Service Department Manager
3 weeks ago
Service Department Manager
Grace Roofing and Sheet Metal Enterprise is a family owned and operated company specializing in Residential and Commercial roofing. We have an immediate opening for a Service Department Manager skilled in all types of residential & commercial roofing to work collaboratively with the team.
REQUIRED EXPERIENCE:
The ideal candidate will have experience with Roofing Service & Repairs. This mandatory experience must include COMMERCIAL and RESIDENTIAL knowledge of roofing systems. Must have experience with building and maintaining relationships with builders, property managers, homeowners and building owners.
DUTIES INCLUDE:
* Supervising roofing crews.
* Delegate and direct service tasks, monitor the progress of current projects, and manage service team members to ensure the team's objectives are met.
* Perform administrative tasks, such as manage and update billing, process material orders.
* Maintain service job board and evaluate its efficiency.
* Resolve service problems and improve methods to increase productivity and customer service.
* Uphold customer service to ensure the company's high standards, efficiency, and productivity goals are met.
* Must have professional appearance and mannerisms.
* Ordering products and scheduling delivery.
* Knowledge of customer service principles and practices.
* Meet with customers about leaks and repairs.
* Inspect and document work both prior to and after repairs.
* Document work with photos.
* Enforce safety rules.
* Weekend and On-Call hours may apply.
QUALIFICATION:
* A bachelor's degree in business, administration, or related field or an equivalent amount of experience in the construction industry.
* Excellent leadership, communication, and customer service.
* OSHA 30 certification (preferred).
* Working knowledge of Windows computers.
* Must have a valid driver's license.
* Must have 5 + years of experience.
BENEFITS
* Excellent starting salary.
* Benefits: Health, Dental, Vision, Life Insurance, Uniform, Retirement Plan and Short-Term Disability.
* Paid time off after employment requirement is met.
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