Hotel Front Desk Agent Full Time Mixed Shifts

3 weeks ago


Tucson, United States Pro Hospitality Seven Llc Full time
Benefits:
  • Employee discounts
  • Opportunity for advancement
  • Paid time off
  • Training & development

We are looking for a part-time Guest Services Agent at the Motel 6 / Studio 6 Tucson North off Camino de Oeste Rd.  Agent will work 1 day a week and must be available to cover call offs when necessary.

Responsibilities:
  • Register and assign rooms to guests
  • Confirm phone and online reservations
  • Respond to guest needs, requests, and complaints
  • Collect payment guests
  • Keep records of occupied rooms and guests
  • Communicate pertinent guest information to designated departments
Qualifications:
  • Previous experience in customer service, front desk service, or other related fields
  • Ability to build rapport with guests
  • Strong organizational skills
  • Excellent written and verbal communication skills
Duties include:
  • Greet guests with a welcoming smile and friendly demeanor
  • Perform all guest check-in and check-out procedures
  • Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
  • Collect payment for room charges and other fees
  • Answer phones and direct calls to appropriate personnel
  • Check and send emails
  • Make and confirm reservations
  • Maintain a clean and tidy workspace at all times
  • Inform guests of hotel amenities and offerings
  • Be informed and up-to-date on all types of room accommodation and availability
  • Communicate with housekeeping, maintenance, and staff as necessary
  • Provide local information on restaurants, special sites, activities, etc.
  • Resolve customer complaints and problems calmly and effectively
  • Notify management of any serious issues that you cannot resolve
  • Take and deliver messages for guests
  • Maintain a friendly, personable disposition
  • Perform various clerical tasks as needed (sorting mail, paper filing, etc.)



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