Support Executive

4 weeks ago


Omaha, United States Tata Consultancy Service Limited Full time
4+ years desktop engineering experience, Proven ability to offer high level desktop support in an enterprise environment, Excellent Customer Service in Face-to-Face, Telephone or Electronic Interaction with Clients, Good documentation skills, Good Language and Communications Skills, Problem-Solving, Relevant Certifications a plus with such as Microsoft/Comptia, and Scripting, Good Understanding of Computer Support and Troubleshooting, Knowledge of Windows XP, 7, and 10 along with Mac OSX, Windows Server products and/or Apple Operating Systems, Ability to Work in a Team, Ability to Prioritize Projects.
• Primary duty is to provide excellent customer/ client experience, the support should be immediate and precise on all technical issues.
• Onsite End User Device Management activities includes all core services
• Must be able to install applications on client environment, troubleshoot the issues, taking backups of the data in the hard-disk and make necessary upgrades to the system.
• Provides support for other end users in the organization, ability to work and resolve hardware problems.
• Manage and maintain all end user devices comprising of laptops, printers, mobile devices and AV conferencing devices
• Ability to respond to queries in a quick manner that results in great user experience
• Build and install PCs, and other peripheral devices related to desktop infrastructure, in accordance with department standards
• Provides advice and guidance to colleagues regarding incidents
• Maintain installed PCs, and peripherals with routine maintenance
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