Front Desk Coordinator

Monday-Friday

12:30PM-9:00PM

Job Purpose Summary:
Responsible for undertaking a variety of activities in the office, including filing, answering the phone, organizing documents, basic money handling, and more. Reliability and a strong work ethic combined with great communication skills are a must, as well as familiarity with all necessary office equipment, software, and procedures.

Responsibilities Include:
Greet clients and set a positive office atmosphere
Answer phones at high call volume and direct to appropriate party
Operate Office Equipment
Receive and sort mail
Perform Inventory and Order Supplies
Facility Scheduling and appointment confirmations
Manage Appointments (Checking clients in and out)
Assessing Missed Appointment Fees
Assure all intake paperwork is complete and saved to chart
Collect IDs and Insurance
Upload records and client documentation
Verification of Eligibility
Collect Copays as needed
Clinical/Medical Support
Communicate and facilitate appointment and schedule changes
Send TH appointment links
Receive assignments and upload to chart
Track all D/C and R/O and execute patient letters
Complete medication prior authorizations
Initiate and follow up on lab orders through LabCorp and Quest
Patient de-escalation and crisis management

Job Type: Full-Time, Non-Exempt

Required education: High school diploma or equivalent, Associate's Degree preferred

Required experience: Successful work experience in a front office setting or in another clerical position, Strong working knowledge of office procedures and basic accounting principles, Ability to effectively use and maintain office equipment, Solid knowledge of Microsoft Office, Outstanding communication skills, Great organizational and multitasking abilities.

Proper Knowledge and Skills:
Core Competencies
Proper English and grammar, usage and spelling
Software application related to the field
General offices principles and practices
Basic computer knowledge including email etiquette
Professional phone and customer service demeanor Physical requirements:
Must be able to lift 20-50 lbs.
Occasional to frequent walking, sitting, standing, driving
Close eye work (computers, typing, reading, writing)

Environmental Factors:
Communicable diseases
Floor Surfaces
Hot/cold temperatures
Lighting
Environmental conditions may vary Required licenses or certifications:
Current CPR Certification
Narcan Certified

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