Customer Service Representative I

1 week ago

Florence, United States BANK INDEPENDENT Full time
General Summary

Operating in a phone based customer care center environment, the Customer Service Representative I performs a variety of customer services for both external and internal customers. Customer Service Representative I answers questions about customer transactions, solves account related problems, processes transactions for customers, and provides customer information about various bank products and services.

This is not a remote position.

We have two positions open: One is 8am to 2pm and one is 2pm to 8pm - Monday - Saturday. You will get one day off during the week and one Saturday a month off. Training days may be different hours based on needs of the trainer and department.

Essential Functions:
  • Phone based customer service
    1. Develops customer relationships for the purpose of matching customer needs to the appropriate Bank services and products
    2. Assist customers with account inquiries, including balance inquiries, questions about checks clearing, debit card questions and NSF inquiries
    3. Process customer transactions such as transferring funds and ordering checks
    4. Assists customers with questions about Internet Banking, Bill Pay, and other Bank products and services
    5. Print and mail counter checks for customers
    6. Contact customers with returned mail to obtain correct address
    7. Contact E-statement customers with bad e-mail addresses to obtain correct e-mail address
    8. Contact customers with MICR errors determined by Item Processing and order new checks or deposit tickets
    9. Monitor Money Gram Official Checks, Money Orders, and Escrow checks for customers and branches
    10. Review list of compromised debit cards and contact the customer to order a new card
  • Works to achieve compliance with regulatory requirement and bank policies
  • Conscientious of all security requirements
  • Work monthly returned mail report, including shred process
  • Maintain minimum average score of 85% or above on call Quality Assurance reviews

Working Conditions
  • Generally good, with little exposure to noise, extreme temperatures, dust or other adverse factors.
  • Considerable effort and eyestrain from continued checking on the accuracy of all work leaving the department.

Minimum Level of Preparation and Training
  • A high school diploma or equivalent
  • Phone based customer service experience required
  • Minimum 91 days and achievement of CSR foundational training
  • Teller experience preferred

Required Skills, Knowledge and Abilities
  • Excellent phone based customer service skills
  • The ability to develop customer relationships and match customer needs to bank products and services
  • The ability to accomplish multiple objectives in a fast paced environment
  • Strong verbal communication and team-work skills
  • The ability to develop knowledge of bank product, services, and processes
  • The ability to develop a thorough understanding of bank specific software
  • The ability to operate basic office equipment
  • Have a working knowledge of the Microsoft Office Applications

Employees are required to perform other duties as assigned by management. Management reserves the right to change this job description as needed.

  • Customer Service Representative I

    1 week ago

    Florence, United States BANK INDEPENDENT Full time

    General Summary:Operating in a phone based customer care center environment, the Customer Service Representative I performs a variety of customer services for both external and internal customers. Customer Service Representative I answers questions about customer transactions, solves account related problems, processes transactions for customers, and...

  • Customer Service Representative I

    1 week ago

    Florence, United States BANK INDEPENDENT Full time

    General Summary:Operating in a phone based customer care center environment, the Customer Service Representative I performs a variety of customer services for both external and internal customers. Customer Service Representative I answers questions about customer transactions, solves account related problems, processes transactions for customers, and...

  • Customer Service Representative I

    2 weeks ago

    Florence, United States BANK INDEPENDENT Full time

    General SummaryOperating in a phone based customer care center environment, the Customer Service Representative I performs a variety of customer services for both external and internal customers. Customer Service Representative I answers questions about customer transactions, solves account related problems, processes transactions for customers, and provides...

  • Customer Service Representative

    3 weeks ago

    Florence, United States Mazak Full time

    Description Accountability: Provide aftermarket parts and accessories sales and support to customers. The hours for this position are M-F 10am-7pm. Scope and Responsibilities: Essential duties include, but are not limited to the following: Proactively attains a safe and healthy work environment for all employees. Obtain serial number and customer...

  • Customer Service Representative

    4 days ago

    Florence, Alabama, United States Mapco Express Full time

    Job Title: Customer Service RepresentativeAbout Us: MAPCO Express is a leading convenience store chain with over 1,600 employees. Our team is dedicated to delivering high-quality products and services to our customers.Job Summary: We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible...

  • Customer Service Representative

    1 week ago

    Florence, United States QCHI Full time

    LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team!This position will work at Store 4123 located at 3658 Cloverdale Rd, Florence, AL 35633.The Customer Service Representative opportunity is a full-time entry-level position that has great potential for the right person! We are looking for a team player...

