Customer Care Advisor

4 weeks ago


Mechanicsburg, United States DHC USA, Inc. Full time
Summary:
The Customer Care Advisor is responsible for assisting customers with telephone, web, and mail orders while ensuring customer satisfaction and maintaining a positive image for the Company. This individual is expected to continuously grow their knowledge of all DHC products, pricing and information related to servicing customers. Maintaining a professional attitude and flexibility for change is essential.

Essential Duties and Responsibilities, other duties may be assigned.
• Assisting customers with telephone and web orders as well as customer service calls, emails and chats while ensuring customer satisfaction and maintaining a positive image for the Company.
• Service customers via telephone, web orders, email and chat.
• Processes orders (mail, phone, fax, and web).
• Assist with mail-in order preparation.
• Takes customer service calls, including orders and catalog requests, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
• Responds to order problems arising after order receipt, service requests including returns and exchanges, inquiries and complaints by phone, chat, mail, email, or fax.
• Being ready and available to answer customer calls in a timely manner.
• Handles off-line customer service tasks including but not limited to customer service requests, and credit card declined orders; and demonstrating good judgment and problem solving skills to resolve order issues.
• Display flexibility toward shifts per call floor staffing requirements.
• Provide assistance with website navigation and placing web orders.
• Answer customer chats as designated by a supervisor or manager.
• Attend DHC product training.
• The flexibility to perform additional job duties as assigned.

Supervisory Responsibilities
This job has no supervisory responsibilities.
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