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Front Desk Lead

4 months ago


Latham, United States Latham, The Pool Company Full time

Primary Role: The front desk lead acts as the face of an organization, being the first point of contact for visitors. To be a front desk lead means you are responsible for administering and managing the reception area, as well as welcoming and taking care of visitors. As a front desk lead, you must possess good communication skills, have good composure, be friendly, be computer literate, have problem-solving skills, along with organizational skills to handle guests.

Essential Job Duties and Responsibilities:

· Supervise and oversee all the duties performed by all employees of front office.

· Maintain and monitor proper front office operational supplies.

· Follow assigned safety training practices and assist with maintaining a clean and safe environment as a liaison.

· Full front deck coverage assuring efficient screening and forwarding of incoming phone calls and in-person visitors to the location.

· Assure that meeting rooms and entryways into the building are welcoming, tidy and convey a professional atmosphere consistent with Latham's culture, brand, and other receptionist duties as assigned.

· Support the Human Resources and Payroll/Benefits department with tasks:

+ Pre-onboard, onboard, and orient new employees.

+ Complete status changes for the plant personnel including transfers, promotions, and terminations.

+ Ensure organized and accurate employee files and documentation in payroll system.

+ May assist with preparation of human resource reports such as attendance, new hire, and turnover reports.

+ Assist in the scheduling and coordination of training activities as needed.

· Assist the Human Resources Manager with job candidate interview scheduling, paperwork processing, various communications, and other related tasks.

· Manager the Birthday/Anniversary notifications to all Managers.

· Manage the monthly milestone anniversary listing and emails to all Managers.

· Assist in the quarterly survey and rollout of the 5 Star awards.

· Assist payroll with weekly employee maintenance tasks.

· Assist HR and Payroll in updating company bulletin boards with pertinent information.

· Sorts and distributes daily incoming mail.

· Other duties as assigned.

Minimum Qualifications

+ HS Diploma or equivalent required

+ 2-5 years proven work experience as a Receptionist, Front Office Representative, or similar role

+ Professional attitude and appearance

+ Multitasking and time management skills; ability to prioritize

+ Ability to be resourceful and proactive.

+ Proficiency in Microsoft Office suite

+ Excellent interpersonal, communication, and customer service skills, written and oral; ability to manage information ranging from sensitive to confidential.

Physical Requirements:

· Must be able to remain in a stationary position 90% of the time.

· This position needs to occasionally move about inside the office to access files, office machinery, etc.

· Constantly operates a computer and other office productivity machinery, such as a copy machine, and computer printer

· The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information.

· The ability to observe details at close range (within a few feet of the observer).

· Occasionally moves boxes weighing up to 20 pounds across office for various needs.

The salary range for this position is $20-$21.85 per hour.