Current jobs related to FT Assistant Manager Customer Service - Gastonia - Food Lion

  • FT Assistant Manager Customer Service

    1 month ago

    Gastonia, United States Food Lion Full time

    Job Title: Assistant Customer Service Manager Success Factors Job Code: 1300368Department: Front EndReports To: Customer Service ManagerPrimary Purpose:Manage customer service on the Front End. Operate the Front End according to front end standard practice and in compliance with policies, security measures and regulations. Achieve business goals while...

  • FT Assistant Manager Customer Service

    1 month ago

    Gastonia, United States Food Lion Full time

    Category/Area of Expertise: Retail OperationsJob Requisition: 328108_external_USA-NC-Gastonia Address: USA-NC-Gastonia-3570 W Franklin Ave Store Code: Store 01065 Front End (7218320) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...

  • FT Assistant Manager Customer Service

    1 month ago

    Gastonia, United States Food Lion Full time

    Category/Area of Expertise: Retail OperationsJob Requisition: 400906_external_USA-NC-Gastonia Address: USA-NC-Gastonia-1024 W Hudson Blvd Store Code: Store 02632 Front End (7235540) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...

  • FT Assistant Manager Customer Service

    6 days ago

    Gastonia, United States Food Lion Full time

    Category/Area of Expertise: Retail OperationsJob Requisition: 400906 Address: USA-NC-Gastonia-1024 W Hudson Blvd Store Code: Store 02632 Front End (7235540) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10...

  • FT Manager Customer Service

    1 month ago

    Gastonia, United States Food Lion Full time

    Category/Area of Expertise: Retail OperationsJob Requisition: 408373_external_USA-NC-Gastonia Address: USA-NC-Gastonia-111 W Garrison Blvd. Store Code: Store 00364 Managers (2718212) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...

  • FT Manager Customer Service

    6 days ago

    Gastonia, United States Food Lion Full time

    Category/Area of Expertise: Retail OperationsJob Requisition: 408373 Address: USA-NC-Gastonia-111 W Garrison Blvd. Store Code: Store 00364 Managers (2718212) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10...

  • Customer Service Manager

    3 weeks ago

    Gastonia, North Carolina, United States Food Lion Full time

    Job Description:In this pivotal role as a Customer Service Manager, you will be responsible for driving sales growth and delivering exceptional customer experiences across the retail operations. Based in Gastonia, NC, you will lead a team of associates to achieve financial and sales objectives while promoting a strong culture that aligns with Food Lion's...

  • Customer Service Associate Manager

    3 weeks ago

    Gastonia, North Carolina, United States Ulta Beauty Full time

    About Ulta BeautyWe are a dynamic and growing company that is passionate about providing exceptional customer service. As a Customer Service Associate Manager, you will play a key role in ensuring that our guests have an enjoyable shopping experience.CompensationThe estimated annual salary for this role is $50,000 - $70,000 depending on location and...

  • Customer Service Operations Manager

    3 weeks ago

    Gastonia, North Carolina, United States Food Lion Full time

    OverviewA career opportunity has arisen at Food Lion for an experienced professional to assume a leadership role in our Front End operations. This position requires a strong understanding of store operations and merchandising techniques, excellent interpersonal and organizational skills, and the ability to motivate and lead a team to achieve sales goals and...

  • Customer Service Lead

    3 weeks ago

    Gastonia, North Carolina, United States Skyla Credit Union Full time

    Job Summary:We are seeking a highly skilled Customer Service Lead to join our team at Skyla Credit Union. As a key member of our branch staff, you will be responsible for providing exceptional service to our members while ensuring the smooth operation of our teller line.About the Role:This is an excellent opportunity to utilize your leadership skills and...

  • PT Customer Service Leader

    6 months ago

    Gastonia, United States Food Lion Full time

    Job Title: Customer Service Leader - Office Assistant Success Factors Job Code: 1300434 Department: Front End Reports To: Customer Service Manager Primary Purpose: To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store...

  • Customer Service Ambassador

    1 day ago

    Gastonia, North Carolina, United States Walmart Full time

    About the RoleWe are seeking a talented and customer-focused individual to join our Frontline Cashier team as a Customer Service Ambassador. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service to our valued members while operating our cash registers efficiently and effectively.Main...

