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Pharmacy Operations Specialist

5 months ago

Lexington, United States Common Spirit Full time

Overview

Saint Joseph East is a 217-bed full-service community hospital located in the rapidly growing southeastern section of Lexington Kentucky. We provide care for patients in Fayette and surrounding counties. At Saint Joseph East ambulatory surgery 24-hour emergency care and women's health services are supported through a vast array of inpatient and outpatient program. Additional specialty services include Heart Care Breast Care Sleep Care and Weight Loss Surgery. CHI Saint Joseph Health supports 5000 active employees 8 hospitals specialty clinics and a Medical Group with more than 200 locations across Central and Eastern KY. CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health in 2019. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

Responsibilities

Job Summary / Purpose

The Patient Assistance Coordinator/Pharmacy Operations Specialist is responsible for CHI Saint Joseph Health System's Medication Assistance Programs. The Patient Assistance Coordinator/Pharmacy Operations Specialist applies knowledge of pharmaceuticals, insurance plans, social security benefits, manufacturers' pharmaceutical assistance programs (PAP), low income subsidies, Medicare/Medicaid, community social services, Cover Rx, and disease-specific grant opportunities to help meet the medication requirements of patients in need. The position coordinates directly with patients, their families, providers, and agencies.

Essential Key Job Responsibilities

* Research program availability and patient requirements to optimize patient access to programs such as Pharmaceutical Assistance programs (PAP), bulk replacement programs, Dispensary of Hope, assistance grants, etc.
* Coordinate patient care by working closely with physicians, case managers, business personnel, nurse practitioners, clinic personnel, etc.
* Develop policies and procedures as applicable to patient assistance.
* Effectively manage a patient tracking database to track patient assistance applications, approvals, receipt of medication, dispensing, billing, and compliance. Manage external agreements, tracking, and billing.
* Oversee the patient assistance process and maintain records of program assistance, compile and submit financial reports to committees, and perform required audits.
* Coordinate implementation of new patient assistance programs, including submission of required applications, development of policies and procedures, and affiliation agreements/contracts.
* Manage and approve CHI Saint Joseph Health Charity Medication Expenses.
* Serve as a consultant to other facilities to implement patient assistance programs.
* Educate case managers, nurses, physicians, medical office staff, and business office staff of available programs, and provide feedback regarding compliance with referrals, formulary, and documentation.
* Participate with Conifer for hospital medication denial recovery.
* Other duties as assigned by management.

Qualifications

Required Education and Experience

* Pharmacy Technician PTCB certification or Master level degree required

Required Licensure and Certifications

* National Pharmacy Technician Certification

OR

* Certification as an Affordable Care Act (ACA) consultant within first six months of employment

Required Minimum Knowledge, Skills, Abilities and Training

* Knowledge of Medicaid, Medicare Advantage plans, Medicare Part D
* Knowledge of hospital revenue cycle.
* Knowledge of regulatory requirements applicable to the Pharmacy.
* Ability to convey information effectively in face to face, verbal and written communication.
* Computer applications such as Microsoft Office