Customer Service Representative

4 weeks ago

Vacaville, United States Hassan & Sons, Inc. Full time
BASIC PURPOSE:

Under the general direction of the Station Manager and Area Manager, the Customer Service Representative assists in carrying out the company's day to day operations and is accountable for helping the company deliver on our commitment to provide superior customer service. The Customer Service Representative is responsible for maintaining a clean and visually appealing food mart that is well stocked with a variety of quality food and beverage options.

ESSENTIAL FUNCTIONS:

Customer Service Duties
• Welcome and make eye contact with all customers when they enter the store (Ex. "Welcome to Chevron")
• Represents the Company in a professional manner at all times. Consistently maintains a professional, courteous attitude when dealing with customers.
• Performs the Four Steps of Customer Service with all customers to ensure an excellent Mystery Shop review and total customer satisfaction.
• Offer current promotional items to all customers.
• Offer credit card application and information to all customers.

Visual Communications
• Stock and maintain all displays and coolers to ensure they are visually appealing to customers.
• Make sure all promotional signage is in good condition and displayed in key areas to maximize effectiveness.
• Ensure that all prices are displayed correctly for each product.
• Make sure all damaged and expired items have been removed from the shelf and set aside for the Station Manager.
• Keep the food and beverage area clean, neat, and well stocked with all necessary items.

Food and Beverage Handling
• Make sure all hot food and beverage items are fresh and properly prepared at the correct temperature.
• Sanitize all coffee and fountain machines, roller grills, and all other machines and equipment that come into contact with hot foods and beverages.

Cash Handling
• Accurately conduct all cash, debit, credit transactions on cash register (POS).
• Preform simple math calculations.
• Make sure all money is dropped in the safe according to company policy and procedures.

Maintenance/Cleanliness Duties
• Maintain the outdoor equipment (pumps, water bucket and squeegees, paper towel dispenser).
• Removes and disposes of trash and debris outside/inside.
• Sweep and Mop floors.
• Clean station restrooms.

Miscellaneous
• Follows Shift Duties schedule for correlating shift.
• Check for valid identification for all credit card transactions and age restricted items (Lotto/Tobacco/Alcohol).
• Understands how the car wash operates and how to reset it if needed. (Only applicable for locations with car wash.)
• Performs all other duties assigned.

JOB QUALIFICATION REQUIREMENTS:

The incumbent must be able to work any shift, Sunday - Saturday to support the company's business needs. He/she must be able to effectively communicate. The incumbent should demonstrate effective verbal communication skills and have excellent follow through.

Knowledge/Experience:

High school diploma or equivalent preferred. Basic aptitude and understanding of POS preferred. Some customer service experience is preferred. Excellent communication and interpersonal skills are required. Adaptability, multi-tasking and sound decision making abilities are required and essential to the success of this role. Computer proficiency is also required.

Software, Tools and Equipment:

You may be required to use and familiarize yourself with the following software, tools and equipment that are essential to the job: Computer w/ internet and e-mail capabilities, Microsoft Excel, step ladder, car wash, coffee brewer, fountain machine, cappuccino machine, convection oven, roller grill, and all chemicals associated with general maintenance and cleaning.

Other Requirements:

As a team member you will represent Hassan & Sons. While you are on the job, Hassan & Sons expects you to wear clothing and accessories that are appropriate in a professional business environment. If a uniform is required, you are expected to wear it. Refer to Hassan & Sons, Inc. Appearance & Image Guide for additional information.

PHYSICAL AND VISUAL ACTIVITIES:

Ability to perform numerous physical activities that require considerable use of your hands, arms and legs and moving your whole body, including prolonged or
repeated standing, walking, climbing, stooping, kneeling, crouching, and lifting of materials. Frequent lifting, grasping, and carrying materials and equipment up to 50 lbs. Proficient hand/eye dexterity is essential to operate cash register (POS) and to stock displays and coolers. Must be able to communicate well enough to receive instructions and provide information to others. Must be able to work inside and outside in all types of weather.

The above describe the physical and visual activities that are commonly associated with the performance of the essential functions of this job. "Commonly associated" is not intended to mean always or only. Reasonable accommodation will be provided as required by law to enable otherwise qualified employees with a known disability to perform the essential functions of the job.

WORKING ENVIRONMENT:

Gas station with food mart.

  • Customer Service Representative

    2 weeks ago

    Vacaville, California, United States Westamerica Bank Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at Westamerica Bank. In this role, you will be responsible for providing exceptional customer service and promoting sales of bank services and products.The ideal candidate will have good communication skills, basic math abilities, and the ability to work in a...

  • Customer Service Representative

    2 weeks ago

    Vacaville, California, United States Famous Footwear Full time

    Famous Footwear is seeking a Customer Service Representative to join our team at FAMOUS FOOTWEAR OUTLET #63446 VACAVILLE PREMIUM OUTLETS. As a member of our sales team, you will be responsible for providing exceptional customer service and driving sales. Your primary responsibilities will include greeting customers warmly, building rapport with customers,...

  • Customer Service Representative

    2 weeks ago

    Vacaville, California, United States Famous Footwear Full time

    Famous Footwear is committed to hiring top talent to join our sales team at the VACAVILLE PREMIUM OUTLETS location. As a Customer Service Representative, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.Main Responsibilities:Become familiar with our products and services to offer...

  • Customer Service Representative

    6 months ago

    Vacaville, United States U-Haul Full time

    Compensation Range: $16.00 to $25.00 Hourly Location: 1000 Aviator Dr, Vacaville, California 95688 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team...

