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Guest Services Representative

4 months ago

Mentor, United States Nothing Bundt Cakes Full time

Guest Services Representative (GSR)

No experience necessary. We will train the right person to be an awesome member of our team

Guest Services Representative (GSR) Description:

The Guest Services Representative (GSR) serves our guests in person and over-the-phone with creative celebration solutions in a warm and welcoming environment. Guest Services Representatives (GSRs) assist the Crafting department, perform light cleaning, and some clerical duties.

Compensation:

The Guest Services Representative (GSR) will earn at least $11.00 per hour to start. Candidates may be further compensated based on their experience, drive, ability to learn quickly, and desire to improve. Additional compensation is available, including performance bonuses and other perks.

Responsibilities may include but are not limited to:

* Abides by all NbC policies and procedures
* Upholds NbC's image and brand
* Keeps case in retail area stocked with Bundtlets, 8", and 10" cakes, and back-up sample trays
* Maintains par levels in cooler for case cakes, assorted Bundtini packs, and sample trays
* Folds cake boxes
* Introduces walk-in guests to our bakery and provides guest tour presentations
* Assists guests with walk-in orders while using creative celebration solutions
* Suggests balloon sales, appropriate retail items, and up-sells with candles and cards
* Assists phone guests by placing incoming orders
* Acts as last line of defense for ensuring brand standards are met
* Operates point of sale (POS) system with accuracy and efficiency
* Gathers guest email addresses
* Maintains a strong knowledge of NbC's products, prices, and promotions
* Keeps retail area clean, swept, and neatly merchandised
* Dusts all retail surfaces, including all counter tops, and POS stations
* Performs duties assigned by Crafting department such as fluffing bows and making design pieces
* Assists other departments as necessary

Candidates must be able to lift 50 pounds.

We are looking to bring our new colleague on board as soon as possible, but we will spend the necessary time to find the best fit both in abilities and culturally.

We can't wait to meet you