Customer Service Representative
7 days ago
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**
This position is full-time (40 hours/week) Monday - Friday, 8:00am - 5:00pm Mountain Time. It may be necessary, given the business need, to work occasional overtime.
Our office is located at 1707 Cole Blvd, Suite 100, Golden, CO
We offer 90 days weeks of paid training. The hours during training will be 8:00am to 5:00pm Mountain Time, Monday - Friday. **Training will be conducted onsite.**
If you are located in Golden, CO, you will have the flexibility to work remotely* as you take on some tough challenges.
**Primary Responsibilities**
+ Answer 50-70 incoming phone calls per day from customers and identify the type of assistance the customer needs
+ Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
+ Communicate directly with clinical staff for patient needs
+ Medication refills, referral requests, chart troubleshooting
+ Scheduling appointments for patients - entering and updating demographics
+ Other tasks as needed
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ High school diploma / GED OR equivalent experience
+ Must be 18 years old or older
+ Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
+ Typing - 40 wpm
+ 1+ years of experience in customer service environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
+ Ability to work Monday - Friday, 8:00am - 5:00pm Mountain Time. It may be necessary, given the business need, to work occasional overtime.
**Preferred Qualifications:**
+ 1+ years prior health care experience
+ Knowledge of Medical Terminology
**Telecommuting Requirements:**
+ Reside within 30 miles of 1707 Cole Blvd, Suite 100, Golden, CO
+ Ability to keep all company sensitive documents secure (if applicable)
+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
**Colorado, Residents Only:** The hourly range for this role is $16.00 to $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
**_Application Deadline:_** _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants._
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._
_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment_ .
\#RPO
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