able to create a friendly welcoming and well-organized front offfice for patients, pharmaceutical reps, vendors and others. This person is able to maintain a calm and efficient environment for...

  • Operations Associate

    3 weeks ago

    Buffalo, United States VIA VISUALLY IMPAIRED ADVANCEMENT Full time

    Job DescriptionJob DescriptionEmployment OpportunityOperations AssociateJob Description:VIA Visually Impaired Advancement is seeking a full time Operations Associate to work 37.5 hours per week.Under the direction of the Vice President of Vision Rehabilitation, this position is primarily responsible for providing a broad range of functions inclusive of...

  • Patient Service Representative

    2 weeks ago

    Buffalo, United States Neighbourhood health center Full time

    At Neighborhood Health Center, you’ll find a kind and rewarding workplace with a fulfilling mission of providing impactful healthcare while striving for health equity. Neighborhood is the largest and longest serving Federally Qualified Health Center (FQHC) in Western New York. Together, we provide high quality care to diverse individuals and families,...

  • Patient Service Representative

    4 days ago

    Buffalo, United States Neighbourhood health center Full time

    At Neighborhood Health Center, you’ll find a kind and rewarding workplace with a fulfilling mission of providing impactful healthcare while striving for health equity. Neighborhood is the largest and longest serving Federally Qualified Health Center (FQHC) in Western New York. Together, we provide high quality care to diverse individuals and families,...

  • Part-Time Administrative Assistant/Receptionist

    4 days ago

    Buffalo, MN, United States The Vision Companies Full time

    Office Receptionist / Administrative Assistant Temporary Shift/Hours Experience with Microsoft Office – Outlook, Excel and Word paid time off, paid holidays, health insurance (medical, dental, vision), term life insurance, short term disability benefits, 401K, competitive wages, pay increases and bonuses based on performance. Our client is a...

  • Admin Assistant/Receptionist

    5 days ago

    Buffalo, United States The Vision Companies Full time

    Job TitleOffice Receptionist / Administrative AssistantJob TypeTemporaryLocationBuffalo, MNShift/Hours8 AM to 5 PM Monday – Thursday, 8 AM – 1 PM FridayExperience LevelPrevious Experience is PreferredExperience with Microsoft Office – Outlook, Excel and WordExperience with QuickBooks is highly preferredEducationHigh School Diploma or...

  • Admin Assistant/Receptionist

    4 days ago

    Buffalo, United States The Vision Companies Full time

    Job TitleOffice Receptionist / Administrative AssistantJob TypeTemporaryLocationBuffalo, MNShift/Hours8 AM to 5 PM Monday – Thursday, 8 AM – 1 PM FridayExperience LevelPrevious Experience is PreferredExperience with Microsoft Office – Outlook, Excel and WordExperience with QuickBooks is highly preferredEducationHigh School Diploma or...

  • PATIENT SERVICE REPRESENTATIVE

    7 days ago

    Buffalo, NY 14213, USA, United States Neighbourhood health center Full time

    At Neighborhood Health Center, you'll find a kind and rewarding workplace with a fulfilling mission of providing impactful healthcare while striving for health equity. Neighborhood is the largest and longest serving Federally Qualified Health Center (FQHC) in Western New York. Together, we provide high quality care to diverse individuals and families,...

  • Admin Assistant/Receptionist

    4 days ago

    Buffalo, MN, United States The Vision Companies Full time

    Job Title Office Receptionist / Administrative Assistant Job Type Temporary Location Buffalo, MN Shift/Hours 8 AM to 5 PM Monday – Thursday, 8 AM – 1 PM Friday Experience Level Previous Experience is Preferred Experience with Microsoft Office – Outlook, Excel and Word Experience with QuickBooks is highly preferred Education High School...

  • Clinic Supervisor

    1 month ago

    Buffalo, United States Catholic Charities of Buffalo Full time

    Job DescriptionJob DescriptionAt Catholic Charities, we value inclusivity, flexibility, and respect, believing that each employee should feel comfortable expressing their authentic selves while maintaining a professional and respectful work environment. We believe that embracing diversity and fostering a positive environment enriches our organization and...