Client Service Specialist

4 weeks ago


Troy, United States eTitle Agency Full time

Roles & Responsibilities:Be the "face" of eTitle to customers on the phone and in person (40%)Communication via email (CS and ENS Care) and phone promptly and proactively. Follow-up and follow through on inquiresMonitor CS inbox and respond accordinglyPricing inquiries that come throughFront desk responsibilities as neededLook for ways to improve our process to provide seamless service to the client.Pipeline management used to be a bit of a part of our role but, there isn't much time for thatAssisting any clients that come in to the office and have inquiriesInternal Task Management (60%)Intake (eTitle Orders/Energy Orders/CS-MI Queue/CS RED queue)Investigate outstanding taxes, special assessments, blight invoices, water for files in processResponsible for maintaining the DLBA Closing ScheduleProcessing (Delivering completed packages to clients or to eTitle Files)Invoicing (Confirming with accounting team of vendor and Client Fees)Deliver Title Queue (Delivered commitments to some of our clients)Fielding faxes that come inRequirements:High school diploma or equivalent required; Bachelor's degree preferred.Industry experience preferred.Intermediate- advanced knowledge of technology.Demonstrates a professional, positive attitude and productive work ethic.Highly organized and able to manage multiple tasks at a fast pace.Excellent interpersonal and communication skills.Strong problem solving skills; ability to work to tight deadlines.eTitle Agency is an equal opportunity employer



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