Front Desk Associate

1 week ago

Blowing Rock, United States Meadowbrook Inn Full time

Job Summary:

As the first point of contact for our guests, the Front Desk Associate position is the face of the hotel.  The Front Desk Associate is responsible for taking reservations, checking guests in and out of rooms, directing calls, answering guests’ questions and concerns, etc.  This is a service oriented position and requires outstanding interpersonal communication skills and friendly professionalism.  This position has cash control responsibilities.

Duties/Responsibilities:

  • Answer phones, including taking reservations and directing calls as needed.
  • Welcome guests upon arrival and serve as the primary point of contact between guests and the hotel
  • Check-in and register guests, including collecting contact info and confirming their dates of stay, and making sure they are assigned to an appropriate room and given keys.
  • Check guests out making sure that payments are captured correctly.
  • Confirm that all credits issued are correct and note the reason.
  • Monitor Property Management System for errors and discrepancies and correct as needed.
  • Monitor the cancellations in the past 24 hours; confirm all cancellation policies were followed and note discrepancies.
  • Monitor all new bookings in the past 24 hours; read all comments and note any anomalies
  • Assign rooms, prepare keys and print registration cards as needed.
  • Note any special requests for arriving guests and ensure oversight of execution.
  • Review each guest record of the inhouse guests for any notes, discrepancies, etc.
  • Accommodate guest requests as appropriate and whenever possible.
  • Respond to guest concerns in a timely and professional manner.
  • Assist guests with local information, restaurant recommendations, directions, and other concierge services.
  • Communicate with housekeeping staff promptly on the status of guest rooms.
  • Upsell guest rooms and promote hotel services.
  • Make sure the cash drawer is balanced at the beginning and end of each shift.
  • Maintain and execute sanitation schedule for keys, pens, workstations, and lobby touchpoints.
  • Performs other duties as assigned. The company reserves the right to add or change duties at any time. 

Required Skills/Abilities:

  • Knowledge of local area attractions, restaurants, and shops
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills
  • Maintain a strong attention to details.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize tasks.
  • Ability to function well in a high-paced and at times stressful environment.

Education and Experience:

  • High school diploma or equivalent.
  • At least two years customer service experience preferred

Physical Requirements:

  • Able to stand for prolonged periods of time at front desk station
  • Able to climb stairs and assist guests with luggage
  • Able to walk hallways and perimeter of property
  • Able to twist, bend and reach
  • Able to lift up to 25 pounds

Competitive Compensation and Benefits including health, dental and vision insurance along with 401(k) plan. We are an equal opportunity employer and a drug-free workplace. This is a position which will require work on weekends, nights and holidays.   Please, no phone calls about this job

EOE/AA. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.

  • Front Desk Associate

    5 days ago

    Blowing Rock, North Carolina, United States Mountainaire InnAzalea Garden Inn Full time

    Job DescriptionBelow are the key responsibilities and qualifications for the Assistant Innkeeper position at the Mountainaire Inn/Azalea Garden Inn.Key Responsibilities:Providing exceptional customer service to guests and ensuring their stay is pleasant and memorable.Handling front desk duties, including checking guests in and out, processing payments, and...

  • Front Desk Service Representative

    6 days ago

    Blowing Rock, North Carolina, United States Meadowbrook Inn Full time

    At Meadowbrook Inn, we are seeking a highly skilled and customer-focused Front Desk Service Representative to join our team.The ideal candidate will possess excellent communication and interpersonal skills, with the ability to provide exceptional service to guests from diverse backgrounds.Job Summary:We are looking for a detail-oriented and organized...

  • Front Desk Associate

    1 week ago

    Blowing Rock, United States Meadowbrook Inn Full time

    Job Summary: As the first point of contact for our guests, the Front Desk Associate position is the face of the hotel. The Front Desk Associate is responsible for taking reservations, checking guests in and out of rooms, directing calls, answering guests' questions and concerns, etc. This is a service oriented position and requires outstanding interpersonal...

  • Front Desk Clerk

    5 months ago

    Little Rock, United States Concord Hospitality Full time

    Description Front Desk & Guest Care We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If...

  • AM/PM Front Desk Supervisor

    1 week ago

    Round Rock, United States Aimbridge Hospitality Full time

    Looking for a flex AM/ PM Front Desk Supervisor. The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and through Front Desk, Supervisor, Hospitality, Hotel, Associate, Operations

  • AM/PM Front Desk Supervisor

    2 weeks ago

    Round Rock, United States Aimbridge Hospitality Full time

    Looking for a flex AM/ PM Front Desk Supervisor. The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and through Front Desk, Supervisor, Hospitality, Hotel, Associate, Operations

  • Front Desk Clerk

    6 months ago

    Round Rock, United States Moody Full time

    US: The Element Austin Round Rock, managed by Moody National Management LP, are currently looking for Front Desk Clerks to join our team. We are hiring for our welcoming team! The front desk clerk is the first impression of our hotel when our guests arrive.Availability on weekends and holidays is essential in the 24/7/365 hotel world! YOU: You build genuine...

