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Service Coordinator and Fleet Manager

4 months ago

Pompano Beach, United States BnT Impact Windows and Doors Full time

Company Description

BnT Impact Windows and Doors is a dynamic company located in Pompano Beach, FL. We specialize in providing top-quality impact windows and doors for houses in South Florida. Founded in 2009, we are committed to delivering a turnkey work ethic and excellent customer service to our clients.

Role Description

This is a full-time on-site role for a Service Tech Manager. Service Tech Manager is a crucial position to finish strong with our customers. Ensure that customers are treated with the utmost respect and given the highest quality of workmanship

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Service of storefronts, windows, and doors
  • Provide tests and inspections of products, services, or processes to evaluate quality or performance.
  • Able to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or how to approach a problem.
  • Analyze the punch-out list with the homeowner to ensure completion in an efficient, safe, and timely manner.
  • Responsible for meeting homeowner needs by providing repair work is complete to the homeowner and company satisfaction.
  • Replace defective parts and assist customers when windows and doors are not working correctly.
  • Responsible for providing break metal, changing screens, and deglazing glass. (providing accurate measurements, if needed)
  • Installation of locks, hinges, and related hardware
  • Identifies, evaluates, supports, and solves complex issues
  • Supervises the day-to-day activities
  • Provides training and guidance
  • Close files accordingly to BNT Standards
  • Complete final inspection and cosmetic work if needed, including stucco, trim, drywall, etc.
  • Update Buildertrend for every customer and advise the Coordinator to update BNT Sheets
  • Performs other duties as assigned.

QUALIFICATIONS

Excellent negotiation skills, strong decision-making abilities, familiarity with CRM,dedication to provide great customer service, experience in customer relationship and construction experience preferred. Good organizational skills, Effective communications skills, and Multitask oriented.