  • Customer Service Representative

    2 weeks ago

    Vacaville, California, United States Burlington Full time

    We are currently seeking a skilled Customer Service Representative to join our team at Burlington. As a key member of our sales floor, you will be responsible for delivering exceptional customer service, answering questions about products, and processing transactions.If you are a people person with excellent communication skills and a passion for delivering...

  • Customer Service Representative

    4 weeks ago

    Vacaville, California, United States Sam's Club Full time

    Job SummaryThe Customer Service Representative is responsible for providing exceptional member service by acknowledging members, identifying their needs, and assisting with purchasing decisions. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.The hourly wage range for this position is...

  • Customer Service Representative

    4 weeks ago

    Vacaville, California, United States Travis Credit Union Full time

    Job DescriptionWe are seeking a highly skilled and dedicated Customer Service Representative to join our team at Travis Credit Union. This role is responsible for providing exceptional member service through all support channels, including inbound calls, emails, and live chats.The ideal candidate will have a strong background in customer service, with a...

  • Customer Service Representative

    6 days ago

    Vacaville, United States Shelby American, Inc. Full time

    Title: Customer Care Agent within Release of Information DepartmentReports To: Customer Care ManagerSummary: This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints.This position is located onsite within a hospital setting. 100% onsite.Essential...

  • Customer Service Representative

    3 weeks ago

    Vacaville, California, United States Domino's Franchise Full time

    Job DescriptionWe are seeking a highly motivated Customer Service Representative to join our team at Domino's Franchise. As a customer service representative, you will be responsible for providing exceptional customer service and support to our customers.About the Job:Provide excellent customer service and respond to customer inquiries in a friendly and...

  • Logistics Customer Service Representative

    2 months ago

    Vacaville, United States Automatic Bar Controls Full time

    Job Type Full-time Description The Logistics Customer Service Representative will work efficiently both in the office and in a warehouse environment to manage shipping and freight operations. This includes scheduling shipments, preparing accurate shipping documentation, and ensuring timely and proper delivery. The role also involves delivering exceptional...

  • Logistics Customer Service Representative

    4 weeks ago

    Vacaville, United States Wunder-Bar Full time $55,000 - $65,000

    Job TypeFull-timeDescriptionThe Logistics Customer Service Representative will work efficiently both in the office and in a warehouse environment to manage shipping and freight operations. This includes scheduling shipments, preparing accurate shipping documentation, and ensuring timely and proper delivery. The role also involves delivering exceptional...

  • Logistics Customer Service Representative

    4 weeks ago

    Vacaville, United States Wunder-Bar Full time $55,000 - $65,000

    Job TypeFull-timeDescriptionThe Logistics Customer Service Representative will work efficiently both in the office and in a warehouse environment to manage shipping and freight operations. This includes scheduling shipments, preparing accurate shipping documentation, and ensuring timely and proper delivery. The role also involves delivering exceptional...

  • Customer Service Representative

    3 weeks ago

    Vacaville, United States Hassan & Sons, Inc. Full time

    Graveyard CSR - Fairfield, CA 94534Shift: 10p-6a or 12a-8a BASIC PURPOSE: Under the general direction of the Station Manager and Area Manager, the Customer Service Representative assists in carrying out the company's day to day operations and is accountable for helping the company deliver on our commitment to provide superior customer service. The Customer...

  • Cashier and Customer Service Representative

    4 weeks ago

    Vacaville, California, United States Mendocino Farms Full time

    About Our CompanyMendocino Farms is a dynamic and fast-paced restaurant chain that prides itself on using fresh ingredients and connecting guests to culinary adventure. We're committed to creating a positive and inclusive work environment, and we're looking for talented individuals to join our team.Job OverviewWe are seeking a skilled Cashier and Customer...

  • Customer Service Representative

    7 days ago

    Vacaville, United States Pope Packaging USA Full time

    Job DescriptionJob DescriptionWe are currently looking for a Customer Service Representative (Sales Admin) to join our team to communicate with customers, understand their needs, ensure a smooth sales process, and develop new leads. Responsibilities:Support sales and management to make certain customers are taken care of by the company.Answer questions and...

  • Customer Service Representative

    2 weeks ago

    Vacaville, California, United States Carter'sOshKosh Full time

    At Carter's, we're committed to providing an exceptional shopping experience for our customers.We're seeking a Sales Associate who is passionate about delivering outstanding customer service and creating a welcoming environment in our stores.Job Summary:Welcome customers with a warm greeting and provide assistance with product styles, features, and...

  • Customer Service Representative

    2 days ago

    Vacaville, California, United States Sally Beauty Full time

    Join Our Team as a Product Consultant">We are looking for a skilled Product Consultant to join our team at Sally Beauty. As a key member of our sales floor team, you will be responsible for building relationships with customers, recommending products, and ensuring they have an excellent shopping experience.Key Responsibilities:Build strong relationships with...

  • Customer Service Representative

    16 hours ago

    Vacaville, California, United States Carter's Full time

    Job Summary:Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits as a Seasonal Associate. You'll congratulate new parents and grandparents, introduce them to our new baby essentials, and help them prep for their first day of school and all the big and little moments of their parenting journey.About the...

  • Customer Service Representative

    2 weeks ago

    Vacaville, California, United States Express Full time

    Job Description:We are seeking a highly motivated Retail Sales Associate to join our team at Express in Vacaville Premium. As a key member of our sales floor team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.The ideal candidate will have excellent communication and...

  • Customer Service Representative

    4 weeks ago

    Vacaville, California, United States CVS Health Full time

    Job Description:Provide exceptional customer service by anticipating customer needs and resolving potential service issues promptly.Perform cashier duties including handling cash, checks, and credit card transactions accurately and efficiently.Maintain the sales floor by restocking shelves and checking in vendors to ensure seamless operations.Update pricing...