Scheduling Specialist

1 month ago


Champaign, United States Carle Health Full time

Job Details

Scheduling Specialist

Department: Scheduling Center

Usual Schedule: M-F; 7a-11p Varied Hours

Regions: Carle Foundation

On Call Requirements: Occassionally

Job Category: Clerical/Admin

Work Location: Carle at The Fields

Employment Type: Full - Time

Nursing Specialty:

Job Post ID: 38184

Secondary Job Category: Clerical/Admin

Experience Requirements: 1 - 3 Years

Weekend Requirements: Rotating

Education Requirements: HS Diploma/GED

Shift: Variable

Location: Champaign, IL

Holiday Requirements: Occassionally

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Check out this job opening for Carle Providers: Scheduling Specialist Check out this job opening for Carle Providers: Scheduling Specialist

Job Description

JOB SUMMARY:

Are you ready to embrace an exciting opportunity as a Patient Scheduling Specialist? In this role, our Scheduling Specialists play a pivotal role in handling inquiries from callers with precision and efficiency. You'll be responsible for accurately documenting inquiries from patients and providers, facilitating the screening process, scheduling appointments, and guiding patients to the appropriate providers, services, or level of care. Your role also involves equipping patients with essential information to make the most of Carle's services, and you'll serve as a vital link in communication between yourself, providers, and patients to ensure that patient's needs are met.

Once you've proven your capabilities onsite (for a minimum of 6 months), you'll have the opportunity to work from the comfort of your own home. We invite you to become a valuable member of our growing team here at Carle. It's a chance to be part of something special.

EDUCATIONAL REQUIREMENTS

High school diploma or equivalent

CERTIFICATION & LICENSURE REQUIREMENTS

Completion of a Medical Terminology course within one (1) year of hire date.

EXPERIENCE REQUIREMENTS

Previous public contact position using interpersonal skills.

ADDITIONAL REQUIREMENTS

* Completion of a Medical Terminology course.

SKILLS AND KNOWLEDGE

Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms. Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others. Must have strong verbal and written communication skills as well as basic PC and data entry skills.

ESSENTIAL FUNCTIONS:

* Assumes responsibility for answering, scheduling, documentation and follow-up on all inquiries from patients and providers generated by telephone, internet based, or written/electronic correspondence.
* Educates patients and providers regarding a variety of patient care issues, including, but not limited to insurance, provider, department/location, payment options and availability of Carle services.
* Obtains, updates and verifies patient demographics, insurance and co-pays and Primary Physicians.
* Answers telephone, takes and delivers messages to physicians, nurses and others. Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner. Distributes all messages according to practice communication standards.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com. Positions are not available for remote work in the state of Colorado.

Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for Medical or Religious exemption will be permitted.

Illinois Required Notices

* Your Rights Under Illinois Employment Laws
*

Federal Required Notices

* Employee Rights under FLSA
* OSHA
* Employee Rights under FMLA
* EEO It's The Law
* Pay Transparency Nondiscrimination Provision
* Employee Polygraph Protection Act
* Your Rights under USERRA


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