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  • Transportation CSR

    1 week ago

    Winter Haven, United States Quirch Foods Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Essential Duties and Responsibilities: Open and maintain customer accounts by recording account information Resolve product or service problems by clarifying the customer's complaint; determining the cause of...

Transportation CSR

2 months ago

Winter Haven, United States Quirch Foods Full time
Job DescriptionJob Description

Transportation Customer Service Representative

Phoenix Logistics and Cold Storage, a Quirch Foods company, is seeking a dedicated and proactive Transportation Customer Service Representative to join our team. This role is crucial in ensuring that our customers receive the highest level of service in all transportation-related inquiries and operations. The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to thrive in a fast-paced environment.

Essential duties and Responsibilities:

  • Schedule delivery and pick up appointments.
  • Accurately enter appointment information in TMS routing system.
  • Communicate with customers regarding delivery and pick up schedules.
  • Work closely with dispatchers to ensure the highest quality of customer service.
  • Entering “cross-dock” orders.
  • Construct driver package.
  • Scan and attach appropriate Pro to paperwork.
  • Work closely with warehouse CSR to ensure correct EDI transfers.
  • Cover and back up-front desk receiving clerk.

Qualifications and Requirements:

  • Language skills - Ability to read, write, analyze and interpret spreadsheets and computer programs. Must have effective communication/comprehension skills – verbal and written.
  • Ability to work independently and carry tasks to completion with limited supervision.
  • Accurate and detail oriented
  • Exceptional ability to work with others in a team environment.
  • Physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to the essential functions. Ability to occasionally stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, bend, twist, climb stairs, kneel, crouch or crawl; talk or hear; taste or smell. Specific vision abilities required to do the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus
  • Bill of Lading

Benefits you will enjoy:

· Comprehensive benefits package that includes: Medical, Dental, Prescription Drug Plan, Disability Plan, Life insurance Plan.

· 401K savings Plan

· Paid Holidays

· Personal Time off

· Employee Discounts

Job Type: Full-time