  • Front Desk Agent

    4 weeks ago

    Round Rock, Texas, United States Kalahari Resorts and Conventions Full time

    We are seeking a Front Desk Agent to join our team at the 99-room La Quinta Inn & Suites in Round Rock.Responsibilities:• Assist guests during their check-in, stay, and check-out while providing a beyond-expectation experience.Requirements:• 1-2 years' front desk/guest service experience required.• Hospitality Management degree/certificate preferred...

  • Front Desk Sales Associate for Wellness Center

    2 days ago

    Castle Rock, United States Hand & Stone - Englewood Full time

    Job Opportunity at Hand & Stone - EnglewoodWe are seeking a motivated and customer-focused individual to join our team as a Front Desk Sales Associate. This role is perfect for someone who enjoys working in a fast-paced environment, providing exceptional service to clients, and driving sales growth.

  • Front Desk Supervisor

    4 months ago

    Little Rock, United States Courtyard Little Rock West Full time

    Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3 years of...

  • Front Desk Ambassador

    4 weeks ago

    Little Rock, Arkansas, United States Courtyard Little Rock West Full time

    Job Summary: Courtyard Little Rock West is seeking a highly skilled Front Desk Agent to join our team. The ideal candidate will possess excellent communication skills, a friendly demeanor, and a strong ability to multitask.Responsibilities:Guest Service: Greet and register guests in a friendly and efficient manner, ensuring a positive first impression of the...

  • Front Desk Agent

    2 months ago

    Round Rock, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Residence Inn Mar. Round Rock [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and...

  • Front Desk Associate

    1 week ago

    Castle Rock, Washington, United States Copperfalls Full time

    Copperfalls Spa and Salon is a high-end, high-volume Spa and Salon. We are seeking a highly skilled Guest Relations representative to join our team. As a key member of our front desk team, you will be responsible for answering incoming calls, booking service appointments, and providing exceptional customer service to our guests.We are looking for a...

  • Front Desk Agent

    2 months ago

    Slippery Rock, United States CUSA Full time

    Now Hiring: Hotel Front Desk Agent CUSA, LLC, one of the most successful hotel management companies in the industry is searching for a Front Desk Agent for the Fairfield Inn and Suites Slippery Rock PA. When joining our team, you will be joining a company who prides themselves with providing exceptional guest service, recognizing our team members as our best...

  • Front Desk Ambassador

    2 days ago

    Round Rock, Texas, United States The Enclave at Round Rock Full time

    Job OverviewWe are seeking a highly motivated and friendly Front Desk Ambassador to join our team at The Enclave at Round Rock. In this role, you will provide exceptional customer service, answer phone calls, greet visitors, and maintain the cleanliness of the front lobby.

  • AM/PM Front Desk Supervisor

    1 week ago

    Round Rock, United States Aimbridge Hospitality Full time

    Job Summary Looking for a flex AM/PM Front Desk Supervisor. The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and...

  • Front Desk Agent

    6 months ago

    Rock Hill, United States Hilton Garden Inn Rock Hill Full time

    Raines Co. - Hilton Garden Inn Rock Hill, SC * If you do not have consistent work history (a different position every month) please do not apply, we review this information. We do reference checks. * If you have challenges with transportation or challenges that will prevent you from being on time and able to meet the schedule requirements, please don't...

  • Front Desk Receptionist

    1 month ago

    Little Rock, United States CPP Full time

    CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care. We are seeking a Front Desk Receptionist to join our team at Shewmake...

  • Front Desk Call Center Associate

    5 days ago

    Little Rock, Arkansas, United States Little Rock Marriott Full time

    The Little Rock Marriott presents an exceptional opportunity for a career-driven individual to join our hospitality team as a Front Desk Call Center Associate. Located in the heart of downtown Little Rock, our hotel offers a prime location, outstanding amenities, and unparalleled guest service.We are seeking a highly skilled and courteous professional to...

  • Front Desk Hospitality Representative

    5 days ago

    Round Rock, Texas, United States Moody Full time

    Job OverviewAs a Front Desk Clerk at The Element Austin Round Rock, you will be the first point of contact for our guests, providing a warm and welcoming experience. Your role will involve processing guest arrivals and departures in a professional and efficient manner, ensuring maximum customer satisfaction.About UsThe Element Austin Round Rock is managed by...