FT Manager Customer Service

3 weeks ago

Emerald Isle, United States Food Lion Full time
Category/Area of Expertise: Retail Operations
Job Requisition: 407511_external_USA-NC-Emerald-Isle
Address: USA-NC-Emerald Isle-8700 Emerald Drive
Store Code: Store 00491 Front End (7211352)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

DUTIES AND RESPONSIBILITIES

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable
• Hire, train, and develop associates to meet department needs
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
• Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or
exceed customers' expectations
• Control store expenses through proper ordering, care for supplies and equipment
• Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications
• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
• Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times
• Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn't stall the execution of delivering expected outcomes
• Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions
• Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses
• Ensure proper control of all store funds and company assets
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Record and report all associate and customer accidents in accordance with established Food Lion procedures
• Ensures compliance with local, state and federal regulations
• Adheres to all company guidelines, policies and standard practices
• Maintains security standards
• Successfully complete Computer Based Training (CBT) and Training guide
• Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
• Performs all other duties as assigned

QUALIFICATIONS

• A high school graduate or equivalent preferred
• Ability to lead and manage a team
• Strong understanding of store operations and merchandising techniques preferred
• Excellent interpersonal, organizational, communication and customer service skills
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a \

  • FT Manager Customer Service

    4 weeks ago

    Emerald Isle, United States Food Lion Full time

    Category/Area of Expertise: Retail OperationsJob Requisition: 407511_external_USA-NC-Emerald-Isle Address: USA-NC-Emerald Isle-8700 Emerald Drive Store Code: Store 00491 Front End (7211352) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...

  • Customer Service Representative

    1 week ago

    Emerald Isle, United States CVS Health Full time

    Career Opportunities at CVS HealthWe are currently hiring a Customer Service Representative to join our team. As a Customer Service Representative, you will play a critical role in providing exceptional customer service by addressing customer inquiries and resolving issues in a timely and professional manner.About the RoleThis is a full-time position with an...

  • Customer Service Representative

    1 week ago

    Emerald Isle, United States CVS Health Full time

    **About the Role:**We are looking for a skilled Customer Service Representative to join our team at CVS Health. In this role, you will be responsible for providing outstanding customer service, responding to customer inquiries, and resolving any issues that may arise.Key Responsibilities:Respond to customer inquiries in a timely and professional...

  • Sales and Customer Service Professional

    1 week ago

    Emerald Isle, United States CVS Health Full time

    CVS Health is committed to delivering exceptional patient care and services through its retail sales teams.We are currently seeking a highly skilled Sales and Customer Service Professional to join our team and contribute to our mission.Responsibilities:Foster strong relationships with customers to understand their needs and preferences.Process transactions...

  • Insurance Customer Service Coordinator

    2 weeks ago

    Emerald Isle, North Carolina, United States State Farm Insurance Full time

    **Job Description Overview**The Office Representative role is a critical part of our team, responsible for delivering exceptional customer service and ensuring seamless insurance transactions.**Key Responsibilities:**Analyze customer needs and provide solutions;Communicate effectively with customers, both verbally and in writing;Process transactions...

  • Customer Service Representative

    1 week ago

    Emerald Isle, North Carolina, United States Jennifer Dufore - State Farm Agent Full time

    About UsJennifer Dufore - State Farm Agent is looking for a talented Customer Service Representative to join our team. As a key member of our office, you will be responsible for providing top-notch customer service, developing leads, and marketing insurance products to our clients.Key ResponsibilitiesRespond to customer inquiries, resolve issues promptly,...

  • General Manager

    8 hours ago

    Emerald Isle, United States W3Global Inc. Full time

    Job DescriptionJob DescriptionJob Summary:We are seeking an experienced and passionate General Manager to lead the premiere coastal, fine dining restaurant in Emerald Isle, renowned for its locally sourced seafood, expertly prepared steaks, rooftop bar, upscale atmosphere, and exceptional service. The General Manager will be responsible for overseeing...

  • General Manager

    9 hours ago

    Emerald Isle, United States Caribsea Restaurant Full time

    Job Title: General ManagerLocation: Caribsea Restaurant, Emerald Isle, NC 28594Reports To: Ownership GroupJob Summary:We are seeking an experienced and passionate General Manager to lead the premiere coastal, fine dining restaurant in Emerald Isle, renowned for its locally sourced seafood, expertly prepared steaks, rooftop bar, upscale atmosphere, and...

