Concierge (Overnight)- Memoir New Orleans
3 weeks ago
Memoir Residential is looking for a hospitality-oriented and service-minded Concierge to join our team.
ABOUT MEMOIR RESIDENTIAL
Memoir is a collection of dynamic multifamily residential properties throughout the U.S., combining hospitality and design expertise with flexible leasing options. Memoir Residential creates meaningful places to live within storied neighborhoods. The first community will open in May 2024 in Nashville, followed by Portland, New Orleans, Austin, and Miami.
Memoir cultivates meaningful residential living experiences for creative, curious people who appreciate great design. Amenities include food and beverage programming, entertaining areas, swimming pools, fitness studios, bicycle storage, pet grooming stations, and co-working spaces.
WHAT YOU'LL DO
- Greet guests/residents as they arrive, focusing on personal recognition in a warm and authentic manner.
- Act as the point of reference for Memoir Residential guests/residents who need assistance or information, ensuring prompt/courteous service to guests/residents.
- Understand guests/residents needs and provide them with personalized solutions by suggesting activities and facilities provided by Memoir Residential.
- Effectively solve and respond to complaints in a professional and efficient manner.
- Schedule housekeeping or maintenance services as requested by guests.
- Gain familiarity and be the expert on property for information on the city's geography, restaurants, amenities, clubs and tourism industries to provide accurate information and make suitable recommendations to guests/residents.
- Answer telephone within three rings with a smile and answer questions accordingly or transfer as needed.
- Maintain the concierge/front desk and lobby area desk area clean and organized.
- Other related duties as assigned.
WHAT WE'RE LOOKING FOR
- Prior Customer Service Experience
- High School Diploma/GED
- Outgoing personality
- Ability to communicate effectively verbally and written
- Ability to exceed expectations of guests
- Must be detail-oriented, process driven, and a problem-solver
- Effective cross-functional communicator
BENEFITS
- Competitive compensation package
- Medical, dental, and vision insurance
- Free Telemedicine and Virtual Mental Health care access starting day one
- 401(k) plan with matching
- PTO for full-time team members
- Pet Insurance
- Growth opportunities
*Memoir Residential is an Equal Opportunity Employer.
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