Membership Sales Advisor

1 week ago

hackettstown, United States Crunch Fitness - Morris PlainsStanhopeToms River Full time
The Crunch Membership Sales Advisor will assist with the delivery of an amazing Crunch Member Experience, through a successful operation of the front desk and related departments evening shift. He/She is responsible to ensure that all members receive the highest level of customer service possible.  He/She will demonstrate an aptitude of all company-wide policies and initiatives to ensure integrity of the Crunch Brand.

Reports to:
Club Manager

Requirements:
  • Fitness management experience preferred
  • Current Cardiopulmonary Resuscitation (CPR) required
Responsibilities:
Administration/Organization
  • Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.
  • Communicate and implement club policies and procedures to employees.
  • Recruit and hire the highest possible caliber of staff.
Operations
  • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
  • Serves as the lead customer service contact for members at the front desk
  • Demonstrate a working knowledge of all standard club operating procedures and policies
  • Communicate and interpret club policies and procedures to members and employees
  • Resolve member complaints in an expeditious and tactful manner following club procedure and documentation
  • Assist in the staffing, training, and performance management of Front Desk employees.
  • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
  • Ensure the club meets standards for cleanliness, maintenance, safety, and security.
  • Responsible for all of clubs closing procedures.
Sales/Revenue Management
  • Support company programs and promotion to help generate new sales leads for optimum new membership growth
  • Lead and train staff on all club level sales activities including telephone inquiries, guest registrations, Digital Tool Kit club tours and membership enrollments
  • Ensure that the staff has a high level of knowledge about the club’s promotions, programs, facilities, classes, and equipment.
  • Achieve desired revenue goals thru the leadership and motivation of employees.
  • Ensure that all promotions are effectively communicated to the team and all other appropriate staff.
Leadership
  • Provide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality, working environment
  • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
  • Support personnel related problems or difficulties by following club procedure and documentation.
  • Encourage staff to work as a team and be productive.
  • Illustrate an ability to make decisions.
  • Recruit and hire the highest possible caliber of staff.
  • Serve as a role model for employees.
Accountabilities
  • Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.
  • Oversees expense goals by managing payroll and general and administrative expenses.
  • Ensure that the clubs meet Crunch standards for cleanliness, maintenance, safety, security, and physical plant operations.
  • Keep current in knowledge of key competitors.
  • Conduct frequent facility walkthroughs
  • Key holder
Measurement Standards
  • Successful management of all financial budgetary goals.
  • Net Promoter Scores and Social Media Feedback Scores
  • Membership retention.
  • Follow all policies and procedures.
Special Skills:
  • Excellent written and verbal communication
  • Strong leadership skills
  • Strong administrative skills
  • Strong customer service skills

  • Membership Sales Advisor

    1 week ago

    Hackettstown, United States Crunch Full time

    The Crunch Membership Sales Advisor will assist with the delivery of an amazing Crunch Member Experience, through a successful operation of the front desk and related departments evening shift. He/She is responsible to ensure that all members receive the highest level of customer service possible. He/She will demonstrate an aptitude of all company-wide...

  • Membership Sales Director

    6 days ago

    Hackettstown, New Jersey, United States Crunch Fitness - Morris PlainsStanhopeToms River Full time

    Job Title: Membership Sales DirectorAt Crunch Fitness - Morris Plains/Stanhope/Toms River, we are seeking an experienced Membership Sales Director to join our team. As a key member of our management team, you will be responsible for driving sales growth and delivering exceptional customer service to our members.**Estimated Salary:** $55,000 - $65,000 per...

  • Membership Director

    4 days ago

    Hackettstown, New Jersey, United States Crunch Fitness - Morris PlainsStanhopeToms River Full time

    About the RoleWe are seeking an experienced Membership Manager to join our team at Crunch Fitness - Morris Plains/Stanhope/Toms River.Job DescriptionThe ideal candidate will have a strong background in membership sales, customer service, and team leadership. As a Membership Manager, you will be responsible for ensuring our members receive exceptional...

  • Membership Manager

    3 weeks ago

    Hackettstown, United States Crunch Fitness - Morris PlainsStanhopeToms River Full time

    Job Description:The Crunch Manager will ensure the members receive the highest quality of service and facilities. He or she will exhibit an ability to achieve the financial targets for the club as outlined in the annual budget by motivating, leading, supervising and coordinating the activities of employees engaged in servicing our member needs. He/She will...

  • Membership Manager

    1 week ago

    hackettstown, United States Crunch Fitness - Morris PlainsStanhopeToms River Full time

    Job Description:The Crunch Manager will ensure the members receive the highest quality of service and facilities. He or she will exhibit an ability to achieve the financial targets for the club as outlined in the annual budget by motivating, leading, supervising and coordinating the activities of employees engaged in servicing our member needs. He/She will...

  • Fitness and Wellness Operations Manager

    5 days ago

    Hackettstown, New Jersey, United States Crunch Fitness Full time

    Crunch Fitness Membership Sales Advisor Job DescriptionWe are seeking a highly motivated and customer-focused Membership Sales Advisor to join our team at Crunch Fitness. The successful candidate will be responsible for delivering an exceptional member experience, driving sales growth, and ensuring the smooth operation of our front desk and related...

  • Fitness Club Operations Manager

    6 days ago

    Hackettstown, New Jersey, United States Crunch Fitness Full time

    About Crunch FitnessCrunch Fitness is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage bed, and an...

  • Fitness Club Team Lead

    7 days ago

    Hackettstown, New Jersey, United States Crunch Fitness - Morris PlainsStanhopeToms River Full time

    Job Title: Fitness Club Team LeadWe are seeking an experienced Team Lead to join our dynamic team at Crunch Fitness - Morris Plains/Stanhope/Toms River. As a key member of our leadership team, you will play a vital role in driving sales growth, enhancing customer satisfaction, and fostering a positive work environment.About the Role:As a Team Lead, you will...

  • Universal Banker

    4 months ago

    Hackettstown, United States Fulton Bank Full time

    Value Proposition: Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and...