On- Site Director, Ambulatory Care

NYC Health + Hospitals/Gotham Health is one of the largest Federally Qualified Health Center (FQHC) in the country, providing coordinated world-class primary and specialty care with dignity and respect for all New Yorkers, without exception. At Gotham Health, we practice a person-centered caring culture that values delivering compassionate, quality healthcare in partnership with our patients, community organizations, and staff. Gotham Health is focused on high-quality, affordable care to everyone regardless of ability to pay or immigration status. Gotham Health serves the community through a two-pronged approach: providing treatment to those who need it while at the same time emphasizing prevention. We strive to deliver services in a way that maximizes each patient's opportunity to achieve successful health outcomes, we believe in every person's right to participate in their care plans, we facilitate partnerships with other community resources to meet the needs of our patients beyond healthcare, and we celebrate and recognize the compassionate care of our committed staff. Join our team if you want to be part of our Gotham Health Family, a person-centered, fully integrated, and innovative ambulatory care network that enables all New Yorkers to live their healthiest lives.

Job Description

SUMMARY OF POSITION:

Reporting to the Associate Medical Director for the facility, and serving as a fundamental part of the site Senior Management Team. The Director will be responsible for all practices under the umbrella of Ambulatory Services with oversight and responsibility for the daily operation of administration, including administrative, operational and financial. Develops policies and procedures and operational practices that are consistent with the goals of Gotham Health Service Lines. The Director will serve as one of the lead decision makers fostering an environment of collaboration with clinical and administrative staff. The Director, works with all clinic practice disciplines to ensure successful daily operations that meet clinical, customer satisfaction/ patient experience, financial and employee satisfaction goal while maintaining the site's productivity to the HRSA's guide line.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

FINANCE AND BUDGET:
• Assist in developing operating budget for salary and supply areas. Monitors variance activity on a monthly basis.
• Monitors managed care, third party reimbursement and accounts receivable management, including cash collections. Keeps current and anticipates changes in Federal and State reimbursement regulations. Consistently reviews department budget and implement cost containment strategies as needed.
• Responsible for the designated sites productivity including monitoring & optimizing provider scheduling templates.
• Responsible for closing of all patient encounters and/or accounts.

ADMINISTRATION:
• Develops policies and procedures consistent with sound operational practice as required by Gotham Health System.
• Works collaboratively with primary stake holders to develop and implement best practice guidelines and protocols. Maintains key metrics to continually drive improvement. Improve flow of service and operation by maintaining a cooperative working relationship with other departments, managers, physicians, vendors and consultants.
• Provides information by preparing and analyzing statistical, operational and other reports as needed for the Associate Medical Director/or Chief Operating Officer and Gotham Health Service Line Leadership. Participates in meetings to receive and disseminate information critical to the efficient running of Ambulatory Care.
• Maintains legal and accreditation compliance by developing/updating policy positions concerning federal, state and local regulations, HRSA requirements and Article 28.
• Supporting/upholding Gotham Health policies, procedures, objectives, quality improvement, safety, environment and infection control. Keeping Gotham Health in a state of survey readiness.
• Accomplishes business office and human resource strategies by determining accountabilities, communicating and enforcing values, policies and procedures, implementing recruitment, selection, orientation, training, coaching, consulting, disciplinary and communication programs.
• Responsible for the day to day administration of Gotham Facilities encompassing operational, administrative and financial areas. Directs office operational strategies by analyzing trends, preparing critical measurements, implementing production, productivity, quality and customer service strategies.
• Responsible for identifying new lines of business for the facility.
• On site presence required for performance of all work duties
• Scheduled weekly visits to boroughs required

OPERATIONS:
• Cultivates collaborative/inclusion working environment with administrative staff, medical and clinical providers and external customers to improve care coordination, patient satisfaction and technology advancement.
• Directs, supervises and coordinates all administrative and operational functions and activities of Gotham Health site clinics including practice standards and operational policies and procedures, in accordance with standards established by institutional, governmental and regulatory bodies.
• Responsible for providing a safe working environment for staff and patients.

REGULATORY
• Responsible for facility readiness for surveys which include Article 28,

IPRO and HRSA FQHC audit.

Minimum Qualifications

1. A Masters Degree from an accredited college or university and seven years of fulltime paid experience of program development in a hospital or health care facility in meeting community health needs, health care planning, financial planning, operations and analysis and implementation, in an administrative, consultative, managerial or executive capacity; or,
2. A Baccalaureate Degree from an accredited college or university in Business Administration, Social Sciences, Management, Health Care Administration or related discipline; and,
3. Eight years of full-time paid experience at the level indicated in (1) above; and,
4. Demonstrated skills in written and medical communications; or,
5. A satisfactory equivalent combination of education, training and experience.

Department Preferences

QUALIFICATIONS FOR THE JOB:
• CERTIFICATION(S)/LICENSE(S): NA

EDUCATIONAL LEVEL:

Preferred: Master's Degree from an accredited college or university in Public Health, Public Administration,

Business Administration or in a closely related field; and
2. Three (3) years of experience in ambulatory health care programs as a practice administrator, in hospital

administration, or as an administrator in a position of direct responsibility for operations in a health care

setting, two (1) years of which must have been in a responsible administrative, managerial or

supervisory capacity; or

Required

2.A Baccalaureate Degree from an accredited college or university in Business Administration, Social Sciences, Management, Health Care Administration or related discipline; and,
3. Five (5) years of experience in ambulatory health care programs as a practice administrator, in hospital

administration, or as an administrator in a position of direct responsibility for operations in a health care

setting, two (1) years of which must have been in a responsible administrative, managerial or

supervisory capacity.

EQUIPMENT/MACHINES OPERATED:

Office work, ability to utilize computers, printers, fax machines

COMPUTER PROGRAMS/SOFTWARE OPERATED

Computer- MS, Word, Power point, Excel, Publisher Data Entry.

KNOWLEDGE & SKILLS:

o Strong written and oral communication and Interpersonal skills

o Knowledge and experience in health care finance, including third party reimbursement mechanisms and Federal guideline regarding budget and financing

o Experience in or knowledge of nonprofit FQHC/CHC accounting, including fund and grant

o Demonstrated leadership ability, team management and interpersonal skills. Ability to effectively communicate with personnel from diverse backgrounds.

o Excellent analytical, critical and abstract reasoning skills, plus excellent organization skills.

o Excellent communication skills are essential to interface effectively with diverse internal and external professional groups and committees

o Experience and knowledge in strategic planning, grant proposals, leadership and resource planning.

o Knowledge of financial, medical record system, scheduling programs and PCMH required

o High proficiency in MS Word, Advanced Excel, Power Point, One Note, Out Look

SUPERVISION: Yes

If you wish to apply for this position, please apply online by clicking the "Apply Now" button

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

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