Front Desk Associate

5 days ago


Fort Worth, United States Workforce Solutions for Tarrant County Full time
FRONT DESK DAILY Duties

Morning Shift – Prior to Guests Arriving
  • Check all voicemails and return calls immediately, specifically any schedule changes for early in the day
  • Check online and mobile appointments that have been booked; verify and either confirm or call guest for required changes
  • Check the waitlist frequently to see if there is anyone you can squeeze into an open appointment
  • Check salon email & text messages
  • Check the client appointment confirmation screen for any responses to cancel
  • Review members appointments to ensure they have enough credits for the visit in MBO
  • Make a list of guests that do not have enough credits, so you can discuss with them upon their arrival.
Throughout the Day
  • Answer incoming calls.
    • Reach out to new leads in LMS to convert to clients.
  • Complete & scan consultation forms for new clients. Send out “Thank You” cards.
  • Sweep and mop (or Swiffer) the floors throughout the shop and bathroom
  • Keep bathroom(s) clean and tidy; wipe down sink and countertop, pick up any trash off the floor, keep toilets clean, wipe up any spills, keep the paper towel, toilet paper and soap dispensers refilled.
  • Send new clients review link for feedback.
  • Restock and straighten out retail center
  • Check the guest ‘Appointment Confirmation' screen and call all guests who have not been confirmed via text or email


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