Logistics Customer Service Representative

6 days ago


Vacaville, United States Wunder-Bar Full time $55,000 - $65,000
Job Type

Full-time

Description

The Logistics Customer Service Representative will work efficiently both in the office and in a warehouse environment to manage shipping and freight operations. This includes scheduling shipments, preparing accurate shipping documentation, and ensuring timely and proper delivery. The role also involves delivering exceptional customer service by providing detailed product and service information via email, as well as resolving any product or service-related issues.

Main Responsibilities

  • Resolve shipping and order issues by troubleshooting problems related to shipping routes, delayed items, and rush orders, ensuring timely solutions for customers and suppliers.
  • Maintain accurate shipping records, including origin statements, shipping costs, product details, and receipt dates, to ensure proper documentation and traceability.
  • Troubleshoot and address operational challenges, collaborating with customer service and order entry teams to resolve routine shipping or customer service issues efficiently.
  • Generate and manage shipping labels, ensuring all shipping documentation is complete and accurate for smooth processing.
  • Develop expertise in freight and shipping regulations, particularly regarding sea freight, to ensure compliance and optimal shipping practices.
  • Coordinate large shipments, scheduling and managing logistics to ensure sufficient storage space and necessary personnel are available for incoming shipments.
  • Respond to emails and phone inquiries in a professional, courteous manner, providing clear product and service information while maintaining high standards of customer service.
  • Process customer orders, ensuring accurate data entry and timely order fulfillment.
  • Open and maintain customer accounts, recording and updating account details to ensure accurate customer records.
  • Address product or service complaints, identifying issues, explaining solutions, expediting corrections, and following up to ensure complete customer satisfaction.
  • Pack orders efficiently while adhering to departmental schedules and ensuring proper packaging standards.

Requirements

  • 2+ years of applicable experience in customer service and logistics, with an understanding of supply chain processes.
  • Strong organizational and time management skills with the ability to prioritize tasks effectively.
  • Proven ability to thrive in a fast-paced environment, maintaining attention to detail and meeting deadlines.
  • Proficient in Microsoft Word and Excel, with experience using ERP systems, as well as FedEx Express and UPS online shipping portals.
  • High school diploma/GED required, additional certifications in logistics or customer service a plus.

Benefits

  • Competitive salary and benefits package
  • Health, dental, and vision insurance
  • Retirement savings plan
  • Paid time off and holidays

Salary Description

$55k - $65k

  • Vacaville, United States Automatic Bar Controls Full time

    Job Type Full-time Description The Logistics Customer Service Representative will work efficiently both in the office and in a warehouse environment to manage shipping and freight operations. This includes scheduling shipments, preparing accurate shipping documentation, and ensuring timely and proper delivery. The role also involves delivering exceptional...


  • Vacaville, California, United States El Pollo Loco Full time

    Customer Service Representative Job Summary: El Pollo Loco is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first friendly face our guests see, greeting and serving them with a friendly and courteous demeanor. Your responsibilities will include following company food handling and safety...


  • Vacaville, California, United States Automatic Bar Controls Full time

    Job DescriptionThe Logistics Customer Service Representative role at Automatic Bar Controls requires a professional with experience in customer service and logistics. The successful candidate will work efficiently in an office and warehouse environment to manage shipping and freight operations.Main Responsibilities:Resolve shipping and order issues by...


  • Vacaville, United States Hassan & Sons, Inc. Full time

    BASIC PURPOSE: Under the general direction of the Station Manager and Area Manager, the Customer Service Representative assists in carrying out the company's day to day operations and is accountable for helping the company deliver on our commitment to provide superior customer service. The Customer Service Representative is responsible for maintaining a...


  • Vacaville, United States U-Haul Full time

    Compensation Range: $16.00 to $25.00 Hourly Location: 1000 Aviator Dr, Vacaville, California 95688 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team...


  • Vacaville, California, United States Sam's Club Full time

    Job SummaryThe Customer Service Representative is responsible for providing exceptional member service by acknowledging members, identifying their needs, and assisting with purchasing decisions. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.The hourly wage range for this position is...


  • Vacaville, California, United States Travis Credit Union Full time

    Job DescriptionWe are seeking a highly skilled and dedicated Customer Service Representative to join our team at Travis Credit Union. This role is responsible for providing exceptional member service through all support channels, including inbound calls, emails, and live chats.The ideal candidate will have a strong background in customer service, with a...