  • Customer Service Representative

    1 week ago

    Florence, United States QCHI Full time

    LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team!This position will work at Store 4123 located at 3658 Cloverdale Rd, Florence, AL 35633.The Customer Service Representative opportunity is a full-time entry-level position that has great potential for the right person! We are looking for a team player...

  • Customer Engagement Representative

    4 days ago

    Florence, Kentucky, United States Half Price Books, Records, Magazines, Inc. Full time

    Career Opportunities: Half Price Books, Records, Magazines, Inc. is a growing company with career opportunities available for the right candidate. As a Customer Engagement Representative, you will have the opportunity to work in a fun and fast-paced environment delivering quality customer service, sharing your knowledge about books, movies, and music with...

  • Customer Service Representative

    4 days ago

    Florence, Alabama, United States AMERICA'S THRIFT STORE Full time

    **Job Summary**We are hiring a Customer Service Representative to join our team at America's Thrift Store. As a Customer Service Representative, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.**Key Responsibilities**Answer customer inquiries and respond to their needs in a...

  • Customer Service Representative

    2 weeks ago

    Florence, United States Lose Design Full time

    About the job Customer Service Representative Are you looking for an opportunity for a career in Customer Services?We are looking for a Customer Service Representative who will be responsible for delivering exceptional customer service, maximising customer satisfaction, and building and improving customer relationships.The Role:Lose Design, a...

  • Customer Service Representative

    4 days ago

    Florence, Alabama, United States Domino's Pizza LLC Full time

    **About Us**At Domino's Pizza LLC, we pride ourselves on delivering exceptional customer experiences. Our local Franchisee started with a single store in Liberty, TX, but our top-of-the-line customer service and quality pizza soon spread to 58 stores across four states.We believe in empowering our teams to bring customers a unique Domino's experience...

  • Customer Service Representative

    2 weeks ago

    Florence, United States Associates Asset Recovery Full time

    Associates Asset Recovery is looking to interview and hire qualified candidates! AAR is more than a job it is a family. This family works to build lasting careers that will benefit you and your families. We offer competitive pay and comprehensive benefits.What is a Customer Service Representative?A Customer Service Representative is a valued member of the...

  • Customer Service Representative

    1 week ago

    Florence, United States Associates Asset Recovery Full time

    Associates Asset Recovery is looking to interview and hire qualified candidates! AAR is more than a job it is a family. This family works to build lasting careers that will benefit you and your families. We offer competitive pay and comprehensive benefits.What is a Customer Service Representative?A Customer Service Representative is a valued member of the...

  • Customer Service Representative

    2 weeks ago

    Florence, Kentucky, United States Circle K Stores, Inc. Full time

    We are looking for a skilled Customer Service Representative to provide exceptional service to our customers. Key Responsibilities:Providing excellent customer serviceAssisting customers with their shopping needsMaintaining a clean and organized store environmentAbout Circle K Stores, Inc.Circle K Stores, Inc. is a leading convenience store chain that values...

  • Customer Service Representative

    2 months ago

    Florence, United States Circle K Full time

    Circle K - 602 Cox Creek Pkwy [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Customer Service Team Member

    4 days ago

    Florence, South Carolina, United States U-Haul Full time

    Company OverviewU-Haul Holding Company, a leading provider of moving and storage solutions, is seeking a highly motivated and customer-focused Customer Service Representative. As part of our team, you will play a vital role in delivering exceptional service to our customers, ensuring their satisfaction and loyalty.Estimated Salary: $40,000 - $60,000 per...

  • Customer Service Representative

    4 months ago

    Florence, United States U-Haul Full time

    Location: 2011 Hoffmeyer Rd, Florence, South Carolina 29501 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    3 weeks ago

    Florence, United States U-Haul Full time

    Location: 1520 Florence Blvd, Florence, Alabama 35630 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    7 months ago

    Florence, United States U-Haul Full time

    Location: 369 N Irby St, Florence, South Carolina 29501 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    4 days ago

    Florence, South Carolina, United States Associates Asset Recovery Full time

    As a Customer Service Representative with Associates Asset Recovery in Florence, SC, you will be responsible for handling a high volume of inbound and outbound calls. Your primary objective is to provide exceptional customer service by resolving issues, answering questions, and ensuring customer satisfaction.Key Responsibilities:Handle a large volume of...