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Hospitality Specialist

4 months ago

Treasure Island, United States Capital Vacations Full time

Hospitality Specialist

Resort: Sand Pebble Resort

Pay Per Hour: $16

Sign-on bonus after 90 days of successful employment: $300.00

WHAT YOULL DO

Looking for a professional individual to represent the first point of contact with our guests and handle all stages throughout their stay.

RESPONSIBILITIES:

* Responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges.
* Answers and transfers calls from the switchboard using proper telephone etiquette.
* Answer guest questions about local restaurants and attractions.
* Make courtesy calls and follow-up calls to all guests issues.
* Send confirmation letters to owners/guests.
* Coordinate with all other departments to ensure a smooth response to guests requests.
* Open and close the credit card machines and cashier audit reports.
* Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions.
* Prepare night audit.
* Enter maintenance and service requests.
* Prepare check-in packets for the upcoming week.
* Assist with Resort Activities.
* All other duties as assigned by management.

QUALIFICATIONS:

* High School Diploma/GED
* Experience working with the public.
* Basic Computer skills.
* Work with minimal supervision.
* Active listener with the ability to solve problems.
* Good Verbal and communication skills.
* Flexible schedule - Ability to work weekends, some holidays, and early evening.