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Record Support Specialist

4 months ago

Bryan, United States Lexitas Full time
SUMMARY:

Make phone calls to obtain medical records and bills for clients as quickly as possible to allow them to settle their cases in a timely manner. Process medical records and constantly find a better way to get the job done and improve efficiency, and then communicating learns to coworkers.

Essential Functions:
  • Provide prompt and effective customer service to Legal Assistants.
  • Able to meet daily/weekly performance expectations, as outlined by the MSP scorecard.
  • Quickly and efficiently make calls to providers to follow up on requests for medical records and bills.
  • Process medical records and bills as they come in to make them available to the law firm
  • Build and mend relationships with providers and be able to negotiate with difficult providers.
  • Keep the total number of records older than 45 days at or below the par value as assigned to your firm by your Team Lead or Assistant Coach.
  • Keep the total number of records older than 30 days at or below the par value as assigned to the firm by the Team Lead or Assistant Coach.
  • Complete Provider Address within 4-7 days.
  • Maintain the firm's average day to receive records at par as assigned by the Team Lead.
  • Maintain work quality as determined by QA reviews.
  • Complete cancellations of requests for records within 24 hours

COMPETENCIES, SKILLS AND ABILITIES
  • Efficient - Able to produce significant output with minimal wasted effort.
  • Professional - Is respectful of others and, earns trust and maintains confidences by having high integrity and following through on verbal and written commitments regardless of personal cost.
  • Organized - Is efficient and orderly with regard to time and project management and is able to maintain focus on company priorities.
  • Persistent Finisher - Demonstrates tenacity and willingness to go the distance to get the job done and able to focus on the tasks at hand.
  • Communicator - Excellent verbal and written communication skills and can communicate effectively across mediums, constituencies, and environments.
  • Relational - Provide excellent customer service and have the ability to build and sustain a good relationship with providers.
  • Proactive - Acts without being told what to do. Brings new ideas to the company.
  • Exhibits Core Values and our Core Purpose - Play as a Team, Need to Achieve, and Inspire and Be Inspired; Find a Better Way to make a lasting impact.
  • Adaptable - Needs to be comfortable with change and able to adjust quickly to altering circumstances.
  • Problem-solver - Has outside-of-the-box thinking and constantly strives for better ways to complete tasks at hand.

EDUCATION / EXPERIENCE

• High school diploma or equivalent required.

SUPERVISORY RESPONSIBILITIES:

This role is not a supervisor position.

LANGUAGE SKILLS

Ability to effectively present information and respond to questions from internal and external customers whose first language is English.

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type and use mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of time.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

TRAVEL REQUIREMENTS

None

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to the job at any time with or without notice.

AAP/EEO STATEMENT

Lexitas prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

If you require reasonable accommodation in the application process, please contact Human Resources at hrdept@lexitaslegal.com for assistance. All other applications must be submitted online.

EOE Employer/Vet/Disabled

If you require reasonable accommodation in the application process, please contact Human Resources at HRDept@lexitaslegal.com for assistance. All other applications must be submitted online.

Other details
  • Pay Type Hourly
  • Hiring Rate $14.00

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