Guest Service Agent

3 weeks ago

Asheville, North Carolina, United States Hilton Garden Inn Asheville South Full time
JOB DESCRIPTION

As a Guest Service Agent, you are the face of the hotel to every guest. You will work closely with the Assistant General Managers and associates to ensure a positive overall guest experience. Our Guest Service Agents are professional, courteous, honest, and loyal. Most of all they are empowered to make guests happy by exceeding their expectations.

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks, debit, or credit.
Processing all check-outs including resolving any late and disputed charges.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Coordinate with Housekeeping and Engineering to track readiness of rooms for check-in.
Communicate parking procedures to guest/visitors and dispatch appropriate staff as needed.
Supply guests with directions and information regarding property and local areas of interest.
Run daily reports, identify any special requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer system.
Count bank at the beginning and end of shift.
Balance and drop receipts, patty cash vouchers in accordance to our accounting specifications
Ability to stand for multiple hours during a shift
JOB QUALIFICATIONSIdeally, you will have 1+ years of experience in a customer service field.
High school diploma/G.E.D. equivalent
Hotel experience is a plus
English Language Proficiency
An ability to problem solve
Computer Skills
Effectively, clearly, and courteously communicating with others.
Weekends & Holidays RequiredShifts will be 7A-3P, with some 3P-11P fill in shifts

BENEFITS

Medical/Dental/Vision/Critical Illness/Accident (FT), Paid Vacation, Weekly Pay, Direct Deposit, Employee Referral Bonus Program, Hilton Employee Travel Program

EOE/Drug Free Workplace

Source: Hospitality Online

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