Contact Center Supervisor

1 week ago


Miami, United States CDR Companies Full time
Contact Center Supervisor will assist remote agents as they answer questions, handle daily concerns, and provide support. They will continue to support agents after training by monitoring their progress, reviewing agent's unavailable status, and providing with ongoing coaching opportunities to meet Contact Center KPI's (80/20 - 5% abandoned rate)

Contact Center Supervisor will assist in hiring, training agents, coaching for career development for knowledge and skills and provide disciplinary actions when appropriate.

Requirements

- Provide excellent customer service

- Schedule weekly/bi-weekly meetings

- Ability to multi-task in a fast-pace environment

- Must be able to work in a flexible schedule as needed

- Listen to calls to ensure Call Quality Standards are met

- Complete IT escalation cases and daily call monitoring report within 72 hours or less

- Must be ablet to travel during disaster and/or deployment activation

  • Miami, United States Alivi Health Full time

    JOB SUMMARY A dedicated Contact Center Supervisor who can coach & motivate Customer Service Representatives (CSR) as they field calls from clients. The Contact Center Supervisor will hire employees & assist in the training process, ensuring that every CSR is properly prepared and empowered to service their calls. They will continue to support CSRs after...


  • Miami, United States Alivi Full time

    JOB SUMMARYA dedicated Contact Center Supervisor who can coach & motivate Customer Service Representatives (CSR) as they field calls from clients. The Contact Center Supervisor will hire employees & assist in the training process, ensuring that every CSR is properly prepared and empowered to service their calls. They will continue to support CSRs after...


  • Miami, United States University of Miami Full time

    Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. The University of Miami/UHealth Department of Uhealth Connect...


  • Miami, United States Educational Federal Credit Union Full time

    Job Summary: The Contact Center Representative performs an essential service role by providing world class experience to the credit union's membership. This position is responsible for assisting our members with their financial needs, processing account transactions, resolving problems by researching, providing account information and achieve referrals to...


  • Miami, United States Royal Caribbean Group Full time

    Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. We are proud to be the vacation-industry leader with...


  • Miami, United States Royal Caribbean Group Full time

    Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.We are proud to be the vacation-industry leader with...


  • Miami, United States Royal Caribbean Group Full time

    Role OverviewThe Data Analyst for Contact Center Operations will be responsible for delivering impactful insights into key business decisions and supporting projects/building tools that empower our end users to work efficiently.


  • Miami, United States Syntricate Technologies Full time

    Syntricate Technologies - AWS Cloud Contact Center Developer**Job Summary:**We are seeking an experienced AWS Cloud Contact Center Developer to join our team at Syntricate Technologies. This is a unique opportunity to work on software development projects, leveraging AWS technologies like Lambda, Python, and Connect/Lex Bedrock.**Key...


  • Miami Shores, United States Barry University Full time

    Summary Student Fitness Center Supervisors assist with the daily supervision of the Landon Fitness Center and monitor access to the Landon Fitness Center. In addition, enforce all policies of the Department of Athletics and ensure participants conduct themselves in an orderly manner. The Fitness center supervisor will be required to wear the provided uniform...


  • Miami, United States Borinquen Health Care Center Full time

    Borinquen Medical Centers is based in Miami, Florida and is seeking to hire a full-time Operator to join our team. Under the direct supervision of the Communication Center Manager, Operators will transfer calls to correct destination and assist callers as needed. Answer inbound and make outbound calls in a high volume call center, with computer input during...


  • Miami, United States Ryde Technologies Full time

    GENERAL DESCRIPTION: Provides clerical administrative support to the Quality and Inspector Performance Departments. Primarily assists in the coordination of Contacts Management and Inspector Training, Oversight, and Performance matters. Collaborates with other departments, Regional Offices, maritime partners, clients, and Inspectors, as directed, to ensure...


  • Miami Beach, United States Mount Sinai Medical Center of Florida Full time

    Answers telephone promptly; preferably by the third ring. Ensure calls are identified and properly categorized in order to forward to appropriate area within office timely and efficiently Repeats key information when writing down messages to ensure a Patient, Representative, Healthcare


  • Miami, United States Accor North America, Inc. Full time

    Under the guidance of the Front Office Manager, ensure Guest Services runs as an efficient and organized unit; act as the main contact/service center for internal and external guests; increase communication between departments throughout the property Supervisor, Front Desk, Reservations, Office Manager, Operations, Guest Service

  • Electrical Supervisor

    4 weeks ago


    Miami, Florida, United States Mount Sinai Medical Center Full time

    Job SummaryElectrical Supervisor at Mount Sinai Medical CenterMaintains, troubleshoots and repairs mechanical, electrical, low volt systems and equipment such as motors, pumps, pneumatic tube, fire alarm system, nurse call system, Building Automation Systems, security access control systems, electro/mechanical doors, closed circuit television systems, public...


  • Miami, United States University of Miami Full time

    Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. The University of Miami/UHealth Department of Medical Wellness...


  • Miami, Florida, United States University of Miami Full time

    About the University of MiamiThe University of Miami is a world-renowned institution with a rich history of excellence in education, research, and patient care. As an academic medical center, we provide leading-edge healthcare services to our community while advancing the field through innovative research and cutting-edge technology.Job Opportunity: Wellness...


  • Miami, United States Palmetto Subacute Care Center Full time

    **About Us**The Palmetto Subacute Care Center is a leading provider of subacute care services, dedicated to delivering high-quality patient-centered care. Our team of experienced healthcare professionals is committed to providing exceptional care and support to our patients and their families.**Salary**We offer a competitive salary based on experience and...


  • Miami, Florida, United States North Shore Medical Center Full time

    Job OverviewWe are North Shore Medical Center, a leading healthcare provider dedicated to delivering exceptional patient care and professional development opportunities for our staff.Estimated Salary: $80,000 - $110,000 per year, negotiable based on experience.As a Medical Radiology Supervisor Leader, you will play a vital role in overseeing all aspects of...


  • Miami, United States The University of Miami Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The University of Miami/UHealth Department of Medical Wellness and...


  • Miami, Florida, United States Mount Sinai Medical Center Full time

    OverviewMt. Sinai Medical Center, a leading healthcare institution in South Florida, is seeking an experienced registered nurse to join its team.Estimated Salary Range: $80,000 - $110,000 per yearJob DescriptionWe are committed to delivering exceptional patient care and innovative healthcare services. As a critical care registered nurse at Mt. Sinai Medical...