Incident Manager

1 week ago

Alpharetta, United States Movius Corp. Full time

Incident Manager

Movius is revolutionizing the way businesses communicate. We are the leading global provider of secure, cloud-based mobile communications. Our MultiLine solution enhances workflows, resolves compliance gaps and unifies cross-channel messaging. Movius AI-powered solutions enable businesses to build strong and lasting relationships with their customers in a company-owned, controllable system. In today's on-the-go world, wave goodbye to excessive hardware costs and IT overhead. Welcome to Phone 3.0.

Headquartered in Alpharetta, GA, with offices in Bangalore, India, and London, Movius partners with leading global wireless carriers like T-Mobile, BT, Singtel & more. To learn more about Movius, visit www.movius.ai.

Job Summary

To respond and resolve the critical incidents within Movius and Clients' networks to handle the shift overseeing business operations, delegating tasks to team members and resolving problems that occur on their shift

Key Duties & Responsibilities (in decreasing Critical Emphasis order)

Support customers daily in isolating, diagnosing, reproducing and solving technical issues in a timely manner.

Skilled at deciphering technical information on fault tickets and route tickets to appropriate team to resolve.

Prepare Ticket Status reports weekly to review during weekly Service Reviews calls with enterprise customers.

Take swift action in helping to restore a failed Service, including facilitating live troubleshooting sessions, and preparing or tracking RCAs for customers.

Provide L2/L3 level support to customers in isolating, diagnosing, reproducing, and solving technical issues in a timely manner.

Understand customers SLA requirements and drive results to achieve objectives.

Monitor Support team workload by reassessing, reassigning and prioritizing tickets, as necessary, to ensure SLA goals are met.

Work cross-functionally with other teams, ie. Engineering, SRE, Global Number Management, Finance to drive resolution on Incidents tickets and Service Requests.

Have a strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.

Provide accurate, relevant, and detailed ticket updates to customers on a consistent basis.

Qualifications/Skills/Abilities

Minimum Requirements:

Bachelor's degree

Experience (type & duration) 5+ years technical and customer-facing experience in supporting Global Enterprise accounts.

Skills

In depth knowledge of Linux and troubleshooting skills

Knowledge of Wireshark, SMS and TCPdump

Networking Concepts

PSQL/SQL Knowledge

.

Qualifications/Skills/Abilities

Preferred

Masters

Experience (type & duration)

Hands on experience with MySQL or PgSQL, Mongo DB

Knowledge of CLOUD based operations.

Hands on experience on Telco Call flows (MO & MT) / VoIP and Telecom networking protocol

Strong previous experience with various telecom technologies, including knowledge of hosted and SIP technologies - SIP Error Codes/Methods

SDP / RDP knowledge

  • Incident Manager

    2 weeks ago

    Alpharetta, United States Saxon Global Full time

    Job Title: Incident Manager Location: Alpharetta, GA (Day One Onsite) Job Type: Contract Job Description: Focus on Problem Management, delivering continuous availability for GE applications and related infrastructure. The scope of our work is CoreTech managed P1, P2 and P3 priority incidents escalated to the Digital Operations Centre (DOC) and the analysis...

  • Incident Manager

    1 week ago

    Alpharetta, United States Saxon Global Full time

    Job Title: Incident Manager Location: Alpharetta, GA (Day One Onsite) Job Type: Contract Job Description: Focus on Problem Management, delivering continuous availability for GE applications and related infrastructure. The scope of our work is CoreTech managed P1, P2 and P3 priority incidents escalated to the Digital Operations Centre (DOC) and the analysis...

  • Software Engineer II

    2 months ago

    Alpharetta, United States Incident IQ LLC Full time

    Company Overview Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12 schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more. Our mission is to revolutionize how school districts manage operational...

  • Cybersecurity Incident Response Specialist

    3 weeks ago

    Alpharetta, United States IDR Healthcare Full time

    Explore a career opportunity with IDR Healthcare as a Cybersecurity Incident Response Specialist. This role involves leading incident response efforts, coordinating with various teams to ensure timely and effective resolution, and guiding responders on the appropriate steps to investigate and resolve computer security events.Estimated Salary Range:$120,000 -...

  • Senior Software Developer

    5 hours ago

    Alpharetta, United States Incident IQ LLC Full time

    **Company Overview**Atlanta-based Incident IQ is a leading provider of innovative cloud-based software solutions for K-12 schools. Our mission is to revolutionize how school districts manage operational support activities to better serve students and drive instructional efficiencies.We are seeking an experienced C#.NET Engineer to join our team building new...

  • Cybersecurity Threat Response Manager

    3 weeks ago

    alpharetta, United States IDR, Inc. Full time

    Incident Response LeadWe are seeking a highly skilled Cybersecurity Threat Response Manager to join our team in Alpharetta, Georgia.This position is hybrid (4 days/week onsite); you must be local to Alpharetta, GA.About the Role:Lead incident response efforts and coordinate with various teams to ensure timely and effective resolutionConduct forensic...

