Investment Client Care Brokerage Services Representative
4 weeks ago
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.
Need Help?
If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).
Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
This position is in the office. There are 3 locations to choose from:
7455 Chancellor Drive, Orlando, FL
214 Tryon, Charlotte, NC
303 Peachtree, Atlanta, GA
Brokerage Service Representatives are a part of Investment Client Care (ICC) which acts as the service support team for Self-Directed, Centralized Advisor Center (CAC) assigned and Signature Advantage brokerage clients via phone. Teammates are responsible for answering client inquiries with a professional attitude and manner while adhering to measurable departmental goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Provide service support via phone to self-directed brokerage clients as well as Financial Advisor assigned account holders with assistance from senior staff or management support.
2. Gain proficient understanding of product knowledge and continuously develop client service skills.
3. Research account and transaction records to resolve basic discrepancies, answer questions or provide documentation on client activities.
4. Assist clients with completing investment forms, transferring funds, and completing distributions.
5. Answer inquiries related to tax documents, trade confirmations, and monthly investment statements.
6. Act as priority contact number for assisting clients with questions regarding the Digital Investment platform (currently WealthScape - future Scivantage).
7. Refer investment opportunities to internal Client Advisory Center when aligns with clients' financial needs.
8. Serve as an advocate of the client while balancing risk.
9. Maintain knowledge of industry regulations related to products and continuing education requirements required by FINRA.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Intermediate proficiency in written and verbal communications
2. Previous call center experience or high volume, fast paced work environment
3. Experience using basic computer applications, such as Microsoft Office software products
4. High school diploma or equivalent certification
5. Comfort and fluency with technology and digital applications
Preferred Qualifications:
1. Bachelor's degree in relevant banking/business field
2. Investment Industry knowledge and/or experience
3. FINRA Series 7 and Series 63 or 66
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify
-
Charlotte, United States Truist Full timeESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.1. Provide service support via phone to self-directed brokerage clients as well as Financial Advisor assigned account...
-
Charlotte, United States Truist Full timeESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.1. Provide service support via phone to self-directed brokerage clients as well as Financial Advisor assigned account...
-
Brokerage Registered Client Service Associate
2 weeks ago
Charlotte, North Carolina, United States Truist Full timeThe position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.Need...
-
Brokerage Registered Client Service Associate
2 weeks ago
Charlotte, North Carolina, United States Truist Full timeThe position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.Need...
-
Senior Investment Sales Advisor
3 weeks ago
Charlotte, United States Sands Investment Group Full timeDescriptionSenior Investment Sales AdvisorSands Investment Group (SIG), one of the nation's fastest growing real estate firms as named by RE Forum, is seeking an experienced and highly motivated Senior Investment Sales Advisor to join our dynamic and collaborative company.SIG provides its Brokers with:Company culture of collaboration, teamwork, and giving...
-
Senior Investment Sales Advisor
1 week ago
Charlotte, United States Sands Investment Group Full timeDescriptionSenior Investment Sales AdvisorSands Investment Group (SIG), one of the nation's fastest growing real estate firms as named by RE Forum, is seeking an experienced and highly motivated Senior Investment Sales Advisor to join our dynamic and collaborative company.SIG provides its Brokers with:Company culture of collaboration, teamwork, and giving...
-
Centralized Brokerage Client Service Associate
1 month ago
Charlotte, United States Truist Full timeESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Assist Financial Advisors in servicing clients including preparing financial plans, conducting investment research...
-
Registered Brokerage Service Assistant
4 days ago
Charlotte, North Carolina, United States First Citizens Bank Full timeOverview: This position provides operational and trading support to financial planning associates and clients. Facilitates high service standards by ensuring efficient daily operations. Answers client calls for operational inquiries or account requests. Responsible for compliance documentation and filing. Processes paperwork in an accurate, timely fashion....
-
Registered Brokerage Service Assistant
2 months ago
Charlotte, United States First Citizens Bank Full timeOverview: This position provides operational and trading support to financial planning associates and clients. Facilitates high service standards by ensuring efficient daily operations. Answers client calls for operational inquiries or account requests. Responsible for compliance documentation and filing. Processes paperwork in an accurate, timely fashion....