  • Vacaville, California, United States Quick Quack Car Wash Full time

    Job Description:We are seeking a Customer Service Representative to join our team at Quick Quack Car Wash.Key Responsibilities:Greet and serve customers in a friendly and professional manner.Maintain awareness of services provided by Quick Quack Car Wash and explain them to customers.Assist with questions or price discrepancies and ensure accurate...


  • Vacaville, California, United States Domino's Franchise Full time

    Job DescriptionWe are seeking a highly motivated Customer Service Representative to join our team at Domino's Franchise. As a customer service representative, you will be responsible for providing exceptional customer service and support to our customers.About the Job:Provide excellent customer service and respond to customer inquiries in a friendly and...


  • Vacaville, California, United States Penske Logistics Full time

    Penske Logistics is seeking an experienced Diesel Technician/Mechanic to join our team. As a critical member of our roadside assistance team, you will be responsible for providing top-notch service to our customers by diagnosing and repairing various maintenance issues on their trucks in all weather conditions.Key Responsibilities:Respond promptly to road...


  • Vacaville, California, United States Mendocino Farms Full time

    About Our CompanyMendocino Farms is a dynamic and fast-paced restaurant chain that prides itself on using fresh ingredients and connecting guests to culinary adventure. We're committed to creating a positive and inclusive work environment, and we're looking for talented individuals to join our team.Job OverviewWe are seeking a skilled Cashier and Customer...


  • Vacaville, United States Hassan & Sons, Inc. Full time

    Graveyard CSR - Fairfield, CA 94534Shift: 10p-6a or 12a-8a BASIC PURPOSE: Under the general direction of the Station Manager and Area Manager, the Customer Service Representative assists in carrying out the company's day to day operations and is accountable for helping the company deliver on our commitment to provide superior customer service. The Customer...


  • Vacaville, California, United States The Father's House Full time

    Job DescriptionSummaryThe Logistics Coordinator establishes and maintains a high standard of excellence as a representative of The Father's House. This role involves direct contact with outside donors and the products being given to the storehouse, requiring a friendly and professional demeanor at all times.ResponsibilitiesPerform all Grocery Recovery...


  • Vacaville, California, United States Daniel Fraser - District Office Full time

    At Daniel Fraser - District Office, we prioritize delivering personalized and comprehensive insurance solutions to our clients. As a Customer Service Sales Representative Lead, you will be responsible for assisting clients with their insurance needs, answering inquiries, processing applications, and promoting our products and services.Salary:$Annual Base...


  • Vacaville, California, United States Round Table Pizza Full time

    We are seeking a smiling, energetic and service-minded candidate who wants to be part of our team environment. As a full-time or part-time customer service representative at Round Table Pizza, you will have the opportunity to work in a dynamic team environment where you can grow and develop your skills. You will prepare, package and deliver pizzas and other...


  • Vacaville, California, United States CVS Health Full time

    Job Description:Provide exceptional customer service by anticipating customer needs and resolving potential service issues promptly.Perform cashier duties including handling cash, checks, and credit card transactions accurately and efficiently.Maintain the sales floor by restocking shelves and checking in vendors to ensure seamless operations.Update pricing...


  • Vacaville, California, United States Chico's Full time

    **Job Summary:**We are seeking a highly motivated and customer-focused Sales Associate to join our team at Chico's FAS, Inc. The successful candidate will be responsible for providing exceptional customer service, promoting a sales culture, and maintaining a high level of product knowledge.**About the Role:**This is a full-time position that requires regular...


  • Vacaville, California, United States Gap Inc. Full time

    About the PositionWe're seeking a highly motivated and customer-focused individual to join our team as a Sales Associate - Customer Experience at Gap Inc. In this role, you'll be responsible for delivering exceptional customer service and driving sales through suggestive selling.Main Responsibilities:Engage with customers to understand their needs and...


  • Vacaville, California, United States Sam's Club Full time

    About This JobWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Associate at Sam's Club. As a key member of our sales team, you will be responsible for assisting customers with their purchases, answering any questions they may have, and maintaining a clean and organized store environment.This is an exciting...


  • Vacaville, California, United States Chick-fil-A Vacaville Commons Full time

    Company OverviewWe are a faith-based, individually owned and operated restaurant chain that values customer service and hospitality.