  • Senior Problem Manager

    1 week ago

    Alpharetta, United States Saxon Global Full time

    Job Title: Senior Problem ManagerLocation: Day One OnsiteJob Type: ContractJob Description:Deliver continuous availability for GE applications and related infrastructure through effective problem management.Focus on core technology managed P1, P2, and P3 priority incidents escalated to the Digital Operations Centre (DOC).Analyze root causes to implement...

  • Project Manager

    1 month ago

    alpharetta, United States Optomi Full time

    Onsite (Work from office Mon-Fri, with flexibility to work nights and weekends as needed)Contract to hire *Job Overview:Optomi has partnered with a leading organization to find their next experienced Agile Project Manager. To lead and manage high-priority application development projects, ensuring successful delivery on time, within budget, and within scope....

  • Project Manager

    1 month ago

    alpharetta, United States Optomi Full time

    Onsite (Work from office Mon-Fri, with flexibility to work nights and weekends as needed)Contract to hire *Job Overview:Optomi has partnered with a leading organization to find their next experienced Agile Project Manager. To lead and manage high-priority application development projects, ensuring successful delivery on time, within budget, and within scope....

  • Project Manager

    1 month ago

    Alpharetta, United States Optomi Full time

    Onsite (Work from office Mon-Fri, with flexibility to work nights and weekends as needed)Contract to hire *Job Overview:Optomi has partnered with a leading organization to find their next experienced Agile Project Manager. To lead and manage high-priority application development projects, ensuring successful delivery on time, within budget, and within scope....

  • Project Manager

    1 month ago

    Alpharetta, United States Optomi Full time

    Onsite (Work from office Mon-Fri, with flexibility to work nights and weekends as needed)Contract to hire *Job Overview:Optomi has partnered with a leading organization to find their next experienced Agile Project Manager. To lead and manage high-priority application development projects, ensuring successful delivery on time, within budget, and within scope....

  • Compliance Risk Management Professional

    3 weeks ago

    Alpharetta, United States The Fountain Group Full time

    Job OverviewThe Fountain Group is seeking a seasoned Compliance Risk Management Professional to join our team. This role will be responsible for ensuring compliance with regulatory requirements in the financial services industry.Key Responsibilities:Review and align supplier processes with CTC requirementsDocument existing supplier controls and identify...

  • Agile Project Manager

    1 month ago

    Alpharetta, United States Optomi Full time

    Project ManagerOn-site 5x in Alpharetta, GA6 Month Contract to HireOptomi, in partnership with a Fortune 500 financial services organization, is seeking an Agile Project Manager to lead high priority projects for Application Development programs. The Project Manager will be accountable for delivering projects on time, within budget, and within scope. This...

  • Agile Project Manager

    1 month ago

    alpharetta, United States Optomi Full time

    Project ManagerOn-site 5x in Alpharetta, GA6 Month Contract to HireOptomi, in partnership with a Fortune 500 financial services organization, is seeking an Agile Project Manager to lead high priority projects for Application Development programs. The Project Manager will be accountable for delivering projects on time, within budget, and within scope. This...

  • Agile Project Manager

    1 month ago

    Alpharetta, United States Optomi Full time

    Project ManagerOn-site 5x in Alpharetta, GA6 Month Contract to HireOptomi, in partnership with a Fortune 500 financial services organization, is seeking an Agile Project Manager to lead high priority projects for Application Development programs. The Project Manager will be accountable for delivering projects on time, within budget, and within scope. This...

  • Senior Cybersecurity Engineer with IT Risk Management Expertise

    3 weeks ago

    Alpharetta, United States Datascan Technologies, LLC Full time

    Job Description:DataScan Technologies, LLC is a leading provider of wholesale asset financing and inventory risk management solutions. We are seeking a Senior Security Engineer to join our team.Role Overview:The Senior Security Engineer will be responsible for designing, building, testing, and implementing security systems within our organization's IT...

  • Saxon Global Crisis Resolution Lead

    7 days ago

    Alpharetta, Georgia, United States Saxon Global Full time

    About the RoleAs a Crisis Resolution Lead at Saxon Global, you will play a critical role in ensuring the continuous availability of our applications and related infrastructure. This is a challenging position that requires strong leadership and analytical skills.Key ResponsibilitiesManage high-priority incidents escalated to our Digital Operations Centre,...

  • Cyber Threat Hunting Expert

    2 weeks ago

    Alpharetta, United States MCKESSON Full time

    We are seeking a highly skilled Cyber Threat Hunting Expert to join our team at McKesson. As a member of our Cyber Investigations & Response Team, you will be responsible for leading threat actor-based investigations and implementing technical threat hunt methodologies.The ideal candidate will have 10+ years of relevant cyber security experience in Threat...

  • Technology Support Associate

    3 weeks ago

    Alpharetta, United States UPS Full time

    Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS...

  • Chief Security Architect

    3 weeks ago

    Alpharetta, United States Datascan Technologies, LLC Full time

    About Datascan Technologies, LLCDataScan stands at the forefront of delivering cutting-edge wholesale asset financing and inventory risk management solutions. Empowering lenders to efficiently oversee their operations and manage risk through technologies, knowledge, and expertise.Job Title: Chief Security ArchitectWe are looking for a seasoned expert to lead...