Evening/Overnight Resort Front Desk

4 weeks ago

Branson, United States Still Waters Resort Full time

Position: Evening Resort Front Desk - Guest Services Representative

Location: Still Waters Lakefront Resort

Step into a world where your work feels like home For 45 years, Still Waters Resort has been more than just a destination; it's a family-owned haven where memories are made and dreams come true for families and visitors alike. We are on the lookout for an enthusiastic Evening Resort Front Desk - Guest Services Representative to be the heart and soul of our guests' experience. Are you a shining star that excels in providing exceptional guest experiences? If so, we would love to hear from you. We offer top notch benefits, aggressive pay and bonus and a family atmosphere that allows you to thrive.

Why Still Waters Resort?

  • A Legacy of Hospitality: Be part of a 45-year legacy where each team member is valued like family.
  • Stunning Environment: Work in a fun, lakeside setting that guests and staff alike fall in love with.
  • Growth & Community: Join a team where growth is nurtured, and every voice matters.

Your Role: The Welcoming Face of Still Waters at the Front Desk

  • Create First Impressions: Greet guests with a warm smile and provide a seamless check-in experience.
  • Be the Go-To Expert: Offer information about our resort rooms, rates, and amenities, making each guest feel special and welcomed.
  • Handle Reservations with Finesse: Manage phone and online bookings with precision and care.
  • Resolve with Empathy: Address guest concerns with a professional and understanding approach.
  • Collaborate for Excellence: Work closely with our housekeeping and maintenance teams to ensure guest rooms are pristine, inviting and well kept.
  • Upsell with Insight: Intuitively recommend additional services and room types that enhance the experience of our guests' stay.

Who we are looking for:

  • A People Person: Your passion for customer service shines in every interaction. From the first reservation call to checking in with you at the front desk.
  • Experienced and Knowledgeable: Familiarity with hotel and resort operations, including front desk, customer service and reservations.
  • A Problem Solver: You tackle challenges head-on with a positive attitude and a smile.
  • Organized & Efficient: Your attention to detail ensures operations run smoothly.
  • Team Player: You play well with others and enjoy achieving success with your co-workers.

Our Promise to You:

  • A Supportive Family: We support each other like family, because that's what we are.
  • Competitive Benefits: We value your hard work and offer a package to reflect that with outstanding benefits.
  • A Place to Grow: Opportunities to learn, grow, and thrive in your career with us.

Are You Ready? If you're eager to be part of a family that's been creating joy for over 45 years, we can't wait to welcome you Your role at Still Waters Resort isn't just a job - it's being part of a legacy and the family.

Apply Now and embark on a journey where your passion for hospitality is celebrated every day We cannot wait to meet you



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