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Customer Service Representative

2 months ago

Mentor, Ohio, United States Buffalo Wild Wings Full time
Job Summary

We are seeking a highly motivated and energetic individual to join our team as a Cashier/Greeter at Buffalo Wild Wings. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service, managing takeout orders, and maintaining a clean and welcoming environment for our guests.

Key Responsibilities
  • Provide a warm and friendly welcome to all guests, ensuring timely seating and a positive dining experience.
  • Manage takeout orders, accurately entering them into our Point of Sale system and collecting payments.
  • Participate in our Mystery Shop, GEM, and BARS programs, adhering to company standards and ensuring a high level of customer satisfaction.
  • Bus tables, deliver food to guests, and maintain a clean and orderly cashier area.
  • Respond to customer complaints and concerns, escalating issues to management as needed.
  • Make genuine connections with guests, providing personalized service and upselling menu items.
  • Process payments, handle cash, and maintain a secure cash drawer.
  • Apply menu knowledge to make informed suggestions and promote sales.
  • Bag and manage takeout orders, ensuring accuracy and quality.
  • Maintain a safe and sanitary environment, adhering to company standards and regulations.
  • Thank guests as they leave, soliciting feedback and expressing a desire for their return.
Requirements
  • Ability to work in a fast-paced environment, multitasking and prioritizing tasks effectively.
  • Excellent communication and interpersonal skills, with a focus on providing exceptional customer service.
  • Ability to work a variable schedule, including evenings, weekends, and holidays.
  • Basic math skills and accuracy with handling cash and operating a Point of Sale system.
  • Ability to lift up to 25 pounds and stand for long periods.