Clinical Technology Consultant

4 weeks ago

Princeton, United States Lingraphica Full time
Company Description

Lingraphica is a mission-driven organization who provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments. We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communccation journey.

Job Description

Purpose: The Clinical Technology Consultant is responsible for all clinical support and device training related to the consumer-driven trial process. This is a clinical position that requires working directly with persons (both pediatric and adult) with complex communication needs, support persons, speech-language pathologists (SLPs), and other related professionals to ensure a positive experience. The role entails applying clinical expertise to facilitate decision making in the implementation of AAC. The Clinical Technology Consultant is an integral part of the Consumer Business Team and acts as the voice for our consumers for improvement and change within the Lingraphica organization.

Essential Duties & Responsibilities:
  • Provide remote training to adults and pediatrics with complex communication needs and their primary support persons.
  • Perform initial consultations to determine course of AAC device trial
  • Assist clients in customizing their Lingraphica device, based on their communication needs and preferences.
  • Prepare clients for an AAC evaluation
  • Provide training to SLPs specific to completing evaluations after a client is trained on Lingraphica speech generating devices (SGDs)
  • Attend virtual assessments and provide support to the evaluating SLPs.
  • Foster relationships with consumers (clients, support person's, SLPs)
  • Collaborate with cross functional teams within marketing, sales, funding, and technical support.
  • Participate in weekly team meetings to identify best practices and contribute to ongoing development of processes in consumer business.
  • Ensure documentation of all customer interactions within the company CRM

Other Duties & Responsibilities:

  • Participate in Consumer Business Team and Marketing Department initiatives
  • Be a visible and active member of the Lingraphica team within organizations that participate in the larger communication challenged community
  • Help recommend, review, and develop collateral and other clinical materials for marketing and educational purposes
  • Serve as the customer voice
  • Act as a liaison between consumers and the marketing department
  • Exhibit at tradeshows and conferences, as needed
  • Assist with other marketing initiatives, programs, and activities, as needed

Qualifications

Knowledge, Skills & Abilities
  • Understanding of the role of the speech-language pathologist in treating and caring for persons with complex communication needs.
  • Experience providing training and support to adults and pediatrics with complex communication needs and their primary support persons.
  • Exceptional customer service and a willingness to go above and beyond for our customers
  • Effective and professional communication skills
  • Strong organizational skills and time management skills
  • Experience with Lingraphica technologies, including SmallTalk apps, TalkPath Therapy, TalkPath News, Quick Assess, and communication device, strongly preferred
  • Proficiency with Zoom and comfort providing training and support virtually.
  • Proficiency with HubSpot, Microsoft Excel/Word, Slack, preferred
  • Experience with a Learning Management System (LMS), preferred
  • Bilingual - English/Spanish, required

Education & Experience:

Formal Education
  • Bachelor's degree, required
  • Masters in Speech Language Pathology, required
  • SLP license, required

Clinical Experience
  • 5 years clinical experience in speech pathology
  • AAC experience, strongly preferred
  • Tele-practice experience, strongly preferred
  • Clinical experience with both pediatric and adult populations, strongly preferred

Continuing Education
  • Internal compliance of insurance/reimbursement regulations
  • CEUs as needed to retain SLP license
  • Awareness of latest advances in AAC industry including new disease states, diagnoses and treatment options for patients with aphasia, apraxia and dysarthria

Additional Information

Work Environment & Physical Demands:
Incumbent works from home and is expected to maintain a safe, productive work environment with secure internet access. Must be able to operate a computer and communicate verbally with or without a reasonable accommodation.

Travel:

Travel to our Princeton, NJ office may be required on occasion, approximately 2x / year. Occasional travel to national conventions and conferences, within the continental United States

West coast working hours (9 am - 5 pm PST), preferred

Accommodations:
To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/ or ability abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To learn more about Lingraphica, visit: www.lingraphica.com

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