Lead Front Desk Agent- PM

4 weeks ago

Myrtle Beach, United States Aimbridge Hospitality Full time

Job Summary

Guest Services Lead serves as a primary contact for questions and/or more complex projects or concerns pertaining to Guest Services both for guests and Associates. This role will assist with training in new Guest Services Agents and will also serve in a Guest Services Agent capacity themselves responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: focused training of front desk Associates registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

Responsibilities

QUALIFICATIONS:

* High School diploma or equivalent required with College course work in related field preferred.
* Experience in a hotel or a related field preferred especially a role with leadership experience.
* Must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
* Must have the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
* Must be able to convey information and ideas clearly.
* Must be able to evaluate and select among alternative courses of action quickly and accurately.
* Must work well in stressful high pressure situations.
* Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
* Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
* Must be able to work with and understand financial information and data and basic arithmetic functions.
* Must maintain composure and objectivity while under pressure.

JOB RESPONSIBILITIES:

* Approach all encounters with guests and associates in a friendly service oriented manner.
* Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
* Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
* Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
* Maintain a friendly and warm demeanor at all times.
* Conducts thorough orientation for other Guest Services Agents.
* Attentively assists with higher-level concerns and/or questions from guests or Associates.
* Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards.
* Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
* Handle requests for information mail and messages in an efficient and courteous manner.
* Answer guest inquires about hotel service facilities and hours of operation.
* Answer inquires from guests regarding restaurants transportation entertainment etc.
* Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
* Follow all Aimbridge Hospitality credit policies.
* Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
* Obtain all necessary information when taking room reservations and follow rate quoting scenario.
* Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
* Have knowledge of and assist in emergency procedures as required.
* Handle check-ins and check-outs in a friendly efficient and courteous manner.
* Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
* Associates must at all times be attentive friendly helpful and courteous to all guests managers and all other associates.
* Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
* Use proper two-way radio etiquette at all times when communicating with other associates.
* Attend meetings as required by management.
* Perform any other duties as requested by management

Property Details

Connected to Myrtle Beach Convention Center in the city's business district, this South Carolina hotel offers in-room massages, on-site dining and an indoor heated pool with a sundeck.

A flat-screen cable TV and small refrigerator are featured in the spacious rooms at Sheraton Myrtle Beach Convention Center Hotel. Ocean view rooms are available.

Sheraton Myrtle Beach Hotel guests can work out in the state-of-the-art fitness center featuring aerobic equipment with individual TV monitors. Massage services are offered as well.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

* Now offering Daily Pay Ask your Recruiter for more details
* Medical, Dental, and Vision Coverage
* Short-Term and Long-Term Disability Income
* Term Life and AD&D Insurance
* Paid Time Off
* Employee Assistance Program
* 401k Retirement Plan

  • Lead Front Desk Agent- PM

    1 month ago

    Myrtle Beach, United States Aimbridge Hospitality Full time

    Guest Services Lead serves as a primary contact for questions and/or more complex projects or concerns pertaining to Guest Services both for guests and Associates. This role will assist with training in new Guest Services Agents and will also serve i Front Desk, Agent, Guest Service, Hospitality, Lead, Associate

  • Lead Front Desk Agent- AM Seasonal

    4 weeks ago

    Myrtle Beach, United States Aimbridge Hospitality Full time

    Guest Services Lead serves as a primary contact for questions and/or more complex projects or concerns pertaining to Guest Services both for guests and Associates. This role will assist with training in new Guest Services Agents and will also serve i Front Desk, Agent, Guest Service, Seasonal, Hospitality, Lead

  • Seasonal Front Desk Agent- PM

    4 days ago

    Myrtle Beach, United States Aimbridge Hospitality Full time

    Guest Services Lead serves as a primary contact for questions and/or more complex projects or concerns pertaining to Guest Services both for guests and Associates. This role will assist with training in new Guest Services Agents and will also serve in a Guest Services Agent capacity themselves responsible for greeting and registering the guest providing...

  • Seasonal Front Desk Agent- PM

    6 days ago

    Myrtle Beach, United States Sheraton Myrtle Beach Full time

    Job Summary Guest Services Lead serves as a primary contact for questions and/or more complex projects or concerns pertaining to Guest Services both for guests and Associates. This role will assist with training in new Guest Services Agents and will also serve in a Guest Services Agent capacity themselves responsible for greeting and registering the guest...

  • Front Desk Agent

    2 months ago

    Myrtle Beach, United States The Good Hospitality LLC Sleep Inn Full time

    Job DescriptionJob DescriptionBenefits/PerksFlexible SchedulingCareer Advancement OpportunitiesCompetitive CompensationJob SummaryWe are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments....

