Senior Technical Customer Program Manager
3 weeks ago
NVIDIA is looking for an experienced Sr. Technical Customer Program Manager to drive the planning and execution of complex, multidisciplinary infrastructure deployment programs with third party companies to enable NVIDIA products. We expect you to thrive in an agile and forward-thinking environment where we constantly balance between process, quality and execution speed. You must have a consistent track record on delivering Data Center Enterprise solutions across OEM/ODM partners with strong planning and technical skills. Those programs will have to accomplish aspects of a business's larger strategy. The role will be accountable for the success of the overall execution, driving the communication to customers, sales teams, technical field teams as well as development and operations teams during the multiple program execution phases. And, as such, a passion for high-level planning and critical thinking is the cornerstone for this role.
What you'll be doing:
* Comfortable on defining and implementing platform level HW/SW projects with intimate understanding of dependencies, critical paths, key and critical landmarks, and results.
* Strong experience on OEMs/ODMs customer facing programs for system level integration and development with ambitious timelines and/or constrained resource to deliver computing solutions across AI Platforms and High-Performance Computing.
* Define the strategy and tactics for successfully driving NVIDIA Products solutions integration of complex Hardware and Software stacks from evaluation/proof-of-concept to design/development/qualification/validation, through customer acceptance and production readiness.
* Determine the most efficient program organization thru scoping the project, identifying and assembling the core support team, formally kicking off the project with customers, developing a joint project timeline, supporting the design-in effort by providing technical collateral/tools, leading engineering design reviews, ensuring the implementation of any customer-required features, driving resolution of any blocking issues/bugs, and ensuring timely customer acceptance and production deployment.
* Effectively organize and lead complex technical engineering-to-engineering discussions.
* Strong leadership when working across engineering, operations, quality, product management, and sales teams to resolve technical and logistical issues, set correct expectations and keep the scope of the projects on a track to successful execution.
* Regularly communicate the program status and key issues to customer and senior management.
* Identify organizational learning opportunities for continuous improvements.
What we need to see:
* BS/MS/PhD (or equivalent experience) in Computer Science related field.
* 12+ years of Customer Technical Programs Management experience for Data Center Enterprise Business implementations successfully delivering large programs.
* Proven deep customer savvy born of performing sophisticated programs, especially with strategic customers with large datacenter deployments with Tier-1 OEMs.
* Proven and strong experience on driving execution as well as coordination across a wide range of teams whether with internal or external customers.
* Ability to manage multiple deliverables with inter-related dependencies that may continue to evolve based on changing business needs.
* Partner with company leadership teams to provide regular executive dashboards, reports, critical metrics, risk management as well as manage customer critical issues through final resolution.
* Previous experience & lived Enterprise Datacenter Platform Solutions Go-To-Market and Life cycle, understand key indicators to effectively lead high-profile program/projects execution with company-wide transparency to deliver successful results.
* Previous experience on GPUs, CPUs and Enterprise Network products is a plus.
* PMP Program Management Certification is desirable.
NVIDIA is widely considered to be one of the technology world's most desirable employers. We have some of the most forward-thinking and hardworking people in the world working for us. NVIDIA is committed to cultivating a diverse work environment and proud to be an equal opportunity employer. If you're creative and autonomous, we want to hear from you
The base salary range is 188,000 USD - 299,000 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.
You will also be eligible for equity and benefits. NVIDIA accepts applications on an ongoing basis.
NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
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