Wire Operations Specialist
3 weeks ago
Position Summary:
This position is responsible for handling all aspects of wire transfer activity and being backup to ACH Operations for processing of ACH files. Also, providing quality customer service to branch personnel & customers with wire questions, inquires & issues.
Essential Duties and Responsibilities:
* Wire Transfers:
* Process incoming/outgoing domestic & international wires via Directline Wire automation system for branch, mortgage & cash management customers.
* Originate/verify wires using 1st TN online system or any other corresponding bank
* Receive / post incoming internal & international wires from 1st TN
* Monitoring the Fed Account for sufficient balance purposes throughout the day in order to fund wires
* Process drawdown wire requests
* Assist with branch & customer research request/inquiries/issues related to wires
* Backup for performing wire system end of day shutdown
* Assist with wire system yearly DR testing
* Perform related duties as assigned by supervisor
* Online Banking - Cash Management customers:
* Backup for the setup of Wire Cash Management customers with wire access
* Misc:
* Backup for processing foreign drafts
* Backup for handling some of Supervisor duties when absent
* Complete in-house training required by department & bank's training program
Qualifications:
* Good organizational & communication skills
Education and /or Experience
* High School diploma or general education degree (GED) required
* Preferred 1+ years of banking experience
* Experience in handling confidential information
* Experience in the use of database, Excel, and Word software
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