  • Overnight Front Desk Agent

    1 month ago

    Myrtle Beach, United States Westgate Resorts & Spa Full time

    As an Overnight Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. Your dedication to excellent customer service and meticulous attention Front Desk, Agent, Overnight, Customer Service, Reservations, Hotel

  • Seasonal Front Desk Agent- PM

    1 week ago

    Myrtle Beach, United States Sheraton Myrtle Beach Full time

    Job Summary: Guest Services Lead serves as a primary contact for questions and/or more complex projects or concerns pertaining to Guest Services both for guests and Associates. This role will assist with training in new Guest Services Agents and will also serve in a Guest Services Agent capacity themselves responsible for greeting and registering the guest...

  • Front Desk Agent

    2 days ago

    Myrtle Beach, United States Surfside Beach Resort Full time

    Looking for a candidate that loves to smile, talk with people and help our guests make memories while visiting our hotel. Computer experience is required as well as phone skills but everything else can be learned. We invite all ages to apply. Most shifts will be from 3pm -11pm, weekend availability is a must. Located in the heart of Surfside Beach!SUMMARY:...

  • PM Front Desk Manager

    3 weeks ago

    Myrtle Beach, United States Aimbridge Hospitality Full time

    Job Summary The PM Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as...

  • PM Front Desk Manager

    1 week ago

    Myrtle Beach, United States Aimbridge Hospitality Full time

    Job Summary The PM Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as...

  • Front Desk Agent

    3 weeks ago

    Myrtle Beach, United States Surfside Beach Resort Full time

    Looking for a candidate that loves to smile, talk with people and help our guests make memories while visiting our hotel. Computer experience is required as well as phone skills but everything else can be learned. We invite all ages to apply 16-75 years. Most shifts will be from 3pm -11pm, weekend availability is a must. Located in the heart of Surfside...

  • Front Desk Agent

    1 week ago

    Myrtle Beach, United States Surfside Beach Resort Full time

    Looking for a candidate that loves to smile, talk with people and help our guests make memories while visiting our hotel. Computer experience is required as well as phone skills but everything else can be learned. We invite all ages to apply 16-75 years. Most shifts will be from 3pm -11pm, weekend availability is a must. Located in the heart of Surfside...

  • Front Desk Agent

    1 month ago

    Myrtle Beach, United States SEASIDE INN RENTALS, LLC Full time

    Front Desk Agent - Viking Hotel Job Description - Front desk agents welcome all guests upon their arrival with a smiling face and friendly attitude. The front desk is often the first point of contact for guests; giving the agent responsibility of a first impression. Some of the daily duties include, but not limited to; checking in and out, issuing room...

  • Front Desk Agent

    2 weeks ago

    Myrtle Beach, United States SEASIDE INN RENTALS, LLC Full time

    Front Desk Agent - Viking Hotel Job Description - Front desk agents welcome all guests upon their arrival with a smiling face and friendly attitude. The front desk is often the first point of contact for guests; giving the agent responsibility of a first impression. Some of the daily duties include, but not limited to; checking in and out, issuing room...

  • Front Desk Agent

    1 month ago

    Myrtle Beach, United States SEASIDE INN RENTALS, LLC Full time

    Front Desk Agent - Viking Hotel Job Description - Front desk agents welcome all guests upon their arrival with a smiling face and friendly attitude. The front desk is often the first point of contact for guests; giving the agent responsibility of a first impression. Some of the daily duties include, but not limited to; checking in and out, issuing room...

  • Front Desk Agent

    2 weeks ago

    Myrtle Beach, United States AVISTA RENTALS LLC Full time

    Front Desk Agent - Polynesian Hotel Job Description - Front desk agents welcome all guests upon their arrival with a smiling face and friendly attitude. The front desk is often the first point of contact for guests; giving the agent responsibility of a first impression. Some of the daily duties include, but not limited to; checking in and out, issuing room...

  • Front Desk Agent

    1 week ago

    Myrtle Beach, United States AVISTA RENTALS LLC Full time

    Front Desk Agent - Polynesian Hotel Job Description - Front desk agents welcome all guests upon their arrival with a smiling face and friendly attitude. The front desk is often the first point of contact for guests; giving the agent responsibility of a first impression. Some of the daily duties include, but not limited to; checking in and out, issuing room...

  • Front Desk Agent

    1 week ago

    Myrtle Beach, United States SEASIDE INN RENTALS, LLC Full time

    Front Desk Agent - Viking Hotel Job Description - Front desk agents welcome all guests upon their arrival with a smiling face and friendly attitude. The front desk is often the first point of contact for guests; giving the agent responsibility of a first impression. Some of the daily duties include, but not limited to; checking in and out, issuing room...

  • Overnight Front Desk Agent

    1 month ago

    Myrtle Beach, United States Westgate Resorts Full time

    Job Description As an Overnight Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. Your dedication to excellent customer service and meticulous attention to detail contribute to the overall success of our establishment. Your responsibilities...

  • Front Desk Agent

    2 weeks ago

    Myrtle Beach, United States Westgate Resorts Full time

    Job DescriptionAs a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort.As a Front Desk Agent, you will:Greet, register, and assign rooms to guestsIssue room key and escort instructions to Bell StaffDate stamp, sort, and rack incoming mail and...