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Service and Processing Specialist

3 months ago

Indianapolis, United States City Of Indianapolis (IN) Full time

Position Summary

The purpose and mission of the Marion County Community Corrections Agency is to improve the lives of citizens in Marion County through community supervision, as an alternative to incarceration, utilizing evidence-based practices and comprehensive case management while cultivating a productive, collaborative, and compliant work environment in order for our workforce to meet the needs of the citizens of Indianapolis and Marion County.

Position is responsible for processing all referrals and releases to Community Corrections Electronic Monitoring (EM) from Marion Superior Courts, Indiana Department of Correction (IDOC), Probation, or other Community Corrections Agencies. Incumbent in this position will perform all tasks associated with client processing, including researching court orders, calculating credit time, printing, and signing documents, obtaining legal documents, completing risk assessments, completing financial worksheets, determining fees owed, and entering data. Incumbent is also responsible for monitoring the whereabouts of EM clients in the Client Service Center, which is staffed 24/7/365, and these are 2nd and 3rd shift positions. Incumbent will monitor and record contacts with EM clients, courts, and other government, or community agencies. Incumbent will respond to all contact made by equipment vendor including the Monitoring Center, Law Enforcement, Supervisor or Director of the agency, regarding any client non-compliance with the conditions of Electronic Monitoring. Incumbent will monitor and respond to alarm output of all network data for high-risk clients as specified by Indiana Statute. This positions actions are controlled by the application of laws, rules, regulations, policies, and procedures. Independent judgment and actions are exercised in determining whether a violation of electronic monitoring has occurred and whether an arrest warrant should be requested. Independent judgment and actions are exercised in the management of crises that occur with clients, their families, victims, and the community. Discretion and judgment are required in the maintenance and use of confidential information such as court records, psychological evaluations, criminal histories, inter-agency reports, law enforcement records, substance abuse evaluation or treatment, urinalysis results, and personal information received from clients. This position reports to the Supervisor.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.

Position Responsibilities

* Monitor adherence to the rules of Electronic Monitoring of all clients and respond to EM alerts daily
* Recognize and respond to the legitimate needs of victims and alert them to issues of concern during client supervision
* Hold clients accountable for complying with rules of supervision, informing clients of consequences of non-compliance
* Contact the client or victim responding to criminal justice partners by researching and investigating all alerts
* Communicate with each client's assigned Case Manager (CM) and the EM Supervisor or Team Leader on all client activities, equipment problems, alert issues and violations
* Investigate all alleged violations of supervision
* Investigate all alleged violations of supervision and file with the court on clients who have escaped, absconded, or violated conditions of supervision
* Testify in court as to a factual basis in the filing of the violation and the warrant request as required
* Enter specific alert information into the case management system, including all necessary information regarding alert type, and document all actions taken to address alerts received
* Document all information as to events of the shift that have to do with clients
* Enter work, school, medical care, court, and schedules in vendor's software program and document in agency's case management system
* Provide staff assistance to the CM and Supervisor, informing Supervisor of issues requiring input and/or consent in a timely manner
* Follow appropriate procedure when violations have occurred, or equipment maintenance is required
* Review and research court orders to assure referrals or releases with Community Corrections EM is accurate
* Complete risk assessment according to Community Corrections policy
* Assign client to case managers and schedule initial appointments with written verification
* Conduct client interviews, review the rules of placement with Community Corrections, and answer basic questions
* Complete required reports and documents
* Calculate credit time and projected release dates for each client and complete financial worksheet to determine daily user fee
* Coordinate release dates of clients and organize electronic files per policy
* Obtain or verify additional client information with outside agencies when necessary
* Enter victim or alleged victim information into case management system and check client address against victim or alleged victim address to verify proper distance restrictions
* Provide electronic monitoring vendor with exclusion zone addresses as received from the Victim Advocate
* Send all appropriate information to electronic monitoring vendor to ensure proper component equipment installation
* Confidentiality is to be maintained at all times
* This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time

Qualifications

Minimum Job Requirements and Qualifications

High school diploma or equivalent is required. Must pass State IRAS certification exam within six (6) months of employment. Good oral and written communication skills. Effective in treatment of clients whether face to face or by telephone in a professional and courteous manner. Knowledge of various computer-based skills including Microsoft Office and database experience.

Preferred Job Requirements and Qualifications

Associates degree in Criminal Justice or equivalent. Must pass State IRAS certification exam within six (6) months of employment. Good oral and written communication skills. Effective in treatment of clients whether face to face or by telephone in a professional and courteous manner. Knowledge of various computer-based skills including Microsoft Office and database experience.

Independent Judgment

Actions are controlled by the application of laws, rules, regulations, policies and procedures. Discretion and judgment is required in the maintenance and use of confidential information such as court records, psychological evaluations, criminal histories, inter-agency reports, law enforcement records, substance abuse evaluations/ urinalysis results and personal information received from clients.