Front Desk Staff
3 weeks ago
High School
• Maintaining a physical presence at the LAEC front desk
• Validate parking for Students, Clients, Therapists, and Employees
• Provides broad support the functions of the department/unit. Answer and direct phone calls, emails, and other communication
• Organize and schedule appointments, maintain department/unit/personnel calendars
• Collecting fee payments from clients, in person, via telephone, or through online processing • Creating deposit packets for Counseling Center revenue
• Write and distribute email, correspondence memos, letters, faxes and forms
• Assist in the preparation of regularly scheduled reports
• Develop and maintain a filing system
• Maintain office supplies and research new deals and suppliers
• Maintain contact lists
• Provide general support to students, employees, and visitors
• Act as the point of contact for internal and external inquiries
• Assists with events including graduation, new student orientation, etc.
• Making deposits of Counseling Center revenue
• Managing petty cash account(s)
• Entering appointments and payments into the Electronic Medical Record (EMR)
• Uploading documents to clients' EMR files
• Receiving and processing daily mail
• Assisting with student / stakeholder ID's and campus parking
• Digitizing paper files
• Maintaining CalFam Therapist files on SharePoint
• Assists CU instructors as able (e.g. room set up and technical assistance)
• Schedules room requests both for CU classes and CalFam counseling appointments (using YaRooms).
• Upkeep of the common areas, ensuring a clean and organized space.
• Will open building on morning shift and/or close building on evening shift.
• May be called on to visit building during off-shift hours.
Qualifications
• High school diploma or equivalent, some college preferred.
• Intermediate to advance level Microsoft Office (Windows, Word, Excel Outlook) and Internet
• Experience working with money
• Ability and experience in maintaining confidential information
• Excellent interpersonal and communication skills both written and verbal
• Professional demeanor
• High level of integrity and ethics.
• Ability to multitask and prioritize effectively to optimize time management
• Highly organized with strong attention to detail
• Ability to provide quality customer service to internal and external customers in a timely fashion
• Critical thinking skills to troubleshoot and problem-solves contract-related situations
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