Front Office Manager

4 weeks ago


Newtown Square, United States Gulph Creek Hotels Full time
FRONT OFFICE MANAGER

JOB RESPONSIBILITIES

General Description

The Guest Services Manager is responsible for the success of the front desk, for ensuring that guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow.

Reports directly to the General Manager and the Assistant General Manager.

Job Responsibilities

Guest Service
  • Maintains guest service as the driving philosophy of the hotel.
  • Personally demonstrates a commitment to guest service in responding promptly to guests' needs.
  • Is committed to making every guest satisfied.
  • Ensures all hotel staff, including new-hires, know all components of the 100% Satisfaction Guarantee, and are trained to meet service standards.
  • Develops added-value customer service programs.
  • Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.
  • Meets or exceeds hotel guest satisfaction measures.
  • Ensures hotel standards and services contribute to the delivery of consistent guest service.
  • Implements and practices guest service initiatives, trains and performs to Gulph Creek Hotel standards.

Front Desk Management
  • Acts as manager on duty for hotel and manages front desk operations.
  • Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems.
  • Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables.
  • Produces accurate financial reports on time.
  • Ensure Marriott Bonvoy procedures are followed accurately.

Human Resources
  • Manages human resources functions including recruiting, selection, orientation, training, performance planning and evaluation and pay/reward programs to maintain a qualified front desk workforce.
  • Maintains a positive, cooperative work environment between staff and management.
  • Emphasizes employee selection, training and development as way of doing business.
  • Ensures all hotel employees know hotel objectives.
  • Ensures personnel files are accurate and comply with both local and federal laws and regulations.
  • Administers personnel policies fairly and consistently.
  • Resolves employee grievances in a fair and timely manner.
  • Ensures employees understand policies, pay procedures, bonus plans and benefits.
  • Helps develop management talent by acting as a mentor for direct reports.
  • Ensures completion of training objectives and development plans.
  • Monitors and maintains acceptable turnover levels.

Safety and Security
  • Knows local health and safety codes and regulations that apply to the hotel.
  • Recognizes and corrects potential safety hazards in the hotel such as broken doors or railings, fire hazards, etc.
  • Recognizes and corrects potential security problems I the hotel such as locking doors after hours, etc.
  • Understands and follows policies and procedures for the hotel's key control system and ensures others follow them.
  • Uses ongoing safety training to minimize worker's compensation claims.

  • Front Office Manager

    3 weeks ago


    Newtown Square, United States Gulph Creek Hotels Full time

    Job DescriptionJob DescriptionFRONT OFFICE MANAGERJOB RESPONSIBILITIES General DescriptionThe Guest Services Manager is responsible for the success of the front desk, for ensuring that guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior...

  • Front Office Manager

    4 weeks ago


    Newtown Square, United States Gulph Creek Hotels Full time

    Job DescriptionJob DescriptionFRONT OFFICE MANAGERJOB RESPONSIBILITIES General DescriptionThe Guest Services Manager is responsible for the success of the front desk, for ensuring that guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior...

  • Front Office Manager

    2 weeks ago


    Newtown Square, United States Gulph Creek Hotels Full time

    Job DescriptionJob DescriptionFRONT OFFICE MANAGERJOB RESPONSIBILITIES General DescriptionThe Guest Services Manager is responsible for the success of the front desk, for ensuring that guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior...

  • Front Desk Manager

    5 days ago


    Newtown Square, United States Hilton Garden Inn Newtown Square Radnor Full time

    The Front Desk Supervisor primary responsibilities include assisting the General Manager in successfully managing the Front Desk, Guest Services, Night Audit, PBX and Reservations areas. **ESSENTIAL DUTIES AND RESPONSIBILITIES** **Guest Service** - Maintains _guest service_ as the driving philosophy of the operation - Personally demonstrates a commitment...


  • Newtown, United States Women's Health Associates, P.C. Full time

    We are looking for an experienced full-time Medical Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization. You will welcome...

  • Office Assistant

    3 weeks ago


    Newtown Square, United States Hill Cadillac Full time

    **About us** We are professional, inclusive and customer service focused. Our work environment includes: - Professional office culture - Modern office setting - Growth opportunities **Overview**: **Duties**: - Answer and direct phone calls in a polite and professional manner - Assist with order entry and maintain accurate records - Proofread documents...


  • Newtown, United States Village at Newtown Medical Center Full time

    The position being offered is for a full time medical office front desk manager with receptionist duties. Duties include, but are not limited to: - Coordinate all front desk activities - Train, supervise and support reception area staff - Create schedule for a staff of 3-4 people - Managing patient flow/provider schedule - Greeting patients and visitors to...

  • Sales Manager

    3 weeks ago


    Newtown Square, United States Gulph Creek Hotels Full time

    As our Sales Manager, you will work with the Sales Team and General Manager in leading the revenue efforts for the hotel. Responsibilities include attaining new business (and maintain existing), assisting with negotiating group rates and contracts, selling meeting space and cultivate relationships with corporate, leisure, and community partners through...

