Service Manager

3 weeks ago

Pompano Beach, United States Sciens Building Solutions Full time

THE POSITION IN A NUTSHELL

Sciens Building Solutions is seeking a Service Manager who is a positive change agent and can drive high customer satisfaction, while leading a service team along with a back-office team to support a business that is experiencing exciting growth. This opportunity is ideal for someone who has experience managing a team in the fire detection, protection, security, and/or electrical industries (as applies to the role) and is ready to assume ownership of a Division/Department service management role, while being part of a vibrant national organization.

WHAT YOU'LL BE DOING (and doing well)

* Manage the service department of assigned Division or business segment.
* Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers.
* Responsible for the scheduling, execution, billing and completion of service, warranty, and emergency jobs.
* Responsible for executing service inspections on time and resolution of system deficiencies.
* Responsible for developing a budget and meeting revenue and gross margin targets.
* Communicate with customers, vendors, suppliers, and subcontractors to execute plans, programs, and processes designed to meet or exceed goals and maximize market potential.
* Responsible for delivering projects within the original budgeted cost.
* Responsible for executing monthly financial performance analysis. Reports the information in an effective manner to management and takes corrective action as needed.
* Responsible for efficient asset management, such as inventory and company service vehicles.
* Responsible for building a high-performance culture to include annual performance reviews and development initiatives.
* Responsible for manpower planning and allocation.
* Responsible in part for customer satisfaction and cash collections.
* Works closely with the sales and installation teams to support the growth and profitability of the Division.
* Responsible for control and calibration of inspection, measuring, and testing equipment.
* Responsible to ensure all employees embrace our safety culture and comply with all safety initiatives.

WHAT WE LIKE ABOUT YOU

* Two to five years of experience in a service operations manager role within the fire detection, fire protection, security, or electrical environment.
* Ability to effectively communicate to a diverse group of individuals, including company leadership, regional staff, customers, and vendors.
* Strong, positive team builder with leadership ability.
* Knowledge of current fire alarm, clean agent/special hazard fire suppression, security, and/or electrical systems.
* Strong understanding of Profit and Loss statements and key financial drivers.
* Ability to attract, develop, grow, and retain a team.
* Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions.
* Valid driver's license.
* Must be able to pass a background check and drug screening.
* Able to work independently.
* Excellent organizational, decision-making, and communication skills.
* Proficient in NFPA codes and standards.
* Strong computer skills; proficient at Microsoft Office.
* Knowledge of OSHA safety standards.
* NICET Level II preferred.

WHAT WE'RE BRINGING TO THE TABLE

* $5,000 SIGN ON BONUS & RELOCATION ASSISTANCE
* Competitive salary based on qualifications.
* Paid time off plan and holidays.
* 401(k) matching.
* Short term and long-term disability.
* Medical, dental, and vision plans with options.
* Life insurance.
* Company cell phone, laptop, and vehicle allowance.
* Professional career development opportunities.

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