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Records and Transcript Specialist

4 months ago

Brattleboro, United States World Learning Full time

Job Title: Records and Transcript Specialist

Reports to: Registrar

Location: Brattleboro, VT

Type: Part Time (20 hours/week), Benefited

General Description:

Reporting to the Registrar, the Records and Transcript Specialist provides high quality customer service and administrative support for the Registrar's Office. The Records and Transcript Specialist ensures compliance with published SIT policies and procedures, as well as accuracy relating to all student academic records. Additionally, the Records and Transcript Specialist will deliver professional customer service to all campus stakeholders, including but not limited to, students, faculty and staff and will execute all functions in compliance with the Family Educational Rights and Privacy Act (FERPA).


This position requires three-quarter time presence on-campus at least three days per week, and one-quarter time may be completed remotely.

Instructions to Applicants:
Please submit a resume, cover letter, and information of three references by April 1, 2024, to ensure consideration. Posting will stay open until the position is filled.

Specific Responsibilities:

The following are examples of typical work activities although these are not all inclusive or restrictive:


  • Provide excellent customer service and demonstrate a high level of professionalism in all communications and interactions with students, alumni, faculty, colleagues, vendors, and community members.
  • Assist with student record maintenance, retention, and destruction projects.
  • Process transcripts in accordance with established policies and procedures for accurate and timely distribution.
  • Answer students' specific and general questions about academic records.
  • Address student-specific issues: processing transactions, trouble-shooting, varied office functions and tasks assigned to this role.
  • Prioritize daily tasks under the direction of senior staff.
  • Resolve issues and problems relating to the area of responsibility assigned to this position.
  • Perform other office-related duties and special projects as assigned such as ordering office supplies.
  • Attend training and maintain skill currency as appropriate to safely and effectively complete assignments.

Minimum Qualifications

  • Bachelor's degree preferred
  • Four years of general office support, customer service support, or technical experience.
  • Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
  • Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
  • Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
  • Excellent communication skills: ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.
  • Ability to make decisions, identify problems and develop practical solutions and must keep their supervisor aware of workload issues, problems, upcoming deadlines, etc.
  • Ability to exercise good judgment, work independently or on a team, facilitate timely completion of tasks and meeting deadlines for assignments; multi-task in a busy, noisy, enclosed environment, taking initiative, prioritizing work, and applying reasoning and judgment to develop practical, thorough, and creative solutions to routine or complex problems.
  • Ability to use voice mail, email, and a wide range of general office equipment and functions
  • Ability to interpret, communicate and apply policies and procedures.
  • Demonstrated ability to maintain a high degree of confidentiality.
  • Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
  • Excellent computer skills and proficiency with a variety of computer applications including word processing, spreadsheets, databases, online systems, Internet as well as online calendaring and email.
  • Ability and willingness to quickly learn new systems and software.
  • Working knowledge of or ability to quickly learn institutional infrastructure, policies, and procedures.

Preferred Qualifications

  • Proficiency with student information systems.
  • Previous work experience in an institution of higher education, notably the registrar's office.
  • Demonstrated experience working within an intercultural or international context.
  • Fluency in a language other than English.


Vaccination is strongly recommended for all employees in our U.S. offices except for those receiving medical or religious exemptions. If boosters are subsequently recommended by the Centers for Disease Control and Prevention (CDC) then employees and faculty will be recommended to receive the booster within thirty (30) days of their eligibility.



Benefits

World Learning provides a comprehensive and competitive benefits package that includes: medical, dental, vision, FSA/HRA, Life/AD&D, Short Term/Long Term Disability, EAP, Parking and Transit, 403 (b) retirement plan (when applicable) for full-time and eligible part-time employees.


The World Learning Inc. Family

For more than 90 years, World Learning Inc. is a thriving global organization made up of The Experiment in International Living, the nation's most experienced provider of international education through exchanges for high school students; School for International Training, offering accredited undergraduate study abroad programs through SIT Study Abroad and internationally focused master's degrees through SIT Graduate Institute; and World Learning, a global development and exchange nonprofit organization.


World Learning | worldlearning.org

World Learning has worked to create a more sustainable, peaceful, and just world. World Learning's education, development, and exchange programs help people find their voices, connect with their communities, strengthen the institutions that form the backbone of a democratic society, and build relationships across cultures. With World Learning's support, these emerging leaders tackle critical global issues like poverty, conflict, and inequality.


The Experiment in International Living | experiment.org

The Experiment in International Living is the nation's most experienced provider of international education through exchanges for high school students. For more than 90 years, The Experiment has empowered young people to step off the beaten path, experience the world as a classroom, immerse themselves fully in another culture, and build the knowledge and skills needed to confront critical global issues.


SIT | sit.edu

School for International Training (SIT) was founded in the early 1960s as a training center for the first Peace Corps volunteers. For nearly 60 years, SIT has prepared students to be effective changemakers and global citizens through experiential education focused on the world's most critical global issues. SIT Study Abroad offers accredited summer and semester undergraduate programs in Africa, Asia and the Pacific, Europe, Latin America, and the Middle East, as well as comparative programs on multiple continents. SIT Graduate Institute offers global and hybrid certificates, master's, and doctoral degrees.


An organizational commitment to diversity, equity, inclusion, and access.

We are a globally diverse community of staff, faculty, board members, alumni, students, and participants who believe that inclusive and equitable practices are at the heart of a peaceful and just world. Each of us strives to honor diverse voices and lived experiences, examine our own biases and privileges, actively work to address inequities in our structures, and foster a community of open dialogue. We are committed to acting with accountability, transparency, reciprocity, authenticity, and empathy.


World Learning is an equal employment opportunity/affirmative action/veterans/ADA employer, committed to increasing the diversity of its workforce.



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