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Customer Support Specialist
2 months ago
We are seeking a highly skilled Customer Support Specialist to join our team at Rotary Compression Technologies Inc. in Bryan, OH. As a key member of our Precision Technologies Customer Support Specialist team, you will be responsible for delivering exceptional customer experiences and driving business growth.
Key Responsibilities- Serve as the initial point of contact for website-generated leads, assess their potential, and swiftly close them personally or direct them to the appropriate team member.
- Identify and leverage opportunities to convert customers from competitor products, driving new sales and expanding market share.
- Actively track and advance all warm leads within the company, liaising with the relevant teams, and diligently pursue resolution to a win or loss outcome.
- Maintain and optimize CRM systems by brand, manage the database efficiently, and analyze conversion metrics to seek areas for performance enhancement.
- Contribute to improving the company's Net Promoter Score (NPS) by fostering a positive interaction for all inbound inquiries.
- Continuously refine and optimize sales lead processes to increase efficiency and effectiveness.
- Associate degree with 2+ years of experience in a sales & service environment, or equivalent years of experience required.
- 2+ years of proven customer service expertise in the Service Industry preferred.
- Direct experience with Salesforce or equivalent CRM systems is desired.
- Excellent communication skills with ability to speak to technical requirements and specifications.
- Self-driven, confident, and team-oriented.
- English fluency is required and ability to speak Spanish is a plus.
This position is located onsite in Bryan, OH. No travel required, but up to 5% travel as needed.
