Surgery Scheduler, GI Physicians' Office
3 weeks ago
UPMC Western Maryland is seeking a Full-time Surgery Scheduler to support our GI Physicians' Practice
This will be a Monday - Friday dayshift position.
As the Surgery Scheduler you will coordinate and schedule patients for in-patient and outpatient surgical procedures and assist the surgeon and the administrator in promoting, developing and monitoring all aspects of operations.
**Responsibilities:**
+ Work directly with department to troubleshoot procedural and operations issues.
+ Coordinate and monitor patient follow-up through the Refract Tracker and EPIC.
+ Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals.
+ Coordinate cases and communicates with hospital personnel to obtain approval for hospital admissions.
+ Discuss and coordinate financial arrangements prior to surgery including the collection of pre-payments.
+ Ensure that informed consents are signed.
+ Provide patients with pre and postoperative instruction according to service specific guidelines.
+ Coordinate patient education seminars and schedules physicians accordingly.
+ Collect data for research study.
+ Schedule pre-screening exams, diagnostic testing, post-operative appointments, and surgical cases for all patients.
+ Ensure all billing and insurance information is current and accurate.
+ Complete special projects as assigned.
+ Act as liaison between patient and referring physicians.
+ Obtain pre-certification and/or referral prior to the date of the procedure.
+ Coordinate and track internal and external marketing efforts.
+ Attend and schedule department meetings.
+ Answer and respond to all incoming telephone inquiries regarding surgery and provides educational material, both verbally and through printed materials.
+ High school diploma or equivalent required.
+ Completion of a medical assisting program or 2-4 years experience in a medical field.
+ Proficiency in medical terminology preferred.
+ General knowledge of computer software and practice management databases is essential.
+ Knowledge of the Epic practice management programs preferred.
+ Strong organization, time management, and interpersonal skills.
+ Tact and diplomacy are necessary for dealing with physicians, patients and their families, and other employees.
+ Ability to deal compassionately and professionally with patients is essential.
+ Work independently and possess sound decision-making skills.
+ Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans, and workers' compensation carriers regarding scheduling and approval of surgical procedures.
+ Ability to prioritize work demands.
+ Ability to consistently maintain confidentiality with regard to all job assignments and related information.
+ Access to medications is limited to the distribution of the medication to the nurse.Licensure, Certifications, and Clearances:UPMC is an Equal Opportunity Employer/Disability/Veteran
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