Guest Services Manager

3 weeks ago

Asheville, United States Earth Fare, Inc Full time

Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations guest services, and telephone areas. Prepares monthly reports as assigned. Guest Services Manager is at all times professional (with external and internal clients), has a listen-first talk-after approach to guest complaints, and is excellent at multitasking.

Essential Duties & Responsibilities:

* Direct operations at the front desk and ensures customer service meets our high standards for guest satisfaction.
* Hire, train, and supervise front office employees, ensuring they provide excellent guest services and enforce hotel policies.
* Interact with customers both in person and over the phone, assist with inquiries, and mitigate any guest complaints.
* Handle the front desk budget and order office supplies as needed.
* Compile occupancy reports and financial information for the general manager.
* Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures, and skill development.
* Ensure proper customer relations and safeguards the hotel's interests by resolving and taking appropriate actions on all customer complaints and/or problems.
* Adheres to, monitors, and enforces compliance with all hotel and company policies, procedures, and standards; provides clear direction in advising and instructing staff in details of work.
* Deals efficiently with day-to-day billing and guest service queries.
* Reviews all postings for accuracy and appropriateness, reporting and/or correcting all discrepancies and errors as needed.
* Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
* Performs other duties as assigned.

Qualifications

* High School Education or GED required
* Bachelors degree in business administration or hospitality management preferred.
* Minimum of two years front desk experience.
* Flexibility and a willingness to work beyond scheduled hours, including on weekends.
* Effective problem-solving abilities.
* Excellent written and verbal communication skills.

  • Guest Services Manager

    1 month ago

    Asheville, United States Earth Fare Full time

    Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations guest services, and telephone areas. Prepares monthly reports as assigned. Guest Service, Manager, Guest, Grocery, Front Desk

  • Guest Service Manager

    3 weeks ago

    Asheville, United States The Fresh Market Full time

    The Fresh Market & You:: Our mission is to make everyday eating extraordinary for our guests, and we are looking for a new team member who will commit to helping us deliver on this mission. Our added benefits for joining The Fresh Market team Team Member discount of 30% Early Earn Wage Access (You can access up to 50% (max $500) of your earned wages...

  • Guest Services Manager

    3 weeks ago

    Asheville, United States TOWNEPLACE SUITES ASHEVILLE Full time

    Job Description Job Description We are looking for a customer-focused, energetic leader who is ready to take their career to the next level as our new Guest Services Manager at our TownePlace Suites Asheville West property. In this role, you’ll have the ability to lead and grow our front desk operations by training, coaching, and mentoring the front desk...

  • Guest Service Agent

    4 weeks ago

    Asheville, North Carolina, United States Hilton Garden Inn Asheville South Full time

    JOB DESCRIPTIONAs a Guest Service Agent, you are the face of the hotel to every guest. You will work closely with the Guest Service Manager and other Managers and associates to ensure a positive overall guest experience. Our Guest Service Agents are professional, courteous, honest, and loyal. Most of all they are empowered to make guests happy by exceeding...

  • Guest Service Agent

    1 week ago

    Asheville, North Carolina, United States Hilton Garden Inn Asheville South Full time

    JOB DESCRIPTIONAs a Guest Service Agent, you are the face of the hotel to every guest. You will work closely with the Guest Service Manager and other Managers and associates to ensure a positive overall guest experience. Our Guest Service Agents are professional, courteous, honest, and loyal. Most of all they are empowered to make guests happy by exceeding...

  • Guest Services Supervisor

    1 month ago

    Asheville, United States Earth Fare, Inc Full time

    Position Summary: A great way to progress in hospitality management. Guests' services Supervisor oversees front desk agents to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Supervisors run their shift and learn about scheduling, billing, employee management and responds to guests' inquiries to insure a great...

  • Guest Service Agent

    3 weeks ago

    Asheville, United States Hilton Garden Inn Asheville South Full time

    JOB DESCRIPTIONAs a Guest Service Agent, you are the face of the hotel to every guest. You will work closely with the Assistant General Managers and associates to ensure a positive overall guest experience. Our Guest Service Agents are professional, courteous, honest, and loyal. Most of all they are empowered to make guests happy by exceeding their...

