Client Service Specialist

3 weeks ago


Troy, United States eVantage Full time
Roles & Responsibilities:

Be the "face" of eTitle to customers on the phone and in person (40%)

  • Communication via email (CS and ENS Care) and phone promptly and proactively. Follow-up and follow through on inquires
  • Monitor CS inbox and respond accordingly
  • Pricing inquiries that come through
  • Front desk responsibilities as needed
  • Look for ways to improve our process to provide seamless service to the client.
  • Pipeline management used to be a bit of a part of our role but, there isn't much time for that
  • Assisting any clients that come in to the office and have inquiries

Internal Task Management (60%)

  • Intake (eTitle Orders/Energy Orders/CS-MI Queue/CS RED queue)
  • Investigate outstanding taxes, special assessments, blight invoices, water for files in process
  • Responsible for maintaining the DLBA Closing Schedule
  • Processing (Delivering completed packages to clients or to eTitle Files)
  • Invoicing (Confirming with accounting team of vendor and Client Fees)
  • Deliver Title Queue (Delivered commitments to some of our clients)
  • Fielding faxes that come in

Requirements:

  • High school diploma or equivalent required; Bachelor's degree preferred.
  • Industry experience preferred.
  • Intermediate- advanced knowledge of technology.
  • Demonstrates a professional, positive attitude and productive work ethic.
  • Highly organized and able to manage multiple tasks at a fast pace.
  • Excellent interpersonal and communication skills.
  • Strong problem solving skills; ability to work to tight deadlines.

eTitle Agency is an equal opportunity employer

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