  • Customer Experience Associate

    1 week ago

    Emerald Isle, United States CVS Health Full time

    The ideal candidate for this role is a results-driven Sales and Customer Service Professional who can deliver exceptional results in a fast-paced retail environment.Key responsibilities include:Providing personalized service to customers, addressing their inquiries and concerns in a timely manner.Operating cash registers accurately, handling cash, checks,...

  • Account Relationship Manager

    1 week ago

    Emerald Isle, North Carolina, United States Jennifer Dufore - State Farm Agent Full time

    About the PositionWe are seeking a results-driven Account Relationship Manager to join our team at Jennifer Dufore - State Farm Agent. This role involves building and maintaining strong relationships with customers to promote State Farm products, including auto, home and life insurance. As an Agent Team Member, you will receive competitive compensation,...

  • Marketing Manager, Campaigns

    11 hours ago

    Emerald Isle, United States TRANSIMPACT LLC Full time

    Job DescriptionJob DescriptionDescription:What We Do MattersTransImpact is an industry leader in the development and application of end-to-end technology-based solutions that optimize shipping operations, create dramatic supply chain efficiencies, and transform the business performance of customers. We are an exciting entrepreneurial-minded company that...

  • Director of Channel Partnerships Manager

    3 weeks ago

    Emerald Isle, United States TRANSIMPACT LLC Full time

    About TransImpactWe are an industry leader in the development and application of end-to-end technology-based solutions that optimize shipping operations, create dramatic supply chain efficiencies, and transform business performance. Our team is entrepreneurial-minded, growing nationwide with a strong client base.We have achieved multiple awards and recognize...

  • Sales Representative-Crystal Coast, Emerald Isle

    2 months ago

    Emerald Isle, United States US0163 Sysco Raleigh, LLC Full time

    Are you an experienced Sales Professional, Restaurant Manager, Culinary Manager or Chef looking for career development opportunities? Join Sysco’s World Class Sales Team and explore all the benefits and perks. Why you should join our Sales Team: Competitive base salary, bonus, plus promotional incentive opportunities Car allowance (mileage...

  • Customer Service Associate

    3 weeks ago

    Isle, Minnesota, United States Family Dollar Full time

    About Family DollarFamily Dollar is a leading variety store chain that offers a wide range of products at affordable prices. As a Customer Service Representative, you will be responsible for providing exceptional service to customers in our stores.Key ResponsibilitiesProvide excellent customer service by greeting customers, answering questions, and assisting...

  • Retail Sales Specialist

    1 week ago

    Emerald Isle, United States CVS Health Full time

    CVS Health is a leading healthcare company seeking a Retail Sales Specialist. As a key member of our team, you will provide exceptional customer service by anticipating customer needs and resolving potential issues. You will also perform cashier duties, restock shelves, and maintain the sales floor.About CVS HealthWe are a dynamic company that values our...

  • Retail Sales Associate

    1 week ago

    Emerald Isle, United States CVS Health Full time

    **Job Summary:**We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at CVS Health. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and achieving sales goals.Key Responsibilities:Provide excellent...

  • Sales Floor Associate

    1 week ago

    Emerald Isle, United States CVS Health Full time

    Job Title: Sales Floor AssociateLocation: [Multiple Locations Available]Description:We are seeking a highly motivated Sales Floor Associate to join our team. In this role, you will provide exceptional customer service by engaging with customers, answering questions, and resolving issues in a timely and professional manner.About the CompanyCVS Health is a...

  • Insurance Sales Professional

    1 week ago

    Emerald Isle, North Carolina, United States Jennifer Dufore - State Farm Agent Full time

    About This RoleAre you motivated to succeed in a dynamic environment? We offer a part-time position that provides an estimated hourly pay of $15 plus commission/bonus opportunities. This role involves working in a State Farm Agent's office and requires excellent customer service skills, sales experience, and a strong commitment to meeting sales goals. If...

  • Store Associate>

    7 months ago

    Emerald Isle, United States CVS Health Full time

    CVS Health - 300 MAN GROVE RD. [Retail Sales / Team Member] As a Store Associate at CVS, you'll: Provide customer service by anticipating customer needs; Actively identify and resolve potential service issues; Perform cashier duties like handling cash, checks and credit card transactions; Maintain the sales floor by restocking shelves and checking in...

  • Retail Sales Representative

    1 week ago

    Emerald Isle, United States CVS Health Full time

    At CVS Health, we are seeking a highly motivated and customer-focused individual to contribute to the success of our retail sales team.As a key member of our team, you will be responsible for providing exceptional customer service and executing various tasks to ensure seamless store operations.Key Responsibilities:Deliver outstanding customer service by...