  • Guest Service Agent

    3 weeks ago

    Asheville, North Carolina, United States Hilton Garden Inn Asheville South Full time

    JOB DESCRIPTIONAs a Guest Service Agent, you are the face of the hotel to every guest. You will work closely with the Assistant General Managers and associates to ensure a positive overall guest experience. Our Guest Service Agents are professional, courteous, honest, and loyal. Most of all they are empowered to make guests happy by exceeding their...

  • Guest Service Agent

    1 week ago

    Asheville, North Carolina, United States Hilton Garden Inn Asheville South Full time

    JOB DESCRIPTIONAs a Guest Service Agent, you are the face of the hotel to every guest. You will work closely with the Assistant General Managers and associates to ensure a positive overall guest experience. Our Guest Service Agents are professional, courteous, honest, and loyal. Most of all they are empowered to make guests happy by exceeding their...

  • Guest Services Representative

    2 weeks ago

    Asheville, United States TOWNEPLACE SUITES ASHEVILLE Full time

    Job DescriptionJob DescriptionTownePlace Suites Asheville West is seeking an energetic, outgoing, customer service pro to fill our Guest Services Representative position. As a Guest Services Representative, you’ll be able to showcase your customer service skills and create exceptional guest experiences while enjoying a fun work environment with a...

  • Guest Services Representative

    3 weeks ago

    Asheville, United States TOWNEPLACE SUITES ASHEVILLE Full time

    TownePlace Suites Asheville West is seeking an energetic, outgoing, customer service pro to fill our Guest Services Representative position. As a Guest Services Representative, you’ll be able to showcase your customer service skills and create exceptional guest experiences while enjoying a fun work environment with a competitive salary and benefits...

  • Guest Services Representative

    6 days ago

    Asheville, United States TOWNEPLACE SUITES ASHEVILLE Full time

    Job DescriptionJob DescriptionTownePlace Suites Asheville West is seeking an energetic, outgoing, customer service pro to fill our Guest Services Representative position. As a Guest Services Representative, you’ll be able to showcase your customer service skills and create exceptional guest experiences while enjoying a fun work environment with a...

  • Guest Service Representative

    3 weeks ago

    Asheville, United States Nothing Bundt Cakes Full time

    Location: Nothing Bundt Cakes in Asheville, NC 1838 Hendersonville Road, Suite A-102 Asheville, NC 28803 Full-time and Part-time positions available in Guest Service, Back of House (Baking and Frosting), and Shift Lead Our mission is to Bring the Joy every day! Through working hard and having fun, we love to create a warm and welcoming place for our...

  • Guest Service Representative

    1 week ago

    Asheville, United States Nothing Bundt Cakes Full time

    Location: Nothing Bundt Cakes in Asheville, NC 1838 Hendersonville Road, Suite A-102 Asheville, NC 28803 Full-time and Part-time positions available in Guest Service, Back of House (Baking and Frosting), and Shift Lead Our mission is to Bring the Joy every day! Through working hard and having fun, we love to create a warm and welcoming place for our...

  • Hotel Guest Services Agent

    3 weeks ago

    Asheville, United States The Radical Full time

    We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication...

  • Hotel Guest Services Agent

    1 month ago

    Asheville, United States The Radical Full time

    Description We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant...

  • Hotel Guest Services Agent

    1 week ago

    Asheville, United States The Radical Full time

    Description We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant...

  • Guest Services Supervisor

    1 month ago

    Asheville, United States Earth Fare, Inc. Full time

    Primarily supervises front desk agents to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate Guest Services Supervisor, Guest Service, Supervisor, Hotel, Grocery, Front Desk

  • Guest Experience Manager

    2 weeks ago

    Asheville, United States CAVA - Asheville Full time

    **Guest Experience Manager** **(Hourly Manager) At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that’s been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something...

  • Guest Service Advocate

    3 weeks ago

    Asheville, United States Primo Partners-Ben & Jerry's-Starbucks Full time

    Job DescriptionJob DescriptionGuest Service Advocate is our name for team members that are the face of the business and exhibit extraordinary knowledge of Ben & Jerry’s chunks and swirls while also providing world-class service to each and every customer. Guest Service Advocate’s will report directly to a Guest Service Team Leader, Hospitality Expert,...