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Dispatcher

2 months ago

Winter Haven, United States Transforce Full time
Essential Duties and Responsibilities:
  • Interpret and monitor compliance for policies, regulations and best practices for the driver population including logging hours of service regulations, delivery and credit policies, etc.
  • Schedule routes based on driver availability, as well as develop and update driver and driver helper dispatch schedules daily.
  • Provide input on hiring, firing, and performance of a large population of drivers.
  • Set up daily tractor/trailer assignments for drivers.
  • Communicate with customers to record details about shipments, pick-up times, and any additional information that may be required.
  • Provide work direction for a large group of drivers on a daily basis. May be the only person providing direction during certain times.
  • Provide daily contact for customers, especially in the evening when customer service is not available. This includes resolving driver/store conflicts.
  • Provides guidance for drivers to waiver from company policies or best practices (i.e. a customer wants to make a return outside company policy).
  • Prepare daily records, communications, and maintain filing system for Driver Vehicle Inspection Reports and Department of Transportation (DOT) files.
  • Complete transportation paperwork including route manifests, invoices, special customer notifications, maps etc.
  • Understand DOT hours of service and ensure driver compliance.
  • Verify equipment "readiness" with Ryder/Penske Shop.
  • Provide timely reports to immediate supervisor as requested.
  • Possess very strong interpersonal skills and be able to discuss dispatch issues with drivers, customers and managers.
  • Other duties as assigned.
Qualifications and Requirements:
  • 2+ years transportation, logistics, or equivalent work experience
  • 2+ years of experience in an operational transportation or similar industry role desired
  • CDL Class A license is preferred
  • Knowledge of DOT rules and regulations strongly desired
  • Working knowledge of AS400 systems is preferred
  • Excellent organizational, written, and verbal communication skills
  • Should have exceptional leadership skills and directing abilities
  • Strong interpersonal, motivational capabilities
  • Understanding of safety and legal procedures for handling goods
Benefits you will enjoy:
  • Comprehensive benefits package that includes: Medical, Dental, Prescription Drug Plan, Disability Plan, Life Insurance Plan
  • 401K savings Plan
  • Paid Holidays
  • Personal Time Off
  • Employee Discounts
Quirch Foods is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. All applicants must be eligible to work in the United States.

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