  • Customer Service Representative

    3 months ago

    Gastonia, United States CaroMont Health Full time

    Job Summary: The Customer Service Representative is to perform the duties involved in handling a variety of account inquiries from patients, responsible parties, persons representing patients, employees or insurance companies. The Customer Service Representative is expected to handle patient and payor inquiries and requests, assist with patient walk-ins and...

  • Customer Service Representative

    3 weeks ago

    Gastonia, North Carolina, United States Jessica Trias - State Farm Agent Full time

    Job OverviewWe are seeking a highly organized and detail-oriented individual to join our team as a Receptionist.Estimated Salary$45,000 - $60,000 per year, based on experience.Job DescriptionGreet clients warmly in person and over the phone, directing them to the appropriate team members.Manage appointment scheduling and office communications.Assist in...

  • Customer Service Ambassador

    5 days ago

    Gastonia, North Carolina, United States Carter'sOshKosh Full time

    Carter's values its employees and is committed to providing a positive and inclusive work environment. As a Customer Service Ambassador, you will be the face of our brand, providing exceptional service to customers and promoting a positive shopping experience.You'll work in a dynamic team environment, greeting customers, answering questions, and providing...

  • Customer Service Ambassador

    3 weeks ago

    Gastonia, North Carolina, United States Family Dollar Full time

    Job Title: Customer Service RepresentativeWe are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative at Family Dollar. Estimated salary is $35,000 - $45,000 per year.About the RoleIn this role, you will be responsible for providing exceptional service to customers, greeting them, and assisting with the...

  • Customer Service Host

    6 days ago

    Gastonia, North Carolina, United States Maya Hotels Full time

    Customer Service Host - HousekeepingWe are seeking a friendly and helpful individual to join our customer service team as a Customer Service Host - Housekeeping. In this role, you will provide exceptional customer service and support to our guests while also assisting the housekeeping team with various tasks.About the JobThe primary responsibility of this...

  • Customer Service Representative

    5 hours ago

    Gastonia, United States Hoshizaki America Full time

    SUMMARYCustomer Service Representatives play a pivotal role in ensuring customer satisfaction and fostering strong relationships between the company and its customers. Primary responsibility is to provide exceptional service by addressing inquiries, resolving issues, and managing customer orders in an efficient and effective manner. This position requires...

  • Customer Service Associate

    4 days ago

    Gastonia, North Carolina, United States Conn's Full time

    Overview of the RoleThe primary objective of a Customer Service Representative at Conn's is to provide exceptional customer service and ensure seamless transactions for customers purchasing furniture and home appliances.This role involves handling cash and credit transactions accurately, explaining financing options, and ensuring a smooth checkout experience...

  • Customer Service Ambassador

    4 days ago

    Gastonia, North Carolina, United States Family Dollar Full time

    Job OverviewAs a Customer Service Representative at Family Dollar, you will be responsible for providing exceptional service to customers. This involves greeting them and assisting with the selection of merchandise.Key ResponsibilitiesProvide excellent customer service by responding promptly to customer inquiries and resolving any issues in a professional...

FT Assistant Manager Customer Service

1 month ago

Gastonia, United States Food Lion Full time
Category/Area of Expertise: Retail Operations
Job Requisition: 406603_external_USA-NC-Gastonia
Address: USA-NC-Gastonia-2211 North New Hope Road
Store Code: Store 00480 Front End (7211139)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

DUTIES AND RESPONSIBILITIES

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable
• Hire, train, and develop associates to meet department needs
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
• Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or
exceed customers' expectations
• Control store expenses through proper ordering, care for supplies and equipment
• Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications
• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
• Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times
• Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn't stall the execution of delivering expected outcomes
• Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions
• Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses
• Ensure proper control of all store funds and company assets
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Record and report all associate and customer accidents in accordance with established Food Lion procedures
• Ensures compliance with local, state and federal regulations
• Adheres to all company guidelines, policies and standard practices
• Maintains security standards
• Successfully complete Computer Based Training (CBT) and Training guide
• Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
• Performs all other duties as assigned

QUALIFICATIONS

• A high school graduate or equivalent preferred
• Ability to lead and manage a team
• Strong understanding of store operations and merchandising techniques preferred
• Excellent interpersonal, organizational, communication and customer service skills
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a \