  • Operations Manager

    2 weeks ago


    Newtown Square, United States Gulph Creek Hotels Full time

    **TITLE**: Operations Manager REPORTS TO: General Manager GENERAL PURPOSE Plan and manage the following functions of the hotel (Front Office, Housekeeping, Laundry, Food and Beverage) to achieve customer (guest, employee, corporate and owner) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short and...

  • Sales Manager

    3 weeks ago


    Newtown Square, United States Gulph Creek Hotels Full time

    Job DescriptionJob DescriptionAs our Sales Manager, you will work with the Sales Team and General Manager in leading the revenue efforts for the hotel. Responsibilities include attaining new business (and maintain existing), assisting with negotiating group rates and contracts, selling meeting space and cultivate relationships with corporate, leisure, and...

  • Sales Manager

    4 weeks ago


    Newtown Square, United States Gulph Creek Hotels Full time

    As our Sales Manager, you will work with the Sales Team and General Manager in leading the revenue efforts for the hotel. Responsibilities include attaining new business (and maintain existing), assisting with negotiating group rates and contracts, selling meeting space and cultivate relationships with corporate, leisure, and community partners through...

  • Sales Manager

    3 weeks ago


    Newtown Square, United States Gulph Creek Hotels Full time

    As our Sales Manager, you will work with the Sales Team and General Manager in leading the revenue efforts for the hotel. Responsibilities include attaining new business (and maintain existing), assisting with negotiating group rates and contracts, selling meeting space and cultivate relationships with corporate, leisure, and community partners through...

  • Sales Manager

    4 weeks ago


    Newtown Square, United States Gulph Creek Hotels Full time

    Job DescriptionJob DescriptionAs our Sales Manager, you will work with the Sales Team and General Manager in leading the revenue efforts for the hotel. Responsibilities include attaining new business (and maintain existing), assisting with negotiating group rates and contracts, selling meeting space and cultivate relationships with corporate, leisure, and...


  • Newtown Square, United States LifeGuard Technologies Full time

    EXPERIENCE WITH QUICKBOOKS or equal mandatory - Experience in Hose Industry a plus The bookkeeping office manager handles company’s financial records, enters data, types and generates work orders, assists with budget preparations, and records financial transactions such as outgoing and incoming checks. The bookkeeping office managers handle accounts...

  • Operations Manager

    3 weeks ago


    Newtown Square, United States Gulph Creek Hotels Full time

    Job DescriptionJob DescriptionJOB DESCRIPTIONTITLE: Operations Manager REPORTS TO: General ManagerGENERAL PURPOSEPlan and manage the following functions of the hotel (Front Office, Housekeeping, Laundry, Food and Beverage) to achieve customer (guest, employee, corporate and owner) satisfaction and quality service while meeting/exceeding financial...

  • Operations Manager

    4 weeks ago


    Newtown Square, United States Gulph Creek Hotels Full time

    Job DescriptionJob DescriptionJOB DESCRIPTIONTITLE: Operations Manager REPORTS TO: General ManagerGENERAL PURPOSEPlan and manage the following functions of the hotel (Front Office, Housekeeping, Laundry, Food and Beverage) to achieve customer (guest, employee, corporate and owner) satisfaction and quality service while meeting/exceeding financial...

  • Operations Manager

    1 week ago


    Newtown Square, United States Gulph Creek Hotels Full time

    Job DescriptionJob DescriptionJOB DESCRIPTIONTITLE: Operations Manager REPORTS TO: General ManagerGENERAL PURPOSEPlan and manage the following functions of the hotel (Front Office, Housekeeping, Laundry, Food and Beverage) to achieve customer (guest, employee, corporate and owner) satisfaction and quality service while meeting/exceeding financial...


  • Newtown, United States North Coast Council Application Consortium Full time

    Position Type: Support Staff/Monitor Date Posted: 5/30/2024 Location: High School Date Available: 2024-2025 School Year Closing Date: 6/6/2024 District: Highland Local School District - website Highland Local Schools has a vacancy for your consideration. Please find the details below. Aide - Highland High School Front Office Apply Online Category: Classified...


  • Newtown Square, United States Center for Orthopedic and Research Excel Full time

    Job Description Job Description Premier Orthopaedics and Sports Medicine is looking for a VP, Revenue Cycle Management to work out of our Newtown Square, PA corporate office. The Company: Premier Orthopaedics is a full-service orthopaedic practice formed in 2000 that specializes in the diagnosis and care for a wide range of orthopaedic injuries and...


  • Newtown Square, United States The Core Institute Full time

    PremierOrthopaedics and Sports Medicine is looking for a VP, Revenue Cycle Management to work out of our Newtown Square, PA corporate office. The Company: Premier Orthopaedics is a full-service orthopaedic practice formed in 2000 that specializes in the diagnosis and care for a wide range of orthopaedic injuries and conditions. Through partnership with the...