Front Desk Supervisor

4 weeks ago

Branson, United States Holiday Inn Club Vacations Full time
Job DescriptionJob Description

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

COMPANY BENEFITS:

  • Weekly Pay
  • Matching 401K
  • Growth & Developmental Opportunities
  • Comprehensive Medical, Dental & Vision Benefits
  • PTO - Paid Time Off
  • Travel Benefits, Discounts & FREE Vacations through our ClubGo Program
  • Tuition Reimbursement & Continuing Education Courses
  • Outstanding Company Culture

The Front Desk Supervisor will assist in leading the team by creating a warm, inviting and memorable experience for our owners and guests. This individual will participate in the hiring, training, evaluation, and supervision of all personnel. Additional responsibilities include ongoing training, coaching, and counseling. This individual will ensure the staff’s commitment to maintaining service expectations through observation, communication, and recognition.

ESSENTIAL DUTIES AND TASKS:

  • Assist Front Desk Manager in assuring Front Desk business transactions (check-ins/out, etc.), are completed in accordance with company standards.
  • Assist in leading the front desk team toward providing an exceptional and memorable vacation experience for all guests, including coaching, ongoing training, counseling.
  • Assist Guest Services Manager in the creation and implementation of action plans to increase departmental scores.
  • Assist Guest Services Manager in producing certain management reports on a weekly or monthly basis.
  • Other projects as assigned by the General Manager, Senior Guest Services Manager or Guest Services Manager.

SUPERVISORY RESPONSIBILITIES

  • Observe and provide direct constructive feedback to employees. Displays unique problem solving to obtain a positive outcome in adverse guest and employee situations. Effectively communicate within the Front Office and to its partners, Maintenance, Housekeeping, Activities, etc.
  • Along with the Guest Services Manager, the Guest Services Supervisor will create and implement goals and plans to develop the staff to exceed guest and owner expectations.
  • Responsible for assisting in training all new team members and certifying them in processes.

EDUCATION and/or EXPERIENCE

  • High school diploma or GED
  • Preferred 2 years of experience in a leadership role
  • Previous experience in a Front Office, Reservations, or Customer Service required

QUALIFICATIONS

  • Must be proficient in working with Microsoft Office.
  • Must have excellent guest and employee relations skills.
  • Ideal candidates will have exceptional verbal and written communication skills.
  • Demonstrates a sincere dedication to provide an unsurpassed level of ownership and guest satisfaction
  • Demonstrates a professional business appearance and upbeat, pleasant personality
  • Demonstrates a high degree of judgement and making sound decisions

Schedule :

  • Mid and evening shift
  • Weekend availability

#ZRRO3

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