Service Manager
3 weeks ago
Description
Service Manager
Position Identification:
Exempt
Reports to: Operating Unit President
Location: Colorado Springs, CO
Position Summary:
Operate and manage the Service Department while capturing new businesses to expand sales revenue. Ensure that the department operates within the company guidelines for safety, work is completed in a timely manner, work is completed on budget to ensure profitability, and that customer service is a top priority. Additionally, will be responsible for developing new relationships with prospective clients.
Job Functions:
The service manager must have knowledge of and/or experience with all types of roofing. Must be able to sell and estimate. Able to read blueprints and understand specifications. Must have strong computer skills. Must have strong oral and written communications skills. Must be able to write reports, scopes and/or proposals. The Service Manager must have the ability to manage people professionally.
Responsibilities & Procedures:
* Oversee flow of documents, (payroll, administration, final invoice and/or estimation --including final delivery of proposal).
* Develop and execute a departmental sale plan.
* Review estimates, inspections, letters, scopes, proposals, and invoices.
* Monitor and teach subordinates.
* Determine manpower; hire and fire as needed within Tecta guidelines.
* Review employees according to established Tecta policies.
* Maintain open lines of communication with the customers, management, and the employees.
* Liaison with all other departments as needed.
* Determine/establish training of any kind that best fits the needs of the employees and the business model.
* Handle all day-to-day service department business including review of daily timecards and service tickets, review Hot Sheet requests, creating service tickets, scheduling, and communicating with field crews and office staff.
* Ensuring that customer service needs are exceeded.
* Assist in collection of past due accounts receivable for service-related work.
* Attending meetings with owners, property managers and contractors to look at new work as well as inspect completed work when needed.
* Review potential new work, sources shall include hot sheets, bids to general contractors, roof inspections, requests from building owners.
* Issue proposals for service-related work.
* Manage service-related projects, which may include monitoring labor hours and materials, job site meetings, communication with the building owner or general contractor, issuing job billing.
* Ensure that service billings are processed in a timely manner.
* Reporting of monthly financials to the Operating Unit President.
* Review existing personnel (field and office) on a regular basis.
* Determine if additional staff is needed, then work with the HR representative to hire accordingly.
* Ensure that field personnel are fully trained to perform their job at a high level. Schedule safety/ material/ procedure trainings as needed.
* Review the daily service schedule.
* Answer phones and e-mails timely
* Meet with customers as needed.
* Delegate roles and responsibilities to others.
* Maintain the highest level of morale possible by example.
Working Conditions:
Physical surroundings: Office and field environment with typical office machines and exposure to noise and temperature as well as exposure to typical hazards of jobsite, including ladders, construction materials, etc.
Physical Effort: Extensive sitting, standing, walking. Repetitive keying, typing. Occasional lifting not to exceed 50 pounds.
Domestic/International Travel: Local, for purposes of visiting customers and reviewing needs onsite.
Tecta offers a comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, paid holidays, etc.
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this position. They are not intended to be an exhaustive list of all associated responsibilities, skills, efforts or working conditions. Tecta America reserves the right to change, amend, add, delete and otherwise assign any and all duties, responsibilities and position titles as it deems necessary to meet the needs of the business.
Tecta America is an Equal Opportunity Employer.
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