-
Registered Brokerage Service Assistant
1 week ago
Charlotte, United States First Citizens Bank Full timeOverview: This position provides operational and trading support to financial planning associates and clients. Facilitates high service standards by ensuring efficient daily operations. Answers client calls for operational inquiries or account requests. Responsible for compliance documentation and filing. Processes paperwork in an accurate, timely fashion....
-
Investment Operations Specialist
2 months ago
Charlotte, United States Horizon Investments Full timeJob DescriptionJob DescriptionWe are seeking a highly organized and detail-oriented Investment Operations Specialist to join our dynamic team at Horizon Investments. In this crucial role, you will support our investment management operations by handling account openings, managing trading operations, and overseeing brokerage services. This position is ideal...
-
Brokerage Customer Service Specialist
3 weeks ago
Charlotte, United States Motion Recruitment Full timePosition: Brokerage Customer Service SpecialistLocation: Charlotte NC (Hybrid model)Term: 12 MonthsFull on w2 contract financial Client.Required SkillSeries 7 (active or within 2 year window of leaving broker/dealer)Brokerage OperationsCustomer ServiceMS Office Suite PreferredStrong Verbal/Written Skills Preferred
-
Brokerage Customer Service Specialist
2 weeks ago
Charlotte, United States Motion Recruitment Full timePosition: Brokerage Customer Service SpecialistLocation: Charlotte NC (Hybrid model)Term: 12 MonthsFull on w2 contract financial Client.Required SkillSeries 7 (active or within 2 year window of leaving broker/dealer)Brokerage OperationsCustomer ServiceMS Office Suite PreferredStrong Verbal/Written Skills Preferred
-
Brokerage Customer Service Specialist
3 weeks ago
Charlotte, United States Motion Recruitment Full timePosition: Brokerage Customer Service SpecialistLocation: Charlotte NC (Hybrid model)Term: 12 MonthsFull on w2 contract financial Client.Required SkillSeries 7 (active or within 2 year window of leaving broker/dealer)Brokerage OperationsCustomer ServiceMS Office Suite PreferredStrong Verbal/Written Skills Preferred
-
Brokerage Customer Service Specialist
1 week ago
Charlotte, United States Motion Recruitment Full timePosition: Brokerage Customer Service SpecialistLocation: Charlotte NC (Hybrid model)Term: 12 MonthsFull on w2 contract financial Client.Required SkillSeries 7 (active or within 2 year window of leaving broker/dealer)Brokerage OperationsCustomer ServiceMS Office Suite PreferredStrong Verbal/Written Skills Preferred
-
Charlotte, United States Wells Fargo Full time**Customer Service Representative 3- Brokerage Services-ICC Divison** Location: Charlotte, North Carolina **Job ID** R-109907 **About this role:** Wells Fargo is seeking a Customer Service Representative... 1525 W WT Harris Blvd Charlotte NC 28262 ****In this role, you will:**** * Support financial products and services * Identify opportunities to improve...
-
Brokerage Coordinator
1 month ago
Charlotte, United States Addison Group Full timeRole: Brokerage CoordinatorLocation: Raleigh, NCType: Contract to HireOverview: Are you a highly motivated and organized individual who thrives in a fast-paced team environment? Do you enjoy providing exceptional support and contributing to the success of others? If so, then this Brokerage Coordinator role at [Company Name] might be the perfect fit for you!...
-
Brokerage Coordinator
1 week ago
Charlotte, United States Addison Group Full timeJob DescriptionJob DescriptionRole: Brokerage CoordinatorLocation: Raleigh, NCType: Contract to HireOverview:Are you a highly motivated and organized individual who thrives in a fast-paced team environment? Do you enjoy providing exceptional support and contributing to the success of others? If so, then this Brokerage Coordinator role at [Company Name] might...
-
Brokerage Coordinator
1 month ago
Charlotte, United States Addison Group Full timeJob DescriptionJob DescriptionRole: Brokerage CoordinatorLocation: Raleigh, NCType: Contract to HireOverview:Are you a highly motivated and organized individual who thrives in a fast-paced team environment? Do you enjoy providing exceptional support and contributing to the success of others? If so, then this Brokerage Coordinator role at [Company Name] might...
-
Brokerage Customer Service Specialist
2 months ago
Charlotte, North Carolina, United States Motion Recruitment Full timeOutstanding long-term contract opportunity A well-known Financial Services Company is looking for a Customer Service Specialist 2 in Charlotte, NC (Hybrid).Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package